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Work Background
SanofiGLOBAL HEAD OF STRATEGY & TRANSFORMATION / CIO
Oct. 2021 - Sep. 2024France / United Arab EmiratesBusiness transformation—my greatest human adventure so far.
I believe in leading with empathy, inspiring others, and building a culture of integrity. Together, we achieve meaningful impact through shared vision and purposeful action, delivering tangible results: - Empower global teams of over 1,000 professionals, building a collaborative culture that aligns diverse talents with strategic objectives.
- Oversee budgets up to $500 million, prioritising responsible investments to fuel sustainable growth and innovation.
- Coordinate operations across 176 countries, harmonising teams and processes to achieve global consistency while honouring local adaptability.
- Transform M&A deals into billions in net sales by thoughtfully integrating cultures, systems, and strategic goals.
- Direct a €400m digital program portfolio encompassing 400+ initiatives, driving digital fluency and organisational scalability.
- Support a workforce of 12,500 FTEs across 12 manufacturing sites, cultivating an environment where people feel motivated, supported, and valued.
SanofiGLOBAL DIRECTOR M&A
Apr. 2020 - Oct. 2021United Arab Emirates
London Stock Exchange Group (LSEG)CORPORATE STRATEGY OFFICER
Apr. 2019 - Apr. 2020London, United Kingdom• Senior responsibility for defining technical and corporate strategy, including communications.
• Led program and PMO delivery across the organisation in a consulting capacity.
• Focuses on strategic global programs and C-Level/SVP transformation initiatives.
• Manages globally dispersed suppliers and a team of about 20 resources.
• Holds full P&L accountability for over £20m, overseeing governance, risk, and quality assurance.
• Develops business cases for various technology and operational initiatives.
FISGLOBAL COO M&A
Nov. 2017 - Mar. 2019London, United Kingdom• Managed the technology stream during both the acquisitions by Vantiv and FIS as well as organisation and shared service centre implementations.
• Built a global team of 1000, including offshoring/nearshoring, with responsibility for 7 suppliers and 40 direct reports.
• Led strategic global programs and executive-level transformations, with complete P&L oversight for over £20m.
• Responsible for PCI/GDPR compliance.
• Managed the migration and upgrades of a 24/7 payment processing platform with zero downtime, overseeing program delivery organisation-wide.
Immediate Media CoINTERIM CIO
Jan. 2017 - Oct. 2017London, United KingdomResponsible for the successfully migrating the largest active subscriptions data file in the UK and all associated publishing Bureau activities
• PgM within a combined publishing house, former assets of Origin Publishing and BBC Magazines
• Full P&L remit managing programme governance, risk & quality assurance
• Migration of 55 million + subscriber data records from legacy to SAP ERP including SAP FICO
• Responsible for eCommerce and SAP integration with online sales in excess of £25m per annum
• Integration with BACS and Cybersource for payment processing and financial reconciliation
• Drove alignment of programme objectives with strategic architecture, procedures and deliverables • Successfully-led the transition of all subscriptions management & data to an outsourced landscape
• Implementation of O365 and SharePoint between partners to dramatically boost efficiency
• Set-up an outsourced contact centre in South Africa, supporting both voice & non-voice customers
RBGLOBAL HEAD, TRANSITION & TRANSFORMATION
Mar. 2016 - Jan. 2017London, United KingdomResponsible for leading outsourcing of the IT services as part of a global outsourcing deal & initiative
• Appointed to closely liaise with key stakeholders, along with 3rd parties Reckitt Benckiser and Infosys
• Full P&L responsibility of circa £30m, managing programme governance and QA tollgate processes
• Drove strategy definition for a portfolio of multiple interdependent Waterfall & Agile-based projects
• Accountable for Global Programme Plan, including timelines, budgets, scope and dependencies • Global programme leadership – covering 66 countries, 297 locations & in excess 1000+ resources
• Strong emphasis on risk management & risk mitigation, aligned to complex business requirements
• Maintained programme compliance and quality through structured assurance processes & controls
• Established a programme team to support 10+ work streams, including team mentoring & coaching
• Successfully established O365 collaborative ways of working between partners, boosting efficiency
HSBCPROGRAMME MANAGER, DIGITAL PLATFORM TRANSFORMATION
Nov. 2015 - Oct. 2016London, United KingdomResponsible for all aspects of programme delivery within a global bank, full P&L remit for £0.3m+
• Appointed to spearhead business change relating to roll-out & transition of an internal digital platform • Effective management of agile virtual development teams, working across multiple work streams • Engaged collaboratively with Creative Agencies to prepare for roadshows and platform launches
• Chaired daily meetings with offshore vendors, business project leads, local HR & key stakeholders
• Top-level communications & engagement, working with Global CIOs during Global HQ relocation
• Successfully maintained compliance & quality standards through the structured assurance process
• Instrumental in extensive change management, impacting 100,000 employees with zero disruption
• Established a programme team to provide top-level support for both onshore and offshore delivery
ShellSENIOR MANAGER, SALESFORCE eCOMMERCE IMPLEMENTATION
Jul. 2015 - Oct. 2015Greater Buenos Aires, ArgentinaResponsible for spearheading Salesforce eCommerce deployment, full P&L control of over £2.7m
• Appointed to lead the procurement of a new eCommerce platform, underpinning expansion plans
• Focused on ensuring the seamless integration of technology into existing the JDE ERP platform • Successful procurement of eCommerce via a Systems Integrator, delivered without major disruption
• Full governance and oversight of a portfolio of suppliers and vendors, ensuring successful delivery
• Oversaw the provision of an online training initiative to a portfolio of 1500+ end users across the firm
• Achieved business recognition from senior management for success of the project & meeting targets
Baringa PartnersPROGRAMME MANAGER, UKPN ERP IMPLEMENTATION & BIT TRANSFORMATION
Mar. 2014 - Jun. 2015London, United KingdomResponsible for all aspects of programme leadership, spearheading IT transformation and change
• Appointed as Programme Manager, spearheading an ERP implementation and BIT transformation • Full remit for the successful deployment of SAP ERP integrated into Ruggedised Tablets for users
• Definition of strategy / business case development, underpinning key IT transformational initiatives
• Full P&L management responsibility for programme delivery and transformation, budget of £5.9m
• Chaired regular meetings with a portfolio of suppliers, project leads & C-level internal stakeholders
• Developed over 30+ business cases and 3-year IT transformation strategy, realising benefits via IT
• Implementation of a £60m transformation programme, centred around SAP and Geofield Mapping
• Led the deployment of 2,500+ tablets to field staff, delivering remote working capabilities & support
ShellSENIOR MANAGER – FEDERATED AUTHENTICATION & ACCESS IMPLEMENTATION
Nov. 2013 - Mar. 2014London, United KingdomResponsible for all aspects of project leadership and delivery, deploying an FAAS solution for Shell
• Appointed to key role with Royal Dutch Shell plc, an Anglo-Dutch multinational oil & gas company
• Full remit for the global deployment of a FAAS solution, successfully integrated into Microsoft Azure • Definition of business requirements for the FAAS platform, including business and IT benefits case
• Chaired daily meetings and engagement with a portfolio of IT suppliers, vendors and stakeholders
• End-to-end project leadership and delivery, including project planning, scope, budget and delivery
AccentureSENIOR CONSULTANT
Jun. 2004 - Dec. 2013GlobalAccenture, Amdocs, Virgin Media, BT, Telewest, Shell, Equifax, Centrica
- Delivery of green/brownfield Global Shared Service centres and associated technology platforms (Genesys, Siebel, Cisco, Nortel, Avaya, Verint, Blue Pumpkin etc)
- Managed multiple migrations and testing of legacy Government systems
- Led the introduction of a new supply-chain process to cover the order to cash process for all B2B customers in Argentina
- Programme-led the implementation and upgrade of SAP CRM for customer-facing contact centre facilities
- Established a full PMO function to drive a portfolio of projects ranging between $1-15m+
- Leadership of a team of 15 PMs over 2 years
- Programme-led the deployment of a B2B eInvoicing solution, integrated into government & 3rd party haulier firms - Project-led the upgrade of Oracle & Siebel CRM for Centrica and BP, scope of 50+ countries - Led the implementation of ServiceNow
CitiINDEPENDENT CONSULTANT
Apr. 1999 - Jun. 2004London, England, United Kingdom
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