Retail Marketing Group (RMG)Client Services Manager
Sep. 2009 - Jan. 2013To recruit, train, motivate, coach and personally develop direct reports, and to influence and inspire the field operation in order to achieve account KPI’s / objectives. Overall accountability for field administration / reporting. To maintain and develop systems to measure achievement of objectives, including regular field accompaniments and auditing at all levels. To take prompt action in addressing both under and over performance and create a positive team environment. To monitor and control budgets, ensuring sales and profit targets are met. To work with the finance team in the preparation and negotiation of the operating budget for the following year and to support the line manager in the production of the contractual terms and conditions, and then to ensure that the account operates within these contractual terms. To develop a measurement of ROI for the operation, and identify and use financial levers to improve GP / profitability. Ownership of account risk and compliance, good governance, identification and resolution of risk (contractual, assessments, data etc).