Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Experis Game SolutionsTest Lead
Sep. 2023 - Aug. 2024Milwaukee, Wisconsin, United StatesAct as primary point of contact for stakeholders, ensuring clear communication and effective project management. Lead and mentor diverse teams of up to 32 testers, fostering collaborative environment that emphasizes skill development and professional growth. Develop and deliver comprehensive test plans and cases, aligning team efforts with project milestones and client expectations. Oversee hiring, training, onboarding, and offboarding processes, maintaining high-performance testing team adept at meeting operational demands. Provide expert guidance on testing methodologies, drawing on extensive industry experience to resolve employment-related issues and enhance testing operations.
Insight GlobalQA Strategy and Operations Lead
Sep. 2022 - Feb. 2023Spearheaded comprehensive reporting mechanisms for Organization vertical, ensuring accurate and efficient data tracking and analysis. Championed adoption of Agile methodologies and tool utilization, such as JIRA, to optimize team performance and project management. Directed implementation of QA best practices, significantly enhancing quality and volume of documentation across vertical. Orchestrated roll-out of company-first initiatives, garnering feedback to refine processes before wider implementation. Engaged with senior management to advocate for QA-centric strategies, fostering culture of embedded testing and continuous improvement. ● Revamped internal tracking telemetry, cutting trackers from over 3000 to 1800, accelerating reporting processes. ● Revamped onboarding, reducing time and improving experience for all employees. ● Led manual QA efforts for Claims team, balancing hands-on work with strategic co-leadership responsibilities. ● Presented key OKRs and status updates to stakeholders, including VPs and CTOs. ● Initiated and guided lean Agile team formations, enhancing operational agility and efficiency.
Axuall, Inc.QA Test Lead
Nov. 2021 - Sep. 2022Launched Quality Assurance department at dynamic medical startup, orchestrating hiring and training of proficient team. Crafted comprehensive documentation and Standard Operating Procedures to underpin all QA activities. Ensured seamless collaboration across departments, advocating for quality at every stage of software development lifecycle. Spearheaded establishment of automation framework for service's front-end, setting stage for efficient and scalable testing processes. Provided mentorship to QA personnel, enhancing skills in JIRA usage, test matrix development, and effective communication in high-stakes meetings. ● Devised early-stage QA integration strategy, reducing escaped issues by 10 per release. ● Performed detailed manual testing of credentialing workflows with diverse test scenarios for various clinician types. ● Guided team in achieving professional objectives through dedicated coaching and development opportunities. ● Championed quality assurance best practices, elevating standard of testing and issue resolution within company.
WIMO GamesQA Project Manager
Feb. 2021 - Nov. 2021Austin, Texas Metropolitan AreaManaged external QA teams across multiple time zones, ensuring successful execution of test plans and thorough documentation of defects for each major product release. Authored all Standard Operating Procedures to enhance quality assurance process and ensure adherence to best practices. Coordinated effectively with game development teams and production executives to guarantee timely and comprehensive product deliveries. Acted as key stakeholders for all products and releases, overseeing development of test plans and providing critical feedback to maintain high standards. Negotiated contracts and statements of work, leveraging extensive network of external partnerships to optimize project outcomes. ● Fostered culture of excellence in QA practices, contributing directly to on-time delivery of high-quality gaming products. ● Established and maintained external partnerships to enhance resource scalability and specialized testing access. ● Facilitated cross-functional team collaboration for successful game development. ● Revamped SOW and contract policies, streamlining processes and aligning projects with business goals. ● Successfully launched four major projects, coordinating with six developers and five external QA teams.
KingsIsle EntertainmentAssociate Game Designer I
Feb. 2020 - Feb. 2021Austin, Texas Area- Feature owner of multiple game systems including goals, FTUE and player retention. Responsible for GDD creation, TDD approval, coordination with production to task and schedule feature work and QA to coordinate test case planning. Solely responsible for communication throughout development of feature, to both ensure the GDD is met, but additionally to ensure the customer need is addressed by the feature. - Responsible for working with product management, design team and production to plan upcoming milestones and owned systems.
KingsIsle EntertainmentQA Lead II
Nov. 2014 - Feb. 2020Austin, Texas AreaManaged and mentored internal QA teams, ensuring identification and documentation of software defects while conducting quarterly evaluations and daily stand-ups. Directed large-scale external testing groups, leading defect documentation efforts and collaborating with Art, Design, Production, Sound, and Tech departments to establish testing requirements. Authored and refined comprehensive test plans for all testing stages. Developed detailed schedules for testing activities, aligning in-house and external team efforts with Production timelines. Oversaw project quality assurance from inception to post-release, including regression testing and app store submissions, serving as expert on submission guidelines and in-game analytics. ● Created and ran new mobile testing department, significantly enhancing testing capabilities. ● Streamlined hiring process for QA Testers, Analysts, and Leads, optimizing team composition and efficiency. ● Established and maintained direct communication channels with cross-functional departments.
KingsIsle EntertainmentQA Tester II
Mar. 2012 - Nov. 2014Austin, Texas- Run test plans and certification testing ranging from 100 separate checks to over 5,550. - In partnership with game lead, communicated with company and game disciplines to ensure smooth game releases (for product timelines ranging from 2 weeks to 4 months). - Contracted through Volt Staffing for KingsIsle to test Pirate101, an MMO product for PC and Mac. - Project often involved crunch hours, weeks totaling 60-80h to ensure a bug-free and smooth launch against a hard project release timeline.
Blizzard EntertainmentGame Support II
May. 2010 - Jul. 2011Austin, Texas- Assist 10-15 customers per hour with any in-game issues via chat and email including, but not limited to, bug reports, character/item restoration, account restoration and disciplinary action and disputes. - Maintained highest customer service scores, company-wide, for duration of tenure (98% positive).
Blizzard EntertainmentQA Tester II
May. 2008 - May. 2010- Maintain test-plans, regress issues, discover bugs through test plan regression and ad-hoc testing. - Assist development and production with game-related requests (e.g. edge-cast bug tracking, demo recording, speaking in-studio to community and exec team demos).
Intch is a Professional Networking App for the Future of WorkSee more people like Ryan on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1021098 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
163134 people
16
Manager Solution Consulting @ Alkami Technology
17
Business Analyst
16
Director, User Experience Design @ Cox Automotive Inc.