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Work Background
PaycomManager of Implementation
Feb. 2018Irvine, CaLead a team of 10 implementation managers, driving customer onboarding and product adoption for new customers. Successfully deliver implementations on time at full value, consistently ranking in the top 1% for KPIs. Lead internal process improvement projects like overhauling the implementation process, which resulted in a 20% reduction in implementation timelines. Additionally, strategically collaborate with sales and technical team to increase in sales through targeted strategies, and enhance team productivity. Ensure high client satisfaction, as evidenced by industry-leading NPS and perfect CSAT scores.
PaycomTransition Specialist
Jan. 2016 - Feb. 2018Irvine, CaManaged the implementation/transition projects of Paycom's Human Capitol Management Software (SaaS) specifically, by converting new clients to Paycom, from their current HCM systems through cross functional implementation teams. -Implemented over 2 million dollars in new clients and reoccurring revenue -Directly worked with C- Suite Executives, emphasizing in strategic and customized project planning -Coordinated and oversaw multiple client implementation projects at a time emphasizing project planning and stakeholder management -Managed project teams, documentation, plans, and timelines -Extensively developed knowledge of all human resource aspects, payroll, compliance, talent management, benefits administration,and performance management.
Enjoy Peoria (Peoria Area Convention and Visitors Bureau)Social Media Coordinator
May. 2015 - Aug. 2015Peoria, Illinois AreaSocial Media coordinator • Responsible for assisting the marketing team with promoting all events on various social media platforms (Facebook, Instagram, Twitter, Pinterest, LinkedIn) and increasing customer engagement Sales and Services Intern • 2015 Summer Internship that consisted on assisting with conference and convention acquirement and planning • Implemented marketing strategies to maintain client relationships as well as developing new accounts • Collaborated with the Sports Services Manager in the planning, coordinating and hosting of 50+ teams for the USSSA Great Lakes Softball National Tournament • Responsible for promoting and organizing the 1st International Asian Carpe Conference which consisted of meeting with 10+ high level executives to achieve desired goals
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