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Work Background
Owens & MinorTechnology Operations Manager
May. 2022Midlothian, Virginia, United States
Owens & MinorSenior Technology Operations Associate
Sep. 2017 - May. 2022Richmond, Virginia AreaProvide support for QSight and IPM platforms.
HelloTech Inc.Contract IT Consultant
Dec. 2016 - Sep. 2017Richmond, Virginia Area
CMCi GroupSenior Account Executive
Jul. 2016 - Oct. 2016Richmond, Virginia Area
Alpha Systems Inc.Director of Sales and Operations
Sep. 2015 - Jul. 2016Richmond, Virginia AreaHelp businesses with their Information Technology needs by providing IT Managed Services solutions. Looking to partner with small to medium sized businesses.
Cornerstone RPOIT, Operations and Business Development
Mar. 2011 - Aug. 2015Richmond, Virginia AreaWork in operations and business development for a growing Inc 500|5000 Recruitment Process Outsourcing company.
Salem Web NetworkSenior Account Executive
Jun. 2005 - Sep. 2010Sold Interactive Advertising for the largest provider of faith based and family friendly content on the Internet.
AnthemSenior QA Analyst
Jan. 2003 - Dec. 2005Responsible for testing of E-Business applications for one of the biggest healthcare companies in the US. Developed and executed test plans of maintenance and enhancement projects for E-Business application. Used best practices in software testing to verify and validate business requirements against project design. Skilled with all phases of the SDLC. Automate test cases for functional and regression based testing using both Mercury and Compuware testing suites. Mentored and lead junior test engineers on team.
AOL TimeWarnerSoftware QA Engineer
Jan. 2000 - Dec. 2003Responsible for testing of the Windows based Customer Relationship Management (CRM) application for a very large Internet-powered media and communications company. Developed and executed test plans of maintenance and enhancement projects for CRM application that was an "off the shelf" solution. Used best practices of software testing to verify and validate business requirements against project design. Responsible for testing multiple enhancements during each release. Engaged in back end server performance testing. Made recommendations to enhance application for customer. Was responsible for maintenance and configuration 6 test machines and 1 test server.
AOLTechnical Support Supervisor
Jan. 1998 - Dec. 2000Worked in call center operations and managed a group of 25-40 technical support representatives. Motivated, trained, and guided my teams to provide outstanding technical support and customer service. My teams were consistently recognized as being among the top teams in the call center.
US ArmyCaptain, Military Police Corps
Dec. 1994 - Dec. 1998Primary leader and staff officer responsible for providing Military Police support to various units that I was assigned to in the United States and Internationally.
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