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Work Background
Senior Solutions Architect
CroweSenior Solutions Architect
Mar. 2023 - Nov. 2024Indiana, United StatesAs a Senior Solutions Architect at Crowe, I led a team of analysts and developers in delivering solutions for Risk Management, Salesforce Voice, and Non-Profit organizations. Collaborating with cross-functional teams, we developed and implemented tailored solutions to meet our clients' needs.
Senior Business Solutions Architect
EPAM SystemsSenior Business Solutions Architect
May. 2021 - Mar. 2023• Designed and implemented Salesforce solutions including Sales, Service, Voice, Maps, Territory Management, and Field Service for seamless customer experience. • Collaborated with customers and project teams to develop strategic plans and ensure successful execution. • Utilized a blend of technical and business skills to drive innovation and efficiency in solution development.
Director, Enterprise Applications
Truckstop.comDirector, Enterprise Applications
Feb. 2020 - Jan. 2021Built and managed a team of Analysts and Developers to execute Strategic Projects and provide day-to-day technical support to Salesforce Users
ERP Systems Manager
Truckstop.comERP Systems Manager
Dec. 2018 - Feb. 2020Greater Chicago AreaI manage the team responsible for Salesforce-platform-based systems that enable and provide internal and external Truckstop.com applications.
Senior Manager, Solution Engineering
Talent RoverSenior Manager, Solution Engineering
Sep. 2016 - Sep. 2018Greater Chicago AreaTalent Rover modernizes the staffing and recruitment industry. It was born from frustration with software that overstated features, had piecemeal functionality and were peddled by a myriad of companies with no "on the desk experience.” Talent Rover is a fully mobile, cloud-based solution, that integrates social media while combining a robust applicant tracking system (ATS) with customer relationship management (CRM), human resource & benefits administration (HRIS), online timesheets & expense reports, integrated accounting software and branded communities to engage both clients and candidates. It embraces analytics enabling you to carefully analyze what drives your business and facilitate growth.
Solutions Architect
Vlocity - The Industry Cloud CompanySolutions Architect
Sep. 2015 - Aug. 2016Greater Chicago Area• I provide post-sales technical and functional leadership for key Vlocity accounts. Vlocity is a Salesforce.com partner providing Industry-specific applications for Telecommunications, Insurance, and Public Sector. •As a product expert I, work closely with sales and product teams to develop customer strategies that address business needs. Leveraging my deep expertise in business and implementation best practices along with the technical details of the Vlocity product and Force.com platform, I act as a trusted advisor to ensure customer success, as part of an integrated pre- and post-sales account team. • I am responsible for articulating the Vlocity vision and product strategy, designing and implementing technical project plans , and troubleshooting existing software deployments.
Senior Cloud Success Technologist
Salesforce.comSenior Cloud Success Technologist
Sep. 2010 - Sep. 2015I'm focused on the technical aspects of post-sales implementation, fostering user adoption and helping customers derive the best value from their Salesforce investment.
Customer Success Manager
Salesforce.comCustomer Success Manager
Oct. 2009 - Sep. 2010
Principal Implementation Advisor
OraclePrincipal Implementation Advisor
Mar. 2008 - Apr. 2009Customer Advocate for Siebel CRM On Demand
Program Manager
VendavoProgram Manager
Nov. 2007 - Mar. 2008Full project management and P&L responsibility for implementing Vendavo's B2B Price Management and Optimization Suite. Also responsible for account management of partner-led implementations.
Director of Operations
The Maids Home Services of Northwest IndianaDirector of Operations
Jan. 2006 - Jan. 2007Co-owner of an upscale residential cleaning service franchise.
Manager, Support Account Management
Siebel Systems Inc.Manager, Support Account Management
Jun. 2003 - Feb. 2006Led a team of seasoned account managers handling Technical Support relationships with key accounts.
Technical Account Manager
Siebel Systems Inc.Technical Account Manager
May. 1998 - Jun. 2003Managed a wide range of customers and projects, from 5-person startups to major multinationals.
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