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Work Background
AzamaraShipboard Human Resources Manager
May. 2022MiamiBased onboard one of 4 luxury cruise liners, I am responsible for overall crew welfare including working with shore-based partners to ensure effective crew movement to meet the business operational needs, development of relevant policies and SOPs and managing the day to day people concerns that impact personal and professional effectiveness. Supervising a team of three, I consult daily with department and division heads on their crew (employee) challenges and needs, and provide strategic support to address these. I am available to all crew from the Captain to the Galley Steward to support professional and personal development, and as a member of the Executive committee I lend my skills and efforts to building a work culture and environment of tolerance, inclusivity and productivity.
Celebrity Cruises, Inc.Shipboard Human Resources Learning and Development Manager
Jul. 2021 - Jan. 2022WorldwidePrinciple Responsibilities:
• Evaluating and improving leadership effectiveness through coaching, training and one-on-one support to on-board managers.
• Conducting needs assessments and root cause analysis to identify performance gaps and implement solutions
• Talent management, succession planning and change management activities. • Boosting employee engagement through coaching, training, career development activities and employee wellness
• Developing and delivering customized training in response to department specific needs and identified performance gaps.
• Facilitating culture change, service training and on-boarding initiatives. • Supporting talent enablement through Employee Career Planning & gap pool processes. • Enabling leaders to effectively conduct performance management and execute personal development plans. • Building shared accountability across the leadership platform.
Courage to ChangeFounder/Senior Consultant
Jun. 2020 - Jul. 2021Bridgetown, Saint Michael, BarbadosProvided consulting services via MS Teams to organizations in the Caribbean and Southern Africa.
• Learning and Development
• Alternative Dispute Resolution
• Leadership Development Coaching
• Diversity, Inclusion and Belonging • Youth Development • Customer Experience Training
Royal Caribbean GroupShipboard Human Resources Learning and Development Consultant
Apr. 2018 - May. 2020Miami, USAI executed activities to improve crew satisfaction and engagement of At Sea (ship-based) employees. • Conducted needs assessment, data analysis and project planning
• Designed, developed and delivered training to meet business needs
• Drove employee satisfaction and engagement through building effective leadership and personal accountability
• Coached, trained and supported senior and middle managers and newly promoted supervisors • Managed high potential leadership development training and created individual development plans • Delivered Training of Trainers program
• Promoted diversity and inclusion through creative programmes and activities.
• Mediated conflict between managers and direct reports and provided conflict resolution training and coaching • Delivered English as a Foreign Language (TEFL) training to relevant crew.
Room to ReadHuman Resources Associate Director: Learning Management
Feb. 2016 - May. 2017San Francisco, CA• Designed, delivered, and implemented the professional development strategy for 9 country offices across Africa, Asia and the USA
• Led a multi-disciplinary team in the execution of multiple global programmes.
• Supported the organization's recruitment and on-boarding programme.
• Promoted employee engagement through strategic leadership initiatives
• Coached and trained new and newly promoted supervisors on core leadership competencies.
• Worked closely with internal partners to design and develop the Learning Management System
Courage to ChangeFounder/Senior Consultant
Mar. 2010 - Jan. 2016City of Johannesburg, Gauteng, South Africa• Management and oversight of projects in South Africa, Ghana, Botswana, and Nigeria that focused on Diversity & Inclusion, Leadership Development and Culture Change.
• Stakeholder relations management across government, corporate and community organizations.
• Needs analysis and development of training content as per business and operational needs
• Leading multicultural teams and strategic planning sessions.
• LMS Management and oversight
• Administering and managing project budgets.
• Creating and designing diversity and inclusive strategies, including cultural awareness campaigns and staff and leadership training.
• Establishing relevant training and coaching interventions for senior and middle managers and supporting in-house training programs for the general workforce - including monitoring, evaluating, and reporting on progress and results. • Training of Trainers
• Performing diversity and leadership assessments, analysing data, identifying trends, recommending solutions and providing subject matter expertise.
Eventually Africa (Pty) Ltd.Founding Partner/Managing Director
Feb. 1999 - Dec. 2009Johannesburg Area, South AfricaAs head of this Events & Project Management start-up company I provided strategic advice to the board of directors and established company goals, aligned with the board and shareholder goals. ● Managed a diverse group of 20 employees and full oversight of business operations and budgets - including reports.
● Demonstrated strong leadership with an inclusive approach to get the best out of the team.
● Built and maintained relationships with key partners and stakeholders. ● Maintained the quality of services in line with service level agreements.
● Promoted the wellness of staff and implemented policies in line with labour legislation and health and safety guidelines.
Joint Enrichment Project | BOFWAProgram Manager
Mar. 1995 - Jun. 1998South Africa, BotswanaThese youth development non-governmental organizations allowed me to work closely with government departments, schools, and non-profit organisations in 5 African countries as well as international development/donor organisations such as the UNFPA, USAID, UNDP, JHPIEGO, DFID and the IPPF. ● Developed curricula and managed learning programmes that addressed leadership, entrepreneurship, and sexual reproductive health education.
● Headed up projects that focused on learnerships and graduates.
● Developed funding proposals for various social development projects.
● Managed bursary and other disbursements.
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