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C-level Executive
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United Kingdom
Work Background
TeradataConsulting Services Client Partner
Apr. 2023SingaporeHelping Customers to make the most of their Big Data Platforms, facilitating Cloud, Hybrid Cloud and Multi-Cloud transformations whilst accelerating “Trusted AI” models to production through ensuring production teams have access to “Trusted Data” regardless of the system it resides across an organization.
mn8 GuruPrincipal Consultant - Managing Director
Oct. 2022Singapore• Led organizational change initiatives focusing on operational stakeholders, processes, and tools aligned to Programme Governance for successful technology transformations.
• Coached teams on achieving smooth and successful transformational end states, enabling benefits realization and sustainable continuous improvement.
triangility Change Practitioner and Facilitator
Oct. 2022 - May. 2023Singapore
Dell TechnologiesDirector Business Development APJC - DTMS APEX Custom Managed
Oct. 2021 - Oct. 2022SingaporeNew business development - quota carrying role, responsible for sales and marketing, inclusive of product alignment activities. Driving sales enablement and other go to market endeavors required to empower the sales force and educate Customers & Partners on the Managed Services offerings from Dell Technologies.
nbn® AustraliaDelivery Principal - Transformational Program Office (TPO)
Aug. 2020 - Oct. 2021SingaporeI led a team of nine governance and architectural experts on behalf of Dell, consulting as an augmented team across a Datacenter Relocation Portfolio of 11 parallel programs of work, providing best practices on:
- TPO Governance
- Risk Mitigation
- Organizational Alignment
- Architectural Design Authority
- Migration Orchestration with Operational Due Diligence
- Senior Executive Stakeholder Management Achievement: With 250+ actors/participants, "On Budget & On Time" resulting in Very Happy Stakeholders within nbn and across the vendor ecosystem.
Dell TechnologiesGlobal Transformation Delivery Principal (Director)
Aug. 2019 - Oct. 2021SingaporeDelivery Principals are leaders of Dell Technologies Select’s Global Transformation Office. Dell Technologies Select (DTS) is a rapidly growing global organization comprised of specialized experts dedicated to strategically and intimately partnering with Customers who are deeply exploring transformational change by delivering best-in-class technology and services solutions based on the offerings from Dell/EMC, Pivotal, Virtustream, VMware and SecureWorks. Delivery Principals manage the complexity of Dell Technologies largest Customers, ensuring business value is delivered as they embark on their cloud transformation journey. As a Delivery Principal I support pre-sales of transformational opportunities spanning the Dell Technologies portfolio and the intricacy of large MNC Customers’ stakeholders. Delivery Principals have ultimate accountability of the final acceptance of a transformational delivery. Non-Role Related: Dell Technologies Singapore; dragon boat leader and sports council member
CiscoProgram Director - APJC PMO
May. 2017 - Jun. 2019SingaporeDelivering successful programmes from Vision to Execution for ICT deployments in large complex environments ensuring my Customer’s Vision and critical success factors are achieved. Project Examples:
• Led consulting and PDI engagement teams for Service Providers (Telco) PMO setup for a nation-wide 5G transport network deployment PMO Delivery Management of Future State Architecture Roadmap for a Service Provider PMO of 2 Service Provider Bids inclusive of Customer Proof of Concepts (CPOC)
• Support pre-sales by leading Customer conversations on systems integration and deployment in large complex environments • Portfolio Management of Customers with multiple Programs; ACI/SDN, Business Critical Services and Security Architectural Roadmap Impact: Developed Customer trust and created unprecedented follow on opportunities with what was previously a challenging Customer. Reduced sales cycles through close Customer engagement and increased Customer Satisfaction. Empowered sales teams in multiple countries in the APAC region for complex RFP responses.
triangility Pte. Ltd.Change Agent
May. 2016 - Apr. 2018Singaporetriangility is the leading global go-to-market enablement expert driving behavioural change to capture today’s and tomorrow’s opportunities in a digitalized world. Teaching the world’s top IT companies how to embrace digital disruptions and sell more, focusing on soft skills with a touch of technology evangelism. Creating the “a-ha” moment for account managers and sales leaders that empowers them to understand Customers profoundly and be relevant. Connecting with technology sales leaders and addressing their team needs in a digitally disrupted ecosystem. Courses Delivered:
• Cisco DNA
• Selling Business Outcomes
• Cisco ONE
• APIC-EM
• Cisco REFRESH
• How to build a Security Practice
• Elevating Customer Conversations
• Resonating with Customers Impact: Helped channel partners not just uncover opportunities, but to create new ones. By better understanding their Customer’s value proposition/value chain, they could collaborate as a business partner on relevant business use cases.
CiscoConsulting Practice Head & Program Director
Jan. 2014 - Mar. 2016Asia PacificAPJC Cisco Consulting Services (CCS) top performer, in both revenue and margin. Ran multiple large-scale programmes in parallel, working with diverse teams and cultures to deliver business outcomes for Customers. CCS operated in a “Start-Up Fashion”, dedicated P&L and not heavily matrixed. The business was a mixture of Farming and Hunting, requiring myself to manage the full Customer Lifecycle and collaborate and enrol other matrixed teams within the organization to exceed and delight my Customer’s expectations. It was through this Customer obsessed approach I was able to attain White Paper and Video Testimonials from my Customers. Responsible for driving large complex deals from lead generation through to delivery and project closure. Director level commit calls and business strategy planning. Budget and P&L management over $10m. Impact: Created one of Cisco’s biggest (at that time) “Plan Design and Implement” deals with more than $6m just in services with massive product pull through, improved SoW writing and negotiation ensuring less exposure for Cisco and still maintained Customer satisfaction. Created contacts, leads and pipelines exceeding $20m in new markets and beachhead verticals previously not considered. Ensured Customers remained happy with perfect CUSSAT score despite many challenges. Project Examples: • Design and build PMO consultancy for digitalized ICT project assurance in a new Macau casino (June- October 2015)
• Emerging country – ‘go to market’ launch events (Myanmar 2014-2015)
• A large casino/hotel development in Manila – plan, design and build, digital ICT infrastructure (2013 – 2015)
CiscoEmerging Solutions Group Practice Manager
Dec. 2010 - Jan. 2014Asia PacificDriving technology adoption and innovation within customers and government, leveraging Cisco’s latest technology portfolios to create business value. With diverse teams across many countries, in this role there was an importance to recognize local cultures and etiquette, whilst ensuring corporate ideals, values and business practices were implemented. In this role, I maintained executive relationships as well as ensuring a healthy pipeline to keep my teams busy. I was also responsible for customer reference case studies and creation of win stories. Impact: Customer satisfaction, team satisfaction including education and empowerment leading to the successful promotion of my team members and project profitability. Project Examples:
• A large casino/hotel development in Macau - planning and design (2012 – 2013)
• “Future State Vision & Architecture”, operational best practice reviews and strategic technology planning (2011-12) for a Macau casino developer/operator
• Connecting1Malaysia – Government key economic technology infrastructure feasibility studies & workshops (2011)
CiscoHospitality & Connected Real Estate Practice Lead
Aug. 2008 - Dec. 2010Asia Pacific• C-Level engagement
• Service delivery team management
• Customer advocacy
• SoW writing and negotiations
• Project PnL management
• Service pipeline management
• Project Director Impact: Supported the winning consortia for Australia’s newest green build hospital, enrolled customer references and delivered win stories with video testimonials, diffused customer and internal challenges related to cultural differences and gaps in expectations. Project Examples: • PMO for a green-build T4 Data Centre in Malaysia; (2010-11)
• Strategic architecture, infrastructure concept design; new hospital in Australia (2010)
• Mega construction - casino project, end to end IP based ELV systems: PMO with technical and quality assurance on design & implementation; Macau (2008-09)
Cisco SystemsTerritory Account Manager - Singapore with Regional Hospitality Practice Lead Duties
Nov. 2006 - Aug. 2008SingaporeSales Management Role, Cisco were exploring deeper involvement in Tourism Real Estate and Construction (TREC), I was hired based on my previous 18 years in Hospitality working for Hyatt and having had a number of industry innovations, one of which being the worlds second (debatably 1st)100% Wireless Hotel in 2003. I was originally hired just to look after the Singapore market, however was pulled in to support numerous Regional and North American efforts to penetrate the hospitality market given my background and professional network. In addition to other industry accolades such as CIO Top100 honoree and a founding member for the Asia Chapter of HFTP (Hospitality Finance Technology Professionals), I also sat on a number of advisory panels for government and the hospitality industry. During my time in Cisco sales I led go to market planning. As a regular conference speaker evangelizing IP convergence and IT infrastructure strategic investment, I grew the vertical delivering 150% year on year growth when organic growth was considered 23%.
Hyatt Hotels CorporationInformation Systems Head - South East Asia
Dec. 2002 - Nov. 2006Singapore• Responsible for establishing, maintaining and improving IT planning, budgeting and governance processes for all hotels in the region
• Excellent knowledge of a wide variety of systems used specifically by the hotel & travel industry
• Active involvement in the marketing, promoting and selling of Technology services - Technology public relations main contact
• Oversee hotels and manage IT teams in Singapore, Malaysia, Vietnam, Indonesia and Thailand
• Responsible for advising the Senior Vice President–South East Asia, in IT related matters, including setting the regional guidelines for fourteen (14) hotels including budgets totalling greater than $12m
• Perform Management Operations Reviews of South East Asia hotels and others as required
• Manage and oversee installations as necessary in and outside of South East Asia. CIO Top 100 Innovators Award
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