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Work Background
Information Technology Service Desk
ServiceNowInformation Technology Service Desk
Jun. 2024Dubai, United Arab Emirates
IT Manager
AAA Smart Home & IT solution IT Manager
Dec. 2023Abu Dhabi Emirate, United Arab Emirates
Information Technology Operations Manager
Datasphere IT solution Information Technology Operations Manager
Feb. 2023 - Oct. 2023United Arab Emiratesmanage all IT operations in the company and all clients and customers.
Information Technology Specialist
Forsan Al-Madina project managementInformation Technology Specialist
Jul. 2022 - Jan. 2023Dubai, United Arab Emirates• Installation, Administration, Maintenance, and Troubleshooting of Windows Servers Operating systems and configuring various Windows Roles, Features, and Services like Active Directory, Group Policy, DNS, DHCP, and Antivirus. • Redundancy Solution (Ether Channel, HSRP, VRRP, GLBP), VPN technologies( IPsec VPN, SSL VPN, Site to Site VPN, MPLS IP VPN) • Switching Technologies: VLAN, VTP, STP, Stacking, ACL, SNMP, Logging, VOIP, NTP, AAA. • Troubleshoots hardware, software,IP telephone(PABX,Avaia) and network-related issue. • Maintenance of Microsoft Exchange 2010/2013 servers and troubleshooting all email-related issues. • Creating virtual machines in VMware, Hyper-V, and Oracle Virtual Box. • Register requests/incidents in the incident management database. • Provide first-line support where possible and Assign requests/incidents to technicians. • Monitor progress and time that requests remain open and Escalation of incidents where necessary. • Training for new users including Windows logon/logoff procedure, email use, HIS use and use of other productivity software
System Administrator
Citizen service centerSystem Administrator
Apr. 2018 - Jun. 2022محافظة اللاذقية سورية‎• Managing Head Office Data Center (Servers /Lenovo and DELL/, Switches, Routers /Cisco/, Firewall ASA and FortiGate). • IT Department Development. • Installation and administration of windows operating systems. • Administration and running Web Application and Queue System. • Maintenance, Trouble Shooting and Problem Solving. • Remote Assistant and Support. • Monitoring and fixing CCTV system
Information Technology Support Engineer
Extra net Information Technology Support Engineer
Aug. 2014 - Mar. 2018Latakia, Syria• Installation, Administration, Maintenance, and Troubleshooting of Windows Servers Operating systems and configuring various Windows Roles, Features, and Services like Active Directory, Group Policy, DNS, DHCP, and Antivirus. • Troubleshoots hardware, software, and network-related issue. • Maintenance of Microsoft Exchange 2010/2013 servers and troubleshooting all email-related issues. • Creating virtual machines in VMware, Hyper-V, and Oracle Virtual Box. • Creating and administering user accounts and groups in AD, file/folders, and share permissions. • Providing L1 support to customers and resolving issues by following all the procedures. • Monitoring of network devices, routers, switches, firewalls, and load balancers.
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