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Work Background
MoneyGram InternationalHead of Global Partner Initiatives
Sep. 2023 - Jul. 2024• Led global projects that generated significant additional revenue and operational savings.
• Developed and executed strategies to enhance agent network performance across diverse markets.
• Fostered strong executive partnerships to drive transformative changes and improve key performance metrics.
MoneyGram InternationalManager - Inventory and Supply Chain
Jun. 2022 - Sep. 2023• Collaborated closely with the Head of Global Operations on critical projects facilitating the company's privatization.
• Implemented effective cost-reduction strategies, optimizing supply chain functions and resource utilization.
• Managed substantial budgets, enhancing overall operational efficiency and performance.
• Negotiated favorable supplier contracts, ensuring timely and high-quality deliveries while strengthening vendor relationships.
• Developed and deployed an AI-driven chatbot for technical support, improving response times and customer satisfaction.
MoneyGram InternationalProgram Excellence Project Manager
Dec. 2021 - Jun. 2022• Led operational enhancement initiatives that resulted in increased efficiency and notable cost savings.
• Realigned processes to align seamlessly with organizational objectives, boosting productivity and resource optimization.
• Facilitated cross-departmental collaboration to implement process improvements and elevate operational performance.
• Designed and executed comprehensive staff training programs, ensuring effective integration of new technologies.
MoneyGram InternationalRevenue Technology Partner
Sep. 2020 - Dec. 2021• Pioneered the development and implementation of an AI/ML chatbot, significantly reducing support costs.
• Created and delivered extensive training curricula for call center staff, enhancing team performance and service quality.
• Improved outsourced team KPIs, leading to enhanced customer satisfaction and loyalty.
• Optimized ticketing systems to expedite issue resolution and elevate overall customer experience.
MoneyGram InternationalTeam Lead Financial Paper Products
Sep. 2018 - Sep. 2020• Managed and refined fraud detection and recovery processes, ensuring optimal security and compliance.
• Implemented advanced AI-driven solutions to reduce fraudulent activities and enhance regulatory adherence.
• Provided strategic fraud analysis and reporting to senior management, informing critical decision-making processes.
The Emmerich GroupChief of Staff to CEO/Client Services Operations Manager
Jul. 2017 - Sep. 2018• Directed strategic planning and operational improvements, driving business growth and elevating client service excellence.
• Implemented a sophisticated CRM system, transforming client management and significantly boosting customer satisfaction.
• Encouraged cross-functional collaboration to align teams with strategic objectives, fostering unified organizational success.
• Oversaw high-impact projects, providing regular updates to the CEO and delivering results that accelerated company advancement.
• Managed comprehensive HR operations, promoting talent acquisition and development to build a high-performing, engaged workforce.
Verisk Retail Director Strategic Projects and Chief of Staff
Aug. 2011 - Jul. 2017• Led cross-functional teams in executing strategic initiatives that drove substantial business growth.
• Streamlined operational processes, optimizing resource allocation and achieving considerable cost efficiencies.
• Advised C-suite executives, fostering a culture of innovation and continuous improvement.
• Established robust KPI frameworks, enhancing data-driven decision-making and operational effectiveness.
• Coordinated major corporate events and training programs, promoting employee alignment with organizational goals.
KinderCare Learning CompaniesAssistant Center Director
Jun. 2010 - Aug. 2011• Managed efficient tuition billing processes for numerous families, ensuring financial stability and accuracy.
• Developed and implemented effective staff training programs, improving educational outcomes and operational productivity.
• Demonstrated exceptional multitasking abilities in a dynamic environment, ensuring timely and precise completion of all tasks.
Anna's BananasCenter Director
Feb. 2009 - Jun. 2010• Led a diverse team, overseeing recruitment, training, and daily operations to enhance overall performance.
• Increased enrollment rates through strategic marketing initiatives, contributing to significant agency growth.
• Designed and executed dynamic training programs, elevating staff effectiveness and service quality.
• Ensured seamless daily operations, maintaining high standards of excellence and efficiency.
Capella UniversityPsychology Academic Advisor
Jun. 2008 - Feb. 2009• Developed and implemented academic support programs, improving student retention and success rates.
• Advised psychology students on course selections and academic pathways, enhancing educational outcomes.
• Collaborated with faculty to tailor support strategies, achieving measurable improvements in student performance.
• Provided career development guidance, aligning students' academic pursuits with their professional aspirations.
University of MinnesotaIntercollegiate Athletics Learning Specialist
Mar. 2006 - Jun. 2008• Developed customized academic support programs for NCAA athletes, enhancing study habits and academic performance.
• Ensured strict compliance with NCAA academic standards, maintaining exceptional retention and eligibility rates.
• Fostered a supportive and effective learning environment, contributing to the overall success and well-being of student-athletes.
Brown CollegeDepartment Chair- Criminal Justice and Business Management
Jan. 2003 - Mar. 2006• Recruited and managed a team of professors, enhancing student satisfaction and academic excellence.
• Led comprehensive curriculum development efforts, aligning programs with industry standards and compliance requirements.
• Supervised accreditation processes, ensuring adherence to high-quality educational standards.
• Optimized financial resources through strategic budget planning and efficient resource allocation.
• Established partnerships with industry leaders, expanding student internship and employment opportunities.
Aspect Loss PreventionLoss Prevention Analyst
Jul. 2002 - Jan. 2004• Conducted extensive fraud investigations, recovering significant revenue and preventing future incidents.
• Implemented effective loss prevention strategies, reducing theft and fraud occurrences across operations.
• Collaborated with teams to develop and enforce policies, resulting in measurable improvements in security protocols.
• Analyzed theft patterns to enable proactive measures, mitigating financial losses and enhancing overall security.
Gap Inc./Old NavyFlagship Loss Prevention Manager
May. 2000 - Jul. 2002Bloomington, MN• Directed comprehensive loss prevention efforts, achieving notable reductions in inventory shrinkage.
• Enhanced staff competencies through targeted training in loss prevention techniques and protocols.
• Implemented strategic security measures, significantly reducing loss incidents and improving overall store security.
• Fostered a collaborative and vigilant team environment, strengthening the organization's loss prevention culture.
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