Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
EricssonICT Program /Manager
Jan. 2019 - Dec. 2023- Led large-scale ICT programs, overseeing the end-to-end service delivery process and ensuring that projects were
completed on time, within budget, and in alignment with client expectations.
- Continuously monitored operational performance and aligned project execution with the strategic objectives of
clients, delivering regular governance and reporting to senior stakeholders.
- Managed cross-functional teams including technical, project, and service delivery teams, ensuring clear
communication, coordination, and alignment of resources to achieve organizational goals.
- Acted as a key escalation point for complex project and service delivery issues, ensuring rapid resolution of
incidents and minimizing downtime for clients across diverse geographies.
- Initiated process optimization initiatives, improving operational workflows, reducing costs, and enhancing overall
efficiency by implementing best practices.
- Worked closely with internal sales, marketing, and technical teams to ensure that the scope of the projects met
client needs, while also ensuring seamless communication with stakeholders.
- Delivered successful projects for BSS (Business Support Systems) and Charging System solutions, ensuring
smooth deployment and integration of critical systems for major clients such as MIC1/Lebanon, Thuraya/UAE,
Ooredoo/Kuwait and Batelco/Bahrain.
EricssonSenior Solution Architect
Apr. 2009 - Dec. 2018- Conducted Solution Offering Integration Verification for Revenue Manager in Karlskrona, Sweden, involving
installation, configuration, and integration of various TPGs, as well as troubleshooting and support for BUC
components.
- Led the design and implementation of technical solutions in BSS, Charging Systems, and VAS (Value-Added
Services), ensuring that services met the operational and strategic needs of clients.
- Collaborated with cross-functional teams to ensure the successful deployment of solutions, adhering to
operational and technical requirements while maintaining high levels of customer satisfaction.
- Acted as the primary technical point of contact during project execution, addressing critical incidents and ensuring
timely resolution for customers across various regions.
- Supported the sales team by providing detailed technical specifications and performance benchmarks,
contributing to business growth and increasing customer satisfaction.
EricssonCustomer Support Engineer
Mar. 2007 - Mar. 2009- Managed high-priority incidents related to charging systems, working closely with the technical teams to ensure
a quick resolution and minimal impact on service delivery.
- Delivered on-site and remote support for clients in Africa and Asia (MTN/Ghana, MTN/Liberia, MTN/Guinea
Bissau, MTN/Afghanistan, MTN/Syria, AsiaCell/Iraq, MIC1/ Lebanon) providing timely troubleshooting and
ensuring service continuity for critical systems.
CIS Group - Computer Information SystemsSenior Support Engineer - Technical Consultant
May. 1998 - Mar. 2007- Led a team of engineers in providing on-site support for major accounts, ensuring that SLAs were consistently
met and any operational issues were quickly addressed.
- Supported incident management and problem resolution, ensuring that all escalations were handled in line with
organizational standards.
- Developed and improved internal processes, contributing to efficiency and streamlined service delivery
operations.
- Acted as Technical Director for 6 months, leading pre-sales activities, including negotiations, proposal
preparation, and client follow-ups.
- Managed maintenance contracts, ordered necessary parts, and coordinated the technical team with strong
communication skills.
Intch is a Professional Networking App for the Future of WorkSee more people like Jihad on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
490477 people
17
Sales Executive @ KAPWA Solutions
15
IT Support Technician
15
Frontend Developer
134936 people
18
Sales development @ Ocean Liberta LLC
21
IT Manager | COO @ Refipampa
16
Software Engineer @ Sasqnet