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Work Background
Discovery LimitedHead of Vitality Money Rewards
Jul. 2019Johannesburg Area, South AfricaHead of Vitality Money Rewards for Discovery Bank, including the Purple Wealth Rewards product.
Product owner of Vitality’s Travel, Gym, Movies, Active Rewards Vouchering, Vitality Purple, Cash back and Discovery Miles products.
Responsible for designing and implementing a new rewards programme for Discovery Bank and redesigning Discovery’s existing Discovery Miles offering.
Accountable for overall delivery of the Vitality Money Rewards and Discovery Miles programs as well as other Vitality product initiatives, including all finance process designs and execution across Vitality.
Oversees business design lead team and delivery teams for product initiatives in the portfolio and ongoing product management.
Extensive stakeholder management across all Discovery group companies and the Vitality external partner network, including new commercial agreement initiatives.
Core competencies include customer led product design, commercial acumen, delivery team management, stakeholder management, financial process expertise, risk management and on-going product performance management.
Discovery LimitedBusiness Lead Vitality
Apr. 2017 - Jun. 2019Johannesburg Area, South Africa
Standard Bank GroupProduct Manager - Process Digitisation
Sep. 2016 - Apr. 2017Johannesburg Area, South AfricaResponsible for developing and communicating the programme vision and roadmap.
Accountable for defining project releases and programme increments.
Engages with stakeholders across the Personal, Business Banking, Group Operations Support and IT divisions to inform the programme of work.
Manages and prioritises the process digitisation programme product backlog for delivery.
Core competencies include understanding customer needs, validating and designing process solutions for implementation.
Standard Bank GroupBusiness Process Digitisation Manager
Mar. 2015 - Sep. 2016Project lead and Business Process Management (BPM) SME responsible for the design and implementation of BPM solutions across Standard Bank's Personal & Business Banking, Group Operations and Africa divisions leveraging off of the Bank’s BPM capability and tools. The role entailed management of the design portfolio, substantial stakeholder engagement, planning of the capability's implementation and oversight of the capability's implementation across Business areas. Engaged in large retail banking redesign process following design thinking, rapid prototyping and customer-centric design methodology. Gained in depth understanding across customer and product origination, servicing, payments and maintenance value chains.
AccentureManagement Consultant
Jun. 2013 - Mar. 2015Johannesburg Area, South AfricaPerformed a Process Expert role within the Financial Services Division, focused specifically on the following projects:
Led an independent overview of the full Client Service Centre process scope for a large SA Bank during a remediation project for the Bank. Undertook process re-engineering and provided principles and methodologies to ensure a consistent and structured approach to optimise and streamline Process Design going forward. Led an engagement within the Core Banking space at a large SA Bank, responsible for the definition of Universal Work List and Workflow principles and requirements across the enterprise. Defined a Work List Management functional and technical solution to meet business requirements in the context of the Bank’s architecture landscape as well as defining an implementation roadmap for the Work Management solution.
Renaissance CapitalEquity Analyst
Oct. 2011 - Jan. 2013Johannesburg Area, South AfricaResponsible for retail company investment analysis and reporting within the Bank’s Equity Research team.
Co-initiation of Retail sector coverage for the Bank across the clothing, food and furniture retail sectors, including the production of thematic sector research pieces.
Developed in-depth financial models and forecast models.
Cultivated a thorough understanding of local and global consumer drivers and retail markets.
Developed and maintained relationships with corporate executive management teams and other industry players.
Actively marketed research to clients and investors nationally, providing investment advice and sector outlooks.
Ensured updated information flow to the Bank’s Trading and Sales divisions through company management meetings and company analysis within the Retail sector.
Absa Capital (Barclays Group)Portfolio Management
Jan. 2009 - Sep. 2011Johannesburg Area, South AfricaManaged Sector Portfolio of Bank’s Credit Loan Portfolio and Strategic Lending Book, specializing in Mining, Retail, Gaming & Leisure, Industrials and Leveraged Finance exposures.
Performed comprehensive credit analysis on Portfolio exposures and industries from a market’s perspective, identifying necessary hedging and asset sale activity.
Developed Macroeconomic Credit model to establish significant relationships between numerous Macroeconomic Factors and company fundamentals. This model is implemented through Qlikview Business Intelligence Software in the Portfolio team’s day-to-day activities in order to forecast company performance given expected movements in the relevant Macroeconomic Factors. The tool is further implemented in analysis specifically focused on investments for the Bank’s Private Credit Fund.
Gained extensive understanding of Macroeconomic trends and Industry specific knowledge.
In depth understanding of Credit Portfolio Management, performance measurement, capital requirements and Balance Sheet optimisation.
Critical decision-making responsibility relating to corporate finance deal proposals and the optimisation of related capital returns.
Experience and understanding of Investment Banking operations across the Front Office – Back Office (FO-BO) spectrum.
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