Requests
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Work Background
MAHLETransition and transformation specialist
May. 2023Poland, Wrocław
HemmersbachKnowledge Management Specialist
Nov. 2019Wrocław i okolice
HemmersbachKnowledge Manager
Oct. 2017 - Nov. 2019Wrocław, woj. dolnośląskie, PolskaPick up feedback and work on it, meaning: rework articles.
Ensures content of Knowledge Documents is standardized and that it follows style guide, visually rework articles with the aim to make it usable for agents,
Work on not used documents, rework Documents or forward the feedback to Product Owners,
Follow the process of creating and editing documents, cooperate with L2, L1 agents and Product Owners,
Exchange information/ feedback with agents and trainers,
Create news according to temporary urgent issues,
Oversight of the overall database integrity,
Collecting all feedback from Agents in order to improve usability of respective knowledge documents,
Preparation of training for Agents according to knowledge base experience,
HemmersbachIT Service Desk Agent
Jan. 2017 - Oct. 2017Wrocław, woj. dolnośląskie, PolskaActing as a single point of contact for all IT related incidents and requests
Responding to email messages, web inquiries and phone calls for employees requiring help
Providing remote worldwide IT support for end users
Installing and supporting different applications on users PC’s
Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
Collaborating with other IT support team members within the Company in resolving problems, in addition to using all available resources such as personal skills, vendor documentation and online knowledge bases
Working with the IT-Ticket-System by handling the tickets under the chosen SLA
Wezi-tecLean Manufacturing Consultant
May. 2016 - Nov. 2016Legnica, woj. dolnośląskie, PolskaProwadzenie systemu sugestii pracowniczych "Kaizen"
Kontrola nad systemem "Kanban"
Prowadzenie auditów 5S na obszarach produkcyjnych
Współpraca z zagranicznym oddziałem firmy (Niemcy)
Danfoss Power SolutionsWsprarcie Lidera Produkcji
Jul. 2014 - Apr. 2016• Tworzenie dokumentacji technicznej,
• wsparcie lidera produkcji w poprawie przepływu,
• wdrażanie standardu 5S, • pomoc przy wdrażaniu usprawnień wg. Filozofii Lean Manufacturing,
• tworzenie instrukcji stanowiskowych, • aktualizacje dokumentacji, • pomiary i optymalizacja cyklów pracy,
• wprowadzanie danych do systemu SAP, • tworzenie formatek dokumentacji, • zamawianie i zaopatrzenie w artykuły biurowe.
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