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IT
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Influencer or Blogger
Geos
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United States
Work Background
Prometheus GroupTechnical Support Specialist
Jul. 2023Leeds, England, United KingdomAs a Technical Support Specialist, I excel at providing exceptional technical assistance and resolving complex issues for clients. With a strong background in troubleshooting and problem-solving, I am dedicated to delivering timely and effective solutions while ensuring customer satisfaction. Equipped with in-depth knowledge of various software and hardware systems, I am adept at diagnosing technical problems, providing step-by-step guidance, and escalating issues when necessary. I am skilled in delivering courteous and professional customer service, both remotely and in person, to ensure a seamless user experience. Additionally, I am proficient in documenting solutions and creating knowledge base articles to enhance support efficiency and provide self-help resources. In my role as a Technical Support Specialist, I actively engage with customers and stakeholders throughout project lifecycles to ensure successful completion. By maintaining open lines of communication, I establish a clear understanding of project requirements, objectives, and timelines. I proactively collaborate with customers to gather feedback, address concerns, and provide regular progress updates. Utilizing strong interpersonal and communication skills, I am able to effectively convey technical information to both technical and non-technical stakeholders, bridging the gap between technical requirements and business goals. By fostering strong relationships and building trust, I facilitate collaboration and ensure that projects are completed on time and within scope.
FiservData Specialist
Jan. 2023 - Jun. 2023Leeds, England, United Kingdom
SummizeSoftware Consultant
Jun. 2022 - Oct. 2022Manchester, England, United Kingdom
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