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Work Background
CalixRVP, Customer Success and Support
Nov. 2024Global
CalixDirector, Strategic Support and Success
Jul. 2023 - Nov. 2024
AlteryxSenior Director, Customer Success & Community
Jun. 2022 - May. 2023
VMwareDirector, Customer Success & Business Operations
Oct. 2020 - Jun. 2022Developing and driving a global self-service strategy and holistic operations model; while leading teams in Knowledge Management, Online Communities,Digital Support,
Enablement, and R&R. Creating a seamless self service experience, proactive knowledge management process, reduction in cost of service, and developing our teams through education and strengths based career pathing.
Pivotal Software, Inc.Director, Business Operations
Apr. 2019 - Oct. 2020
Dell EMCDirector, Business Operations & Knowledge Management
Sep. 2015 - Apr. 2019Greater Boston Area
SageCustomer Experience and Operations
Apr. 2013 - Sep. 2015Irvine, CA; Northern Virginia; Portland, Oregon; Atlanta, GA; Richmond, BCChange agent; utilizing data analysis and a comprehensive reputation model to achieve operational excellence.
privatePsychologist - Strategy and Behavior Consultant
Jan. 2005
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