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Work Background
Royal Caribbean GroupBISO
Jul. 2024
Suntory Global SpiritsSr Program Manager - Information Security
Apr. 2023 - Jun. 2024Chicago, Illinois, United States
Cummins Inc.Sr Vulnerability Remediation Analyst
Jun. 2022 - Apr. 2023
The Walt Disney CompanyTechnical Specialist, Software Security
Apr. 2022 - Jun. 2022
The Walt Disney CompanyTechnical Analyst
Jan. 2019 - Apr. 2022Orlando, Florida Area
HPClient Manager
Dec. 2016 - Jan. 2019Celebration, Florida
GlassdoorTechnical Program Manager
Jan. 2015 - Nov. 2016
The Walt Disney CompanyClient Services Engineer Intern
Jun. 2014 - Dec. 2014
AppleTechnical Support
Jun. 2013 - May. 2014Provide Tier 1 technical support for Apple iOS and OSX devices. Support customers and find the root cause of the issues being experienced. Troubleshoot all functions of Mac OS X and iOS. Install, launch, and recovery of all supported Apple applications and features such as Mail, Safari, iCal, Address Book, Text Edit, iMessages, iTunes, Pages, Keynote, Numbers, and Time Machine. Troubleshoot connectivity using Wi-Fi, Ethernet, and Bluetooth. Focus on call handle time and customer satisfaction surveys. Attend trainings on Apple systems and procedures.
Aetna, a CVS Health CompanyDesktop Support Specialist
Nov. 2011 - May. 2013Provide 1st and 2nd level support. Install, configure, and maintain workstations, Provide technical support, advice, and training to employees, relocation of office projects, server support, data management, support telework employees as well as in office, worked as first call resolution agent for help desk calls, participated in over 1000 Windows XP to Windows 7 migrations, customer support. Focused on support for virtualization and Citrix users both onshore and off, used HP Service Center as our ticket system.
Wisconsin Department of Military AffairsIS Network Support Tech
Apr. 2011 - Nov. 2011Install, configure, and maintain workstations, Test, update, maintain software, Work with servers, hubs, switches and routers, Data Management, File Management, Active Directory Management, Provide technical support, advice, and training to employees. Ordered computers for departments, helped with new hire orientation of systems, Windows XP to Windows 7 migration project, worked with Ghost to build images for upgrades, customer support and training for Windows 7.
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