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Work Background
ARISONIT Manager
Oct. 2021As the IT Manager at ARISON S.A.R.L, I oversee comprehensive IT operations, focusing on optimizing workflows and enhancing system efficiency. My responsibilities encompass leading Systems & Infrastructure Services, Networking Services, and overseeing the installation and management of smart devices across multiple platforms. * Implemented streamlined workflows and clear escalation processes for handling 30 to 50 daily IT support calls.
* Led successful upgrades and optimizations of Systems & Infrastructure Services, including SAN, NAS, and server virtualization.
* Installed and configured smart devices (lighting, TVs, ACs, etc.) for Android, iPhone, Windows, and iOS devices, enhancing operational efficiency.
* Administered critical IT applications such as MS Skype for Business, MS Teams, and Microsoft 365, improving team collaboration and productivity.
* Utilized Active Directory for efficient user and group administration, policy application, and advanced parameter adjustments.
Dar Al-Handasah (Shair and Partners)Senior Information Technology Specialist
Jan. 1982 - Jun. 2020As a Senior IT Specialist at Dar Al Handassah Consultant Shair & Partners , I oversaw a wide range of IT operations, focusing on remote user support, infrastructure management, and system security. * Provided mobile phone support and troubleshooting for Android and iPhone devices.
* Supported over 3000 users remotely, resolving software/hardware issues and setting up equipment.
* Managed installation and configuration of routers, wireless access points, and printers.
* Administered Backup Server (Commvault/Symantec), overseeing job creation and data restoration with efficient tape management.
* Oversaw Antivirus Servers, configuring and managing Kaspersky Antivirus and maintaining application whitelists.
* Managed Licensing Servers, ensuring the installation, updating, upgrading, and maintenance of all application licenses.
* Operated CCTV Server, configuring settings and ensuring operational functionality of 70 security cameras.
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