OracleNetSuite Account Manager
Oct. 2017 - Jun. 2019Austin, Texas AreaI partnered with my customers to ensure their ERP, eCommerce, CRM, project management, HCM, and financial requirements are not only being met by NetSuite's platform, but performing at the highest level. I was responsible for the continued adoption of NetSuite’s offerings in those accounts - along with providing information on upcoming product features, training, and other tools for adoption of all NetSuite solutions. Responsibilities: - Perform outbound and inbound communication to NetSuite Customers to sell additional services and solutions.
Internalize and deliver the value proposition clearly and persuasively to a variety of different audiences, including C-Level executives
- Assist customer contacts with challenges and problems converting them into sales opportunities when possible.
- Maintain a working knowledge of the complete capabilities of NetSuite’s services and of NetSuite’s internal operational processes.
- Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager.
- Work to improve overall customer satisfaction in assigned customer accounts.
- Manage complex, challenging and/or largest customers of any AMs on the same team.
- Serve as the first line in the escalation path for customer satisfaction issues.
- Have complete knowledge of NetSuite’s products and services.
- May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities.
- Liaise with Professional Services, SC and Support organizations to resolve issues for customers. ----- Escalate potential issues to manager when needed.