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Work Background
Grovefield House HotelGeneral Manager
Jul. 2024
Fairmont Windsor ParkDirector of Rooms
Feb. 2023 - Feb. 2024London Area, United Kingdom251 Hotel Bedrooms – Luxury
15 Meeting rooms 19,986 Sq. Ft. (8,624 Sq. Ft. largest venue)
7 Restaurants and bars Award winning destination Spa • Oversee the operations of the front office, housekeeping, guest relations, concierge and reservations
• Directing over 100 associates, providing daily support in operations and driving projects that continuously improve the Guest experience
• Implementation and training of Leading Quality Assurance (LQA) and brand standards • CRM and online review management
HiltonDirector of Operations
Nov. 2020 - Jan. 2023Transcorp Hilton Abuja | Federal Capital Territory, Nigeria667 Hotel Bedrooms – Full Service
20 Meeting rooms 26,964 Sq. Ft. (8,859 Sq. Ft. largest venue)
9 Restaurants and bars (+-1500 covers daily) • Directing all aspects of the hotel operations, including IT, Guest Experience, Front Office, Housekeeping, Engineering, Fitness and Recreation, Security, Food and Beverage, Culinary and Food Safety Management
• 2 restaurants/bars and the business centre renovated • Repositioning of the F&B, entertainment and marketing plan refresh, delivering +60% increase in revenue vs 2019 and improved guest satisfaction
• Hosting of major events, several heads of state and other influential guests
• HACCP implementation and compliance
• Budget preparation, presentation and strategic planning
• Tech integration and management, i.e. KIPSU, SynnergyMMS, Medallia
• Deputize for the General Manager Training and Development: Shine 2 (GM Development Program)
HiltonOperations Manager
Oct. 2017 - Nov. 2020Legend Hotel Lagos Airport, Curio Collection By Hilton | Lago, Nigeriau54 Hotel Bedrooms – Upper Scale Full Service
Additional phase with 98 Hotel Bedrooms in development • Pre-opening activities including hotel fit out
• Full hotel team recruitment and development
• Brand identity creation and positioning • Development of leading HR policies and procedures • SOP development and implementation
• Free Trade Zone - Procurement, international shipping, clearing and logistics
Hilton DurbanFood and Beverage Manager
Oct. 2016 - Mar. 2017Durban Area, South Africa• Leading a multiple outlet operations, meeting and event facilities
• Refurbishment and reopening of all day dining restaurant VASCOS
• Hosting VIP and other major events, i.e. World Economic Forum (WEF)
HiltonFront Office Manager
Feb. 2015 - Sep. 2017Hilton Durban | KwaZulu-Natal, South Africa328 Hotel Bedrooms – Full Service with 9,508 Sq. Ft. Meeting Space • Full refurbishment of hotel, rooms and F&B outlets
• Business Lounge - Led the full refurbishment and reopening
• Team development and performance management to meet all objectives / KPIs Training and Development: • Completed Shine4D 2016 - Development program to prepare for next role as Director of Operations • Completed Elevate 3 – 2016 Hilton Leadership Series • Project Manager for the opening of a new Business Lounge – May 2016
• Active participator in full hotel refurbishment program 2015 – 2017 Winner of the Department of the Year 2016 Best Manager Award 2015
Legacy Hotels & ResortsAssistant Front Office Manager
Aug. 2013 - Jan. 2015Michelangelo Hotel | Sandton, South Africa243 Hotel Bedrooms – Luxury Full Service A member of The Leading Hotels of the World (LHW)
Leading Quality Assurance (LQA)
Hyatt Hotels CorporationFront Office Supervisor / Night Manager
May. 2012 - Apr. 2013Hyatt Regency New Orleans | Louisiana, USA1193 Hotel Bedrooms – Full Service with 200,000 Sq. Ft. Meeting Space
Champagne Sports Resort Front Office Manager
Mar. 2009 - Apr. 2012Central Drakensberg, South Africa152 Hotel Bedrooms & 91 Timeshare, Self-Catering Chalets
49,420 Sq. Ft Meeting Space (13,024 Sq. Ft. largest venue) • RCI Gold Crown Resort
• Timeshare management
• Golf Club House Management
Makaranga Garden LodgeFront Office Manager
Apr. 2007 - Mar. 2009Kloof, South Africa21 Hotel Bedrooms – Full Service
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