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Work Background
HSBCProgram Director
Apr. 2021 - May. 2024London Area, United Kingdom• Global Program Management:
o Managed a strategic program valued at $30 million, achieving over $10 million in annual savings.
o Oversaw the ATM Switch Migration program from inception, establishing the framework and guiding its execution.
o Directed programs across four regions, the UK and Americas, ensuring consistent oversight and management.
• IT/CTO Engagement:
o Led IT/CTO projects related to Branch and ATM services in over 25 countries globally.
o Identified and addressed gaps in the original business case, restructuring it to achieve cost benefits and delivering on budget and timelines in Canada and the UK, with ongoing progress in two additional regions.
• Business Case Development and Implementation:
o Expert in writing and implementing business cases within budget and timelines.
o Successfully delivered two product implementations in Global Private Banking (GPB) and Wealth and Personal Banking (WPB).
o Mobilised the team from the scratch for a 2 regions, and scaled up the teams in 3 regions.
• Key Responsibilities:
o Senior Stakeholder Management: Skilled in managing relationships with senior stakeholders, including CxO’s.
o Cost Benefit Delivery: Proven track record in delivering significant cost benefits.
o Strategy Delivery: Executed WPB and HSBC strategies effectively.
o Financial and Risk Management: Proficient in managing financial aspects and mitigating risks associated with large-scale programs OUTCOMES ACHIEVED: • $ 10 m in annual savings for the bank.
• CRE IT Engagement improved by 40%.
• Cost of Delays due to CRE projects forecasted and budget underspends cut down by 60%.
• Regional budget expenditure under-runs brought down by 80%.
• Budget Overruns reduced to 20% in some geographies.
HSBC Wealth and Personal BankingGlobal Program Manager
Mar. 2021 - May. 2024London, England, United KingdomManaging the migration of the 40 year legacy system to cutting Switch Technology for ATM's in 4 different countries.
bpAgile Coach
Jan. 2021 - Mar. 2021London, England, United KingdomLeading their Agile transformation journey across the board.
HSBCAgile Coach
Jan. 2019 - Jan. 2021
Deutsche BankAgile Transformation Coach
Dec. 2016 - Dec. 2018London, United KingdomAgile Transformation Consultant for Asset Management Division
KarmaramaAgile Transformation Consultant
Nov. 2016 - Jul. 2017London, United KingdomConsultant
Keystone Upon Eurasia Consulting LtdFounder-Director
Aug. 2016 - Dec. 2023LondonAgile Transformation Consultant
SapientProgram Manager
Jul. 2010 - Sep. 2016Welwyn Garden City (United Kingdom)• Working in partnership for implementing the clients strategy of taking one of their businesses online (eCommerce) in a multi-country multi-currency country X model, developed on a single code base supporting multiple countries.
• Managing the overall program delivery comprising of 10 Scrum Teams (80-100 team members)
• Defining the vision of the program team, Setup the PMO, Program Governance structure, engage in client’s strategic vision and define the roadmap, planning, delivery, governance of the overall program.
• Delivery and People Management having a reporting structure of 8 Project Managers
• Account Management (accountable for the P/L of 8 Million GBP)
ReutersProject Manager
Nov. 2007 - Jul. 2010• Manage enhancements to applications, prioritize, and come up with release plans.
• Manage stakeholder communications, prepare project management plans.
• Host the client interaction meetings to better manage / understand the requirements.
• Develop vision / roadmaps for internal / client facing products.
• Review of the Quality / Release / WBS / Communication plans.
• Engage with vendors and ensure smooth delivery of contracts.
• Involve the clients / users of the application to get feedback on the applications they use and provide a channel for airing enhancement requests, resulting in production efficiency, and overall savings for the Org.
AccentureProject Manager
Jan. 2004 - Jan. 2008• Manage the transition of captive Infrastructure support processes from a granular to a more global ITIL Compliant Service Desk structure.
• Have 8 Process Analysts in turn manage and successfully complete more than 40+ applications support delivery transitions
• People Management for a Team size of 35+ Operations Support Delivery Team.
• Have created cost savings of over 55K USD over 3 quarters of FY07.
• Have managed the SDLC implementation of ALM using IBM Rational Toolset, starting from RequisitePro, ClearQuest, ClearCase, Quality tools, such as Performance tester, Manual tester, etc.
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