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Work Background
BlueCatInstructional Designer
Jul. 2024RemoteManage customer learning solutions and learning experiences
Consult, design, develop and assist content creation for Bluecat's products and it's learning strategy
JLRChapter Lead - Technical Capability
Mar. 2024 - Jul. 2024Gaydon, England, United Kingdom• Standardizing global implementation of a design-thinking driven 5Di learning design framework to regulate intake and overall delivery of learning solutions in the JLR Learning Academy.
• Specifying, building and deploying a range of learning solutions beyond face to face and e-learning
• Selecting and structuring solutions to maximise impact from an integrated approach to capability growth.
• Partnering with a range of business stakeholders and senior leaders working on complex projects transforming needs to develop, manage, and lead implementation of strategic projects and programs, ensuring that all plans in area of responsibility support and achieve the business strategy and deliver improved performance.
• Building stakeholder relationships to establish rapport, trust and confidence, and managing senior leadership expectations with strong verbal and written communication skills.
• Defining standards and guidelines, quality and project management approaches aligned to 5Di in digital development.
• Leading and coaching direct reportees and solution developers with approaches and technologies that can support effective capability growth across the enterprise – making full use of digital developments.
• Supporting the continued evolution of the Learning Academy to ensure it is fit for purpose in a rapidly changing environment and driving enterprise-wide solutions.
Jaguar Land RoverScrum Master & Sr. Learning Design Specialist
Sep. 2022 - Mar. 2024Gaydon, England, United KingdomCurrently performing dual roles - one of a Scrum Master and other of a Sr. Learning Design expert and responsible for: - Leading the implementation of a design-thinking driven 5Di learning design process to standardize intake, needs analysis and overall delivery of learning projects in the JLR Learning Academy
- Conducting initial performance conversations, persona mapping, evaluation criteria discussions at the onset of the projects before finalizing the design and delivery of the solutions
- Mentoring team members on the skills required for stakeholder management, accurate requirements gathering and consultation
- Implementing learning frameworks to deliver foundational and advanced segments of the curriculum for Data Executive trainings for Managers and Sr. Leaders and Agile Training journeys for Scrum Masters, Product Owners, Squad Members, Chapter leads, and Coaches
- Managing squad members, JIRA backlogs, quarterly business requirements and running agile ceremonies to deliver ongoing learning projects
- Maintaining stakeholder relationship and showcasing learning impacts through performance analysis
- Providing learning solutions to cover skill gaps through holistic learning frameworks that cover technical and non-technical skills
- Providing quarterly and yearly projections on financials, trainer requirements, resources, and delivery timelines
- Interacting with universities and educational institutes to deliver learning solutions that satisfy JLR’s learning strategy
Deloitte India (Offices of the US)Assistant Manager - Learning Design Consultant
Mar. 2021 - Jun. 2022Worked here as a Learning Design Consultant on projects requiring an extra edge of design thinking, solutioning, and implementing sustainable and reliable learning solutions and frameworks. Role encompassed the following: - Designed physical spaces and implemented immersive technologies like AR, VR, and Bare Conductive Paint to suit the space and learning experience requirement of Deloitte University
- Created engaging storyboards, learning strategies, and design solutions to make exciting learning content using sustainable gamification/game-based models and UX techniques
- Consulted on complex learning programs to create unforgettable experiences and improve performance
- Implemented learning frameworks to deliver foundational and advanced segments of the curriculum
- Supported the design strategy to deliver an iterative approach to develop coding skills - Performed the role of a Relationship Manager to manage stakeholder relationships, vendors, new project requests, team allocations, ongoing projects, reviews while effectively prioritizing daily tasks
- Managed junior Instructional Designers and additional resources who got tagged under a requirement to deliver simple to complex learning experience design projects
- Mentored junior Instructional Designers on structuring and designing content, developing learning objectives, teaching material, script writing, visualization among other skills
- Managed multiple eminence projects and initiatives effectively
- Delivered high-visibility and high-impact learning projects
- Became a go-to person to design solutions that provided exceptional learning experiences
Deloitte India (Offices of the US)Learning Design Consultant
Aug. 2017 - Mar. 2021Bengaluru Area, India- Involved in complex Learning Experience Design projects that require space designing, implementing immersive technologies like AR, VR, Bare Conductive Paint, and changing the overall functioning of a space to suit the space requirement of Deloitte University.
- Support as a primary design strategist to come up with sustainable gamification models for content that is otherwise dull and requires engagement.
ValueLabsSenior Instructional Designer
Jul. 2015 - Jul. 2017Hyderabad Area, IndiaHired to collaborate alongside with the business to consult, design, develop training material on Core US Health Care and their tools. Role consisted of the following:
- Acted as the offshore Learning Partner to consult, design, develop training material, create project plans, and communicate deadlines to complete projects on time.
- Conducted audience analysis using various assessment and survey techniques to create bespoke learning strategies
- Applied teaching standards and personal experience to develop programs targeted for over 2000 professionals working on the Healthcare benefits-oriented technology and platform.
- Created engaging scenario-based storyboards and learning journeys that could be developed using Vyond (became the go-to expert for the tool).
- Provided technical documentation support for procedures and created strategy decks to present growth opportunities for the client
- Advised on conducting local trainings and create subject matter experts thus saving cost and providing easy access to trainers for professionals facing technical difficulties during the initial days of joining.
- Traveled to client location multiple times (Charleston, US) to collaborate and deliver projects
- Assisted in creating strategies to pitch for and implement growth opportunities for ValueLabs thus increasing and improving project acquisitions. ValueLabs acquired 3 additional L&D projects and saved costs for the client by implementing TTT strategies to conduct in-house trainings.
FreelancerFreelance Learning Consultant
May. 2015 - Jul. 2015Hyderabad Area, India- Consulted EdTech start-ups on setting up ID teams and processes
- Provided design consultation to start-ups for unique program delivery and development, that included: - Creating content for eLearning courses - Creating Storyboards - Providing visualization consultation - Developing Storyline outputs - Writing content for websites
and anything and everything to do with learning experience and content development
State Street Syntel Services Pvt Ltd.Deputy Manager - Instructional design
May. 2013 - Apr. 2015Pune Area, IndiaFirst Instructional Designer hired in Syntel and a critical resource in implementing and promoting eLearning development in the organisation. Responsibilities revolved around the following:
- Introduced eLearning development best practices and set a high-quality standard for outputs
- Worked on projects ranging from Health Care, Finance, Compliance, Application trainings, to HR Onboarding for diverse audiences across locations
- Created Business Requirements documents complete with estimation, workforce, and tool requirement for training projects
- Coordinated with Client/SMEs to get a clear understanding of learning objective and the audience
- Traveled to client location (Seattle, US) to consult, design, develop, and deliver course material (This was the first time the L&D team was billed to a client)
- Implemented gamification and converted existing classroom trainings into blended formats (ILT + eLearning)
- Introduced and implemented eLearning development tools like: Articulate Storyline, Adobe Captivate
- Consulted on introducing LMS and assessment engines in the organization
- Delivered 6 complex projects and 8 medium-complexity projects, altogether worth ~$400,000
Promoted from Assistant Manager to Deputy Manager and grew the team from a single resource to 4 IDs, successfully delivering internal and client projects.
CybageInstructional Designer
Oct. 2011 - May. 2013Pune Area, IndiaPart of the documentation team that specifically took eLearning development requirements from internal as well as external clients. Responsibilities included the following: - Designed, and developed a variety of learning solutions (e-learning, Instructor-led training, virtual training sessions, and self-study programs)
- Worked proficiently with MS Word and MS PowerPoint to build storyboards complete with guidelines for graphic artists
- Developed courses using Articulate Storyline and Adobe Captivate 5
- Coordinated with content owners/SMEs to get a clear understanding of learning objectives and audience analysis
- Demonstrated knowledge of varied learning modalities and consulted Content Owners/SMEs in using WBTs, CBTs, ILTs, or combination of either of these to achieve the learning goals
- Consulted on LMS and SCORM compliances to make the best use of the platform and achieve the learning goals of the courses
- Implemented employee training programs to improve performance and productivity
- Evaluated course performance to determine areas in need of improvement
- Developed and improved curricula, course formats and lesson presentations for diverse topics
- Involved in multiple high-visibility and high-impact projects
Capgemini India Pvt. LtdAssociate Consultant - Instructional Designer
Jun. 2010 - Oct. 2011Pune Area, IndiaInitially started as a Technical writer and moved to Instructional Design through internal job postings. Responsibilities included the following:
- Built conceptual storyboards for varied forms of learning through eLearning/Virtual learning/ Mobile learning
- Analysed project details, content, and audience profiles
- Restructured source content to create engaging storyboards by using suitable and interesting concepts and methods of learning
- Managed projects entirely from co-coordinating with SMEs to Graphic designers and Content integrators
- Reviewed storyboards and courses with respect to language, graphics, and audio
- Provided voice over for courses requiring neutral accent
- Used MS Word, MS PowerPoint, Articulate, Adobe Captivate extensively
- Edited, templatised, and reviewed Job Design documents
- Analysed content for content mapping with logical structuring
- Stayed updated on industry trends through regular research and networking to track emerging learning design opportunities
Promoted from Senior Associate to Associate Consultant in 2011.
Capgemini India Pvt. LtdSenior Software Engineer - Technical Writer
Jun. 2010 - Aug. 2010Pune Area, IndiaRoles and Responsibilities:
Edited, Templatized, and Reviewed Job Design documents.
Analyzed content for Content Mapping with logical structuring.
Assisted in conducting the ISMS Audit.
Imparted training on English grammar to my team.
Platforms:
MS Office (extensive use of MS Word 2003, 2007 & 2010)
AXA Business ServicesGerman Language Supervisor
Oct. 2009 - Mar. 2010{contractual term}
Roles and Responsibilities:
As a German Resource:
Handled a team of 4 Non-German associates.
Trained on the specifics of insurance process followed in Switzerland.
Handled quality checks, made critical decisions, commented on the documents, and helped the team understand complex German terms in the process and the system.
Interacted with Principals in Video / Tele Mode and guided team mates on suitable actions in respect of complex Insurance cases needing a deeper understanding and clarity.
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