comScore, Inc.SVP, Client Success and SVP, Audience Products
Jan. 2015 - Mar. 2019Reston, VADuring this tenure, I established robust best practices for data quality assurance and client presentations, significantly enhancing delivery timeliness, effectiveness, and accuracy. In addition, I fostered close collaboration with the C-suite, sales, technology, data science, and analytics teams, ensuring alignment of strategic product roadmaps and fostering a culture of continuous improvement. Moreover, I directed the launch of multiple innovative measurement products, including iOS and Android apps with millions of downloads.
Selected Contributions:
• Streamlined and unified a global team of 120 employees as the SVP of Client Success, driving $200M in annual revenue from SaaS products and customized analyses.
• Implemented comprehensive initiatives for training, knowledge sharing, client communications, and user feedback, resulting in more impactful deliverables, increased employee satisfaction, and heightened client satisfaction.
• Led product development, management, strategy, and P&L as the SVP of Digital Audience Products for Media Metrix and Custom Marketing Solutions, contributing to a combined worldwide revenue of $240M.