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Work Background
Howard Lock Consulting LtdAssociate Business Analyst
May. 2022Telford, England, United KingdomI am an Associate of Howard Lock Consulting offering professional Business Analysis services on a contract/freelance basis.
Royal MailBusiness Analyst
Aug. 2019London, United KingdomBusiness Analysis to deliver accurate billing to Royal Mail Customers.
John Lewis & PartnersProcess Improvement Consultant
Aug. 2018 - Aug. 2019Manchester, United KingdomLooking to improve the customer experience within Core Home Services. Responsible for a full end to end review within Furnishing Fabrics and Floor Coverings to identify opportunities that reduce lead time for the supply of goods and enhance the interactions the customer has with the contact centre in Manchester.
r10 ConsultingTransformation Consultant
Apr. 2018 - Aug. 2018London, United KingdomHelping the client, a leading end to end IT services company, redesign its organisation in line with the changing nature of the London Market. Delivered new organisational design and associated processes for CRM function and Client Implementation.
QBE InsuranceHuman Resources Process Re-engineering Consultant
Oct. 2017 - Mar. 2018London, United KingdomLeading on the review of key HR processes to ensure a better employee experience and remove the non-value add activities present in the ways of working. Helping to define the requirements for increased compliance to the Senior Insurance Managers Regime
T-Impact LtdProcess Improvement Lead
Jun. 2016 - Sep. 2017Abingdon, Oxfordshire, United KingdomLeading the Process Improvement element of a process automation consultancy using technologies such as BMPs, RPA and ODM. Currently working with clients in the Banking and Health sectors to deliver ROI's of at least 300% after reengineering the processes. Exploiting the knowledge gap in how to implement BPMs and utilise all the capabilities from workflow through to performance reporting.
VodafoneBusiness Improvement Consultant
Nov. 2015 - Jun. 2016NewburyWorking on improving the conversion rate for online orders to completed sales. Completed full diagnostic on the end to end process and prioritised several areas for improvement . This has resulted in gross orders increasing by 10% in the last quarter.
SuperdryBusiness Analyst
Aug. 2015 - Nov. 2015CheltenhamRepsonsible for the analysis and process improvement of the design and sample manufacturing process thus providing key inputs into a wider company transformation to support their growth ambitions. Also responsible the improvment for several supply chain, cross channel selling processes and photo studio productivity improvement on a contract basis.
Office DepotHead of Lean Six Sigma
Sep. 2014 - May. 2015Leicester, United KingdomResponsible for the implementation of process improvement techniques within the context of a large business transformation into a channel focused retail operation. Deployment of Lean Six Sigma and process transformations along with development of the new Business Process Model to deliver significant reduction in operational cost and introduce a centralised European set of processes.
WOLVERHAMPTON RUGBY UNION FOOTBALL CLUB LIMITED (THE)Chairman
Jan. 2011 - Dec. 2016Wolverhampton, United Kingdom
TNT ExpressProcess Excellence Manager
Apr. 2008 - Sep. 2014Amsterdam Area, NetherlandsLead in the deployment of the process improvement methodology for TNT Express worldwide. Creation of training material and arrangement of training sessions for Black and Green Belts. Development of the process improvement infrastructure and the benefit reporting. Trained over 200 Green Belts and 50 Black Belts in Holland, Belgium, Germany, Czech Republic, South Africa, Australia and China.
British TelecomBusiness Improvement Consultant
Mar. 2005 - Apr. 2008Birmingham, United KingdomWorking at the senior level of the Business Improvement community in BT Wholesale, I coached and mentored Black Belts to deliver business benefits using Lean and Six Sigma methodologies. Worked on developing the new operating model using Lean and Systems thinking to improve flow through the organisation and reduce unwanted demand. Lead the Root Cause Analysis in the reduction of repeat faults on wholesale broadband lines. Lead the implementation with BT Wholesale Customer Services of a systems split to physically separate this part of the business from BT Openreach to comply with the "Undertakings" and achieve equivalence of input.
Dura AutomotiveProject Manager
Nov. 2002 - Aug. 2003Birmingham, United KingdomNew product introduction for the Jaguar X202 (S type)
Bombardier TransportationSix Sigma Agent
Jan. 2002 - Dec. 2005Derby, United KingdomDelivered project to defend £3.0m in defensive claims relating to delays for the NET Line 1 Project in Nottingham. This resulted in a successful defence of the claims and allowed the basis for several offensive claims to be served against civil contractor.
Dura AutomotiveManufacturing Engineer
Feb. 2000 - Aug. 2003Birmingham, United Kingdom
Yeomans PressingsBusiness Unit Manager Business Unit Manager
Aug. 1999 - Feb. 2000Dudley, United Kingdom
Sandvik CoromantProject Engineer Methods Engineer
Jul. 1995 - Aug. 1999Wolverhampton, United Kingdom
Chubb High SecurityProduction Engineer
Jul. 1989 - Jul. 1995Wolverhampton, United Kingdom
Dowty Boulton Paul LtdMachinist/Apprentice
Sep. 1983 - Jul. 1989Wolverhampton, United Kingdom
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