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Work Background
AvanadeManager - Modern Workplace Architect and Migration Lead
Sep. 2010 - Feb. 2024Grand Junction, Colorado AreaMr. Foster is an IT Consultant for Avanade. He has acted as a Technical Architect, Project Manager, Team Lead, and Systems Engineer on dozens of projects over the course of a decade for a diverse set of clients in multiple industries including oil and gas, banking, utilities, and transportation. Mr. Foster’s duties on projects varied depending on the role he was assigned. Some of his responsibilities included: Team Building: Interviewing, hiring, onboarding, mentoring, and training of new team members. Project Management: Use Agile and Waterfall style project management skills to deliver client projects on time and on budget. Stakeholder communications including risks, issues, and progress of the project. Technical Architect: Design, analyze, Build, Test, and Deploy technical and process solutions to meet client requirements. Technical Writer: Develop, maintain, review, streamline, update, and publish technical documentation, corporate policies, training materials, and end-user communications as required for the project. Sales Architect: Analyses client requirements to create a project proposal to meet them. As a consultant, Mr. Foster was required to stay up to date on trending technologies and trends including Microsoft 365, Azure, Windows 10/11, Windows Server, mobile devices, and information security threats.
The Kemtah Group, Inc.Data Center Engineer
May. 2008 - Jul. 2009Albuquerque, New Mexico AreaGreg was the after hours support technician, campus support, user administration, and data center support for a national healthcare provider. Greg had many responsibilities including level I, II, III hardware, and software support for end users. Greg also provided end user support for general connectivity issues, including CheckPoint VPN, and RightFAX email fax programs. Greg’s other responsibilities included User Administration; Greg was responsible for creating new users accounts for new employees, modify accounts for employees changing facilities, or jobs, and for disabling accounts for employees no longer with the company. Greg was responsible for backing up terminated employee’s folders, daily, weekly, monthly backups of critical systems, and relocation of backup media off site. Greg also monitored the data center for the router and switch connectivity issues, temperature, and humidity, and ran security patches and upgrades for various software and services. Greg was also responsible for the training of new employees, and continual training for existing employees, Greg also wrote training documentation including help desk and user administration procedures.
Verizon WirelessTechnical Support Engineer
Sep. 2006 - May. 2008Albuquerque, New Mexico AreaGreg worked at Verizon Wireless in the Advanced Data Technical Support Team providing the end user with a wide range of support for high-end phones, PDA’s, Blackberry, and wireless Air Cards for laptops in a high volume fast paced environment. Greg created training to support Air Cards for Mac OS X, and trained team members on advanced troubleshooting skills. Greg was often recognized for having lower than average call times and high customer satisfaction ratings.
SitelTechnical Support Engineer
Sep. 2004 - Sep. 2006Albuquerque, New Mexico AreaGreg worked for PeoplePC, a budget dial-up internet service provider, in a high-volume call center. Greg had many responsibilities including the sale of services to new customers, the creation of new accounts, setup of provider software, and email accounts on the user’s computer, troubleshooting connectivity issues, and account retention. Greg was known for keeping call times below center averages while maintaining high levels of customer service.
RadioShackAssistant Manager
Nov. 2001 - Sep. 2004Albuquerque, New Mexico AreaGreg was a senior sales associate with RadioShack. He was responsible for helping the customers with their purchases including add-ons. Greg was also responsible for opening and closing the store, training of new employees, inventory management, scheduling, and payroll.
Greg was often called to fill in at other stores when short staffed or during inventory. Greg was recognized on many occasions for his sales abilities in the area of cell phones, satellite dishes, extended warranties, and store credit cards.
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