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Work Background
ServiceNowInformation Technology Service Desk
Jun. 2024Dubai, United Arab Emirates
AAA Smart Home & IT solution IT Manager
Dec. 2023Abu Dhabi Emirate, United Arab Emirates
Datasphere IT solution Information Technology Operations Manager
Feb. 2023 - Oct. 2023United Arab Emiratesmanage all IT operations in the company and all clients and customers.
Forsan Al-Madina project managementInformation Technology Specialist
Jul. 2022 - Jan. 2023Dubai, United Arab Emirates• Installation, Administration, Maintenance, and Troubleshooting of Windows Servers Operating systems and configuring various Windows Roles, Features, and Services like Active Directory, Group Policy, DNS, DHCP, and Antivirus. • Redundancy Solution (Ether Channel, HSRP, VRRP, GLBP), VPN technologies( IPsec VPN, SSL VPN, Site to Site VPN, MPLS IP VPN)
• Switching Technologies: VLAN, VTP, STP, Stacking, ACL, SNMP, Logging, VOIP, NTP, AAA.
• Troubleshoots hardware, software,IP telephone(PABX,Avaia) and network-related issue. • Maintenance of Microsoft Exchange 2010/2013 servers and troubleshooting all email-related issues.
• Creating virtual machines in VMware, Hyper-V, and Oracle Virtual Box.
• Register requests/incidents in the incident management database.
• Provide first-line support where possible and Assign requests/incidents to technicians.
• Monitor progress and time that requests remain open and Escalation of incidents where necessary.
• Training for new users including Windows logon/logoff procedure, email use, HIS use and use of other productivity software
Citizen service centerSystem Administrator
Apr. 2018 - Jun. 2022محافظة اللاذقية سورية• Managing Head Office Data Center (Servers /Lenovo and DELL/, Switches, Routers /Cisco/, Firewall ASA and FortiGate).
• IT Department Development.
• Installation and administration of windows operating systems.
• Administration and running Web Application and Queue System.
• Maintenance, Trouble Shooting and Problem Solving.
• Remote Assistant and Support.
• Monitoring and fixing CCTV system
Extra net Information Technology Support Engineer
Aug. 2014 - Mar. 2018Latakia, Syria• Installation, Administration, Maintenance, and Troubleshooting of Windows Servers Operating systems and configuring various Windows Roles, Features, and Services like Active Directory, Group Policy, DNS, DHCP, and Antivirus. • Troubleshoots hardware, software, and network-related issue. • Maintenance of Microsoft Exchange 2010/2013 servers and troubleshooting all email-related issues. • Creating virtual machines in VMware, Hyper-V, and Oracle Virtual Box.
• Creating and administering user accounts and groups in AD, file/folders, and share permissions.
• Providing L1 support to customers and resolving issues by following all the procedures.
• Monitoring of network devices, routers, switches, firewalls, and load balancers.
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