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Work Background
EricssonICT Program /Manager
Jan. 2019 - Dec. 2023•Identify clearly the project timelines, milestones and the deliverables.
•Establish the project plan.
•Document and update the project plan.
•Identify risks, analyze them, mitigate them and take action towards them.
•Monitor and control project progress through the whole project life cycle.
•Act as focal point for the project, representing the company and ensuring proper communication with the different stakeholders.
•Communicate with the different stakeholders for the proper production and implementation of the project.
•Keep all stakeholders informed and involved about the project status and project progress.
•Monitor and assess the quality assurance procedure to ensure the integrity and accuracy of deliverables.
•Monitor work to ensure that the project plan is implemented correctly.
•Conduct meetings with the customer to gather requirements.
•Participate in the analysis of requirements and generate requirements documents.
•Discuss requirements and specifications with the Solution Architects.
•Identify issues and problems related to the project and plan for resolving them.
•Keep track of raised issued and discussions.
•Monitor work to ensure that the customer needs are met as per the approved requirements document and the signed contract.
•Successfully handed over project deliverables and documented lessons learned.
•Acted as CFR and ACR in pre-sales opportunities.
•Delivered multiple projects to various customers, including MIC1/Lebanon, Ooredoo/Kuwait, Batelco/Bahrain and Thuraya/UAE.
EricssonSenior Solution Architect
Apr. 2009 - Dec. 2018•Lead the Technical Architecture in all BSS/OSS Sales engagements as a CSR with a specific customer or a group of customers.
•Lead assigned customer projects securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.
•Establish the project plan baseline: define project scope, secure the necessary resources and plans and monitor all activities.
•Drive project execution: track project activities, monitor and handle changes, conflicts and critical issues.
•Participating in customer meetings to present Ericsson’s solutions, clarify doubts and get customer’s feedback and adjust proposals accordingly.
•To support the Market Unit and Sales organization as an expert in the solution portfolio.
•To develop solutions in the sales process and take responsibility in the delivery phase.
• Gathering requirement specifications, dimensioning, building configurations and proposals, assisting the CFR in cost estimates, risk analysis, time planning.
• Propose the best solution according to the company strategy, studying the best and optimized network solution for customer needs, Cost Estimation, High level Solution Design and Low-level solution design, scope changing, Bill of Quantities, documentation, proposals, scope, risks, changes and customer expectations in a professional way.
• Provide solution support consultancy to Local Ericsson Organization and customers supporting them during Feasibility phase, preparing customer Workshop, questionnaire, SOC for tenders, RFI/RFQ and other needed prerequisites for the solution.
• Prepare and adapt test procedures according to the requirement, supporting the delivered solution during the Acceptance phase.
• Continuously identify and report possibilities for additional sales.
• Secure that the delivered solution is properly implemented and works in accordance with the requirements.
EricssonCustomer Support Engineer
Mar. 2007 - Mar. 2009Handling CSRs, doing installations & integrations of charging system nodes.
• Performing data migration, upgrade activities, and loading of EC/MP package.
• Configuration and Support of new features implemented on the IN network
• Providing technical service and support customer’s problems.
• Supporting and participating in the acceptance procedures and tests.
• Handling all major troubleshooting & project-related prepaid issues with different customers in different countries both on site and remotely.
CIS Group - Computer Information SystemsSenior Support Engineer - Technical Consultant
May. 1998 - Feb. 2007Leading a team of support engineers providing onsite support for major accounts as per various service level agreements (SLA), continuous tracking of all customers’ feedback, and coordination between several departments (sales,
technical and administration)
• Giving technical training of HP UX administration, Service Guard, Virtual Array VA and Enterprise Virtual Arrays EVA, Oracle and Informix Databases.
• Developing of project & staffing plans
• Pre-Sales activities, from negotiations to establishment of technical and financial proposals, presentations and follow up with clients, preparation and management of Maintenance Contracts, ordering of necessary parts to cover
the Maintenance agreements and Management of the technical team with good communication skills.
• Following Support Activities, providing onsite 24*7 with 4H Call to repair SLA: responsibilities included administration of HP9000 servers and all related applications with different HPUX versions, storage FC60, SC10, DLT libraries,
Virtual arrays VA, Enterprise virtual arrays EVA in complex SAN environment with HA Service Guard, Sun Servers support with Solaris 7, 8, 9, Compaq Alpha servers support with True64 Unix.
• In charge of the Installation, configuration, support and planning of several High Availability projects related to HP-UX/Solaris/SCO/Windows Servers, Storage, backup and SAN solutions, and Oracle and Informix products.
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