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Work Background
Demand ScienceDirector
Dec. 2021South AfricaBackend Email Intelligence server infrastructure, orchestration and automation, security, email delivery, IT expert on the side
FederosPrincipal Consultant
Sep. 2021 - Dec. 2021
leadiroTechnical Director
Nov. 2020 - Sep. 2021
RetailNextManaging Director - South Africa
Sep. 2015 - Feb. 2017Cape Town Area, South AfricaIncorporating and heading up the new South African expansion of RetailNext in Cape Town o Strategic consulting to US headquarters
o Office facilities and logistics
o IT & Network Infrastructure setup and configuration
o Procurement
o Recruitment and hiring
o Local first-line management to multiple teams reporting to the US During my tenure, we achieved: o Hire of 65 local employees
o Logistical move to larger office space in Lagoon Beach, Cape Town
o Annual operational expense savings of approximately US$11m
o Expansion of multiple areas of the business - technical, functional, G&A
o Implementation of layered managerial hierarchy Website: www.retailnext.net
EmailChecker - (Email Verify Ltd)Head Of Infrastructure
Nov. 2011 - Sep. 2020London, United Kingdom
MG IT SolutionsOwner
Sep. 2011 - Aug. 2022Western Cape, South AfricaProviding IT-based solutions and consultancy on a freelance basis o Strategic Management Consultancy
o Information Systems Administration, Support, Automation and Integration
o Implementation of monitoring systems and architectures
o Analysis and fault determination of problematic Unix and Windows environments
o Unix and Windows system management
o Custom-developed solutions
o Backend web development using LAMP
o Development of custom or bespoke web applications for businesses
o Web hosting, domain names, virtual private servers
o WordPress instances
o Data Centre layout, design, facility management, monitoring and consultancy
o Cloud Backup Solutions
o Saltstack DevOps implementation
Envisage Solutions (Pty) Ltd (formerly Eirteic Consulting Africa)Principal Consultant
May. 2011 - Aug. 2015Centurion, South AfricaNMS consultancy services, deployments, support and maintenance, design, documentation, project management, infrastructure, architecture and delivery. Focus on IBM Netcool software. Certified IBM trainer
Certified IBM Deployment Professional (multiple)
Certified IBM Advanced Deployment Professional Website : http://envisage.solutions
Cassidian SystemsSenior Engineer
Jun. 2010 - Dec. 2010Senior Engineer within a Service Management Toolset team responsible for the Tivoli based Enterprise Management System for FiReControl, a Communities and Local Government Project. o Environment design, build and implementation
o Producing high and low-level design documents
o Tivoli Netcool/OMNIbus
o Tivoli Netcool/Impact
o Integration via web services to BMC Remedy Action Request System
o SME for other contract bids
IBMSenior IT Specialist, IT Architect, Application Integration and Support Team Lead
Apr. 2010 - Jun. 2010o Addressing business issues
o Focus on internal growth
o Significant reduction of capital and operating costs
o Evaluating end-to-end requirements
o Identifying drivers for cost savings
o Analysis of solution implemention
o Deliver high ROI through use of IBM software
o Definition of new roadmaps and strategies
o Addressing gaps within the existing capacity, lifecycle and change management processes
o Implementing service management principles
o Architect, develop and implement technical infrastructure and architecture
o Deliver improvements to the IT management model
o Improve service delivered to customers.
DOUZO LimitedTechnical Partner
Oct. 2009 - Feb. 2013Architecture, design, technical strategy and development of B2C web based gift list service Website : www.douzo.co.uk
IBMInfrastructure & Distributed Systems Manager
Aug. 2009 - Mar. 2010o People management for team of ~20
o Defining strategy, technical and career development and direction
o Platform support for AIX, Linux, HPUX, Solaris, Windows and zLinux
o Looking at cutting edge technologies
o Driving down development capital and expense costs
o Increasing development productivity and speed of delivery
o Improving business efficiency through the use of IT tools
o Overall ownership and responsibility for identification and plan for resolution of current business problems
o Definition of new IT management infrastructure, roadmap and strategy
o Lead implementation team building systems, integrations and environments
o Contribute to and adopt worldwide IBM Software Group infrastructure best practices
o Worldwide representation for the Hursley Lab, encompassing UK Manufacturing & Development
IBMIT Technical Integration Manager & Operations Team Lead
Apr. 2007 - Aug. 2009o Management and monitoring of 27000 sq ft Data Processing Machine Room (DPMR)
o Responsible for direction of internal deployment and strategy of Tivoli monitoring environment
o Technical consultant for Tivoli Netcool monitoring integration with legacy Tivoli products
o Overall ownership of internal boundary firewall management service
o Team Lead for Operations - DPMR strategy, vision, growth - Environmental, Systems and Network Monitoring - RFID Deployment Project - Integration of LDAP and Micromuse domain Active Directory SSO - SWG UK IT Lotus Notes database deployment and management
o Leading all technical aspects of IT Acquisition integration - Consultation to acquired staff, managers and technical leaders - Definition of IT Integration Model - Development of IT Integration Tools
IBMIT Integration Program Manager
Jul. 2006 - Aug. 2009o Joint lead for IT integration in acquisition of Micromuse, by IBM
o Leading all aspects of application migration, data archiving and identification of replacement solutions
o Supporting IBM Software Group UK Limited - IT Integration for current and future Software Group Acquisitions
o Driving business innovation and solutions for internal client focus
o Called upon regularly to consult for the large number of regular acquisitions that IBM make
MicromuseGlobal MIS Internal Applications Manager
Oct. 2005 - Jul. 2006[Please note - IBM acquired Micromuse Limited in July 2006] o Responsibility for all aspects of IT non-ERP for the entire company : - Internal applications team across 3 continents - Unix and Exchange Mail Infrastructure - Internal Microsoft Active Directory domain, applications and environment - Corporate FTP server - Software licensing and software delivery mechanisms - SharePoint collaboration portal server - CRM systems - Corporate web platform tertiary support
o Capacity planning
o Budget and purchasing of services, software and hardware
o Project Management
MicromuseEscalation Support Engineer, Escalation Support Manager
Aug. 2001 - Oct. 2005o Level 3 critical/political support
o Weekly customer review processes
o Management reporting and escalation
o Highly visible customer facing
o Development of live, web-based reporting tools
o Netcool Certified Consultant
o Specialising in core Netcool/OMNIbus and Netcool/Webtop suites
o Set up Asia-Pacific regional support team in Perth, Australia during Q1 2004 covering : - Logistics - Hiring - Budget - Hardware deployment - Training
o Designed and released export compliance software delivery website
Schroder Salomon Smith Barney (Citigroup)Assistant Vice President, Project Leader
Jan. 2000 - Aug. 2001Enterprise management o Project management o Worldwide responsibility for unification of monitoring solutions o Implementation of proactive incident management and response
Schroder Salomon Smith BarneySystems/Operations Analyst
Jan. 1998 - Jan. 2000o Advanced Solaris system administration
o Capacity planning
o Large-scale mission critical, 365 x 24 production banking environment support
o Management reporting
o Solution development
o Automation of manual processes
Salomon BrothersSenior Operator
Aug. 1996 - Jan. 1998o Production control
o Batch monitoring
o Reactive incident management
Merrill Lynch InternationalComputer Operator
Sep. 1995 - Aug. 1996Solid exposure to IBM mainframe, DEC VAX and Sun Solaris environments o Overnight batch processing o System monitoring o Management and incident reporting o Liaising with overseas branches to ensure system availability
GEC Computer Services LimitedSenior Operator
Apr. 1993 - Sep. 1995o Exposure to large IBM mainframe, ICL and DEC VAX environment
o Exposure to large network environment
o Compliance of BS5750 accreditation standards
o Monitoring of batch streams
Directorate of Naval Shore TelecommunicationsTelecommunications Apprentice
Sep. 1992 - Apr. 1993Introduction to electronics, circuitry and telecommunications o Based in Portsmouth Royal Naval Base
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