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Work Background
SkillOnNetHead of Projects & Payments Integrations
Oct. 2022CyprusResponsibilities of Project Management:
• Project Planning and Execution
• Risk Management
• Communication and Stakeholder Management
• Budget and Resource Management
• Scope Control
• Quality Assurance
• Performance Monitoring and Reporting
• Team Leadership and Collaboration
• Vendor and Supplier Management
• Documentation and Record Keeping
• Continuous Improvement
• Client Relationship Management Responsibilities of Payments Integrations:
• Integration Strategy
• Vendor Selection and Management
• Technical Documentation
• Cross-functional Collaboration
• Project Management
• Testing and Quality Assurance
• Risk Assessment and Compliance
• Performance Monitoring
• User Support and Training
• Continuous Improvement
• Reporting and Analytics
• Problem Resolution
SkillOnNetHead of B2B
Sep. 2020 - Nov. 2022• Overseeing a team of 8 Account Managers and managing a portfolio of more than 40 Brands.
• Collaborating with the VP, COO, CRM, and Product teams to execute the company’s B2B marketing strategy, internal/external programs, and services aligned with business objectives.
• Defining project scope and objectives, coordinating compliance efforts, and addressing product requirements for new licensed territories.
• Providing regular project updates to diverse stakeholders, outlining strategies, adjustments, and ongoing progress.
• Implementing industry best practices, techniques, and standards throughout all phases of project execution.
• Ensuring timely system updates and product delivery in alignment with client specifications.
• Prioritizing projects effectively using tools such as Asana, Jira, and ClickUp.
• Optimizing overall B2B Team productivity and performance.
• Collaborating with the BI Team to generate short- and long-term market forecasts and reports, supporting business development in B2B client retention.
• Leading efforts to maintain consistent branding, content, and visual identity across all internal and external communications and marketing materials for B2B clients.
• Executing B2B marketing plans, encompassing PPC campaigns, email initiatives, and active participation in industry conferences and events.
• Cultivating and nurturing enduring customer relationships, both with existing and potential B2B clients.
• Establishing a trusted advisor rapport with B2B clients, customer stakeholders, and executive sponsors.
• Effectively communicating and disseminating progress updates on monthly and quarterly initiatives to internal and external stakeholders.
• Pioneering new business opportunities within the existing client base and identifying areas of improvement to meet and exceed sales quotas.
Kpax Marketing Online LtdContent Manager/Co-ordinator of campaigns
Mar. 2012 - Sep. 2020Working in CRM gave me the opportunity to have 2 roles at the same time 1. Team Leader and Coordinator of Campaigns within the Internal Marketing Team
2. Account Manager Responsibilities Working closely with the CRM Marketing Manager:
• Build and maintain a CRM calendar for all markets/channels
• Handling and coordinating the monthly emails, sms, push campaigns.
• Working with Braze to automate campaigns, as well as one-off email or push notification campaigns
• Segmenting and testing different incentive, consumer communications across different regions, or regions by market.
• Working closely with copywriters to ensure compelling copy is provided for emails, pushes, and a wide range of promotional and operational material.
• Respond to internal inquiries and comments from stakeholders Working closely with the COO and handling 4 different B2B Accounts:
• Operating as the lead point of contact for any and all matters specific to my clients.
• Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to my clients
• Develop new business with my clients and/or setup their campaigns.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed
Kpax Marketing Online LtdOffice Manager
Sep. 2009 - Feb. 2012• Responsible for the efficient functioning of the office through a range of administrative, financial, and managerial tasks
• Ensure the smooth running of the office on a day-to-day basis
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising company events and/or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints, and queries
• Preparing letters, presentations, and reports
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• Liaising with staff, suppliers, and clients
• Implementing and maintaining procedures/office administrative systems
• Organising induction programmes for new employees
• Ensuring that health and safety policies are up to date
• Attending meetings with senior management
• Keeping personnel records up to date, arranging interviews and so on
IntercollegeReceptionist
Jan. 2008 - Aug. 2008Limassol, Cyprus
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