Aspiration.comProgram Manager: Infosec, Compliance, Customer Experience, Information Systems, And Tools
Nov. 2017 - Oct. 2018Marina Del Rey, California- Led Customer Experience - managed use of tools and onboarded new ones to ensure workflow efficiency. (Zendesk, Timeshyft, Lob, etc) - Restructured formatting and cadence of Aspiration's NPS survey ultimately leading to better data around churn and product limitations, as well as an overall increase of NPS score to 94 from a previous 83. - Responsible for producing operational metrics, including portfolio data and risk/fraud data
- Aided finance regularly in normal operations- portfolio reconciliations, account payable/receivable, etc
- Drove product development for InfoSec and Compliance related initiatives
- Responsible for supporting the development of the operational and compliance infrastructure for Aspiration's newly formed Broker Dealer and its integration with its existing Registered Investment Advisory business - On-boarded entire company with switch from Trello to Jira- Administered Atlassian Products - Strategic member in developing company-wide work-flow documentation through Confluence (Atlassian)
- Served as owner/manager of all tools company wide (GSuite, Slack, Looker,Jetbrains, Okta, Smarsh etc)
- Worked directly under Compliance and Information Security on day-to-day operations and to ensure continued FINRA/CIS compliance of tools and practices.
- Reported directly to and worked with C-level employees on day-to-day and strategic operations.