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Work Background
Honda of America Mfg., Inc.Network Operations Engineer
Jan. 2023Marysville, Ohio, United States
Ohio BWC (official)Infrastructure Specialist 2
Oct. 2022Columbus, Ohio, United States
SynchronyNetwork Automation
Apr. 2015 - Apr. 2020Stamford, Connecticut
Rockwell AutomationNetwork Analyst
Jan. 2014 - Jan. 2015Cleveland/Akron, Ohio Area● Primary role was under MPLS conversion project, successfully converted over 30+ sites ● Design and Implementation resource for 24x7x365 large scale network ● Provided tiered support for high-severity and business impacting issues
● Part of a global team designing and building IT infrastructure
● Created Network diagrams and documentation
● Provided production designs for a large Local Area, Wide Area, IP Telephony Network environment
● Technologies worked with included BGP, EIGRP, and MPLS (traffic engineering implementation), (ACLs, VPN, L2VPN, L3VPN, IPSEC, GRE), Wireless technologies (Cisco), DNS / DHCP infrastructure (Infoblox), Netflow.
● Successfully completed ITIL RFC training and took on role of Change Coordinator
KrogerDistributed Networks
Sep. 2012 - Jul. 2013Cincinnati● Monitored the clients Network to insure availability and Mean Time to Repair service levels are maintained ● Provided first level network support for all network related issues. ● Was Technical Subject Matter Expert for client network environments and operations ● Triaged, diagnosis and remediated network problems using existing troubleshooting documents as well as own knowledge of networking equipment and operations. ● Created new resolution procedures to build the knowledge base following the departmental standards with assistance/direction from the technical teams. ● Provided System Change support and/or execute System Changes with the guidance from Network Engineers ● Facilitated critical network issue conference calls ● Performed daily maintenance on Cisco routers and other network equipment including firewalls and switches ● Recognized and appropriately escalated high priority incidents quickly to proper network Level 3 team ● Displayed solid technical proficiency in network support.
Key BankEnterprise Internet Support
Jan. 2012 - Jan. 2013Cleveland/Akron, Ohio Area• Responsible for overall network troubleshooting and support of corporate internal branch and ATM data network.
• Cisco Routing/Switching, Network upgrades and configuration.
• Performs sys log analysis.
• Proactively engaged to identify opportunities and implement enhancements of data network.
• Engage in the implementation and support of critical infrastructure platforms used in the operation of small branch locations through call center, campus and datacenter locations.
• Provide high-level of customer service to the internal client base.
• Communicates highly technical options / solutions to audiences of widely varying skills.
• Assist in network security directives and systems development. • Executes with quality while completing tasks on-time and on-budget.
• Support 24x7x365 operational and project related assignments.
Nationwide InsuranceCisco LAN Provisioning Engineer
Apr. 2011 - Dec. 2011Columbus, Ohio Area● Installed new equipment, oversaw cabling of new connections, applied switch & router configurations, and investigated current connections
● Attended project meetings to provide update status on current activity
● Implemented systems, configured networks and resolved networking problems
● Evaluated requests for new and/or modified voice and/or data networks, software and hardware
● Recommended alternative solutions to reduce costs or improve service
● Followed up with users to ensure that service-level agreements had been achieved and resolved any outstanding issues
● Performed quality acceptance testing and provided training
● Participated in assessing emerging network technologies
CompuComSystems Integration Analyst
Sep. 2010 - May. 2011Dayton, Ohio Area● Lead site installs for all USBank locations in U.S.
● Device for device replacement to include Cisco router/switch, HP/Server 2008, APC UPS, HP Printers (including MICR) and workstations on site by site design basis
● Decommission all replacement devices destroying all information before leaving site on a nightly basis
● Lead team of 3-6 contract resources setting up printers and workstations, backup and restores
Stonecrop TechnologiesMicrowave Backhaul Coordinator - Clearwire
May. 2010 - Aug. 2010Cincinnati, Ohio Area- project manager for Cincinnati market deploying Next generation microwave backhaul 4G networks to over 200+ sites - team lead for initial setup of wharehouse staging and accounting of all equipment - Worked with several logistics, construction, safety and design contractors to ensure accurate and reliable radio backhaul link patching requirements
CompucomNetwork Infrastructure Survey Team - Proctor and Gamble
Jan. 2010 - Apr. 2010Cincinnati, Ohio Area- Traveled to different Client plants/facilities all over the country
- Conducted 1 to 2 site surveys in a given area between Monday and Wednesday - Worked from home Friday and Saturday completing on survey documentation
- Site surveys focused on Cisco Routers/Switches, Wireless Access Points, Fiber Connections
- Identified and documented all cisco network equipment. All information collected in surveys used for planning future WAN/Telecom Network upgrades
Sprint NextelSystems Administrator
Apr. 2009 - Dec. 2009Dayton, Ohio Area- Position was for the support of Telecommunications Relay Call Center
- Provided first level technical support for contact center systems, desktops, applications, and circuits
- Assisted with direct and indirect processes and practices to other Customer Service Agents or vendor technical staff to ensure system integrity and platform stability
- Collected, documented, and reported all technical events and statistics needed to improve systems performance and stability
- Assumed the responsibility for notification and escalation of system problems to the appropriate next level of management
- Assisted technical support groups and vendors in the resolution of problems
- Performed occasional after-hours and on-call support for projects, releases, and scheduled or unscheduled preventative maintenance. This would include sev 1 and 2 outages
- Performed all hardware maintenance, and some software maintenance on all components of the contact center systems, agent desktops, or infrastructure components
- Monitored, supported, and assisted with implementations to ensure standards and best practices are met
Hewlett-PackardCisco Network Infrastructure deployment engineer - Proctor and Gamble
Aug. 2007 - Dec. 2008Cincinnati, Ohio Area- Primary site engineer for 30+ client sites working on Annual Technology Refresh Project
- Anylyzed survey reports to create remediation report recommending replacement router and switches for existing LAN/WAN devices on network with end of life, end of service deadlines
Experience in configuring 3845/2851/1841 routers and L3 switches 6509-E/4507-R and IDF switches 3560, 3750 and 2950.
Experience in configuring and Troubleshooting EIGRP, BGP, Site to Site VPN, GRE over IPSEC, HSRP
General ElectricGlobal Infrastructure Support Team - GenPact
Jan. 2007 - Dec. 2007Cincinnati, Ohio Area- Environment was major Data Center with over 2500 servers, routers and switches - Installation and maintenance of switch, routers and firewalls
Fiber and Copper Cabling installation support and Maintenance - Media Management support and Maintenance - Queue. Change and Incident management - Worked closely with Network Engineers, System Administrators and Customer in configuration and troubleshooting of major outages, changes and general incidents
Air Ride IncNetwork Administrator
Jun. 2006 - Jun. 2007Toledo, Ohio Area- Responsible for all aspects of the entire I.T. department for mid-sized transportation company consisting of Cisco LAN/WAN, Microsoft Active Directory, SQL server, Novell GroupWise and Sage accounting server
- Implemented Help Desk and Network Monitoring software where none existed previously
- Implemented I.T. best practices and procedures of handling helpdesk issues with SLA's and software/hardware refresh and upgrades
- worked with vendors to implement and maintain existing PBX phone systems
Magruder HospitalI.T. Specialist
May. 2005 - May. 2006Toledo, Ohio Area- I.T. specialist supporting all Hardware, Software and Client end users issues within healthcare environment
- Implementing Help Desk trouble ticket software system where none existed prior
- Developed and implemented best I.T. practices and procedures based on SLA and End of Life, End of Service requirements
- Participated on team that migrated entire Hospital from Windows NT network to Microsoft Active Directory
- Designed and implemented all Groups, Department, Containers, Accounts and Policies
- worked with client technical vendors to implement, maintain and upgrade healthcare specific applications and server software (dictation, medical records, pharmacy, cafeteria and lab)
Area Financial ServicesNetwork/Unix Administrator/Helpdesk
Jan. 2001 - Dec. 2002Toledo, Ohio Area- responsible for the general network administration of a mixed Windows NT 4.0/Windows 2000/HPUX environment, file and directory design and maintenance, enterprise applications implementation and maintenance, network security administration, network monitoring, network backup and disaster recovery and 2nd level desktop support. - Worked with Unix operating system (11.d) on a daily basis Daily administration task to include account creation, disk maintenance utilities, backup operation commands and reading/analyzing log files to assist in troubleshooting - Projects successfully implemented include the implementation of a sql database that afforded trouble ticket history tracking and asset tracking capabilities - Technologies supported on the LAN and WAN included NT4.0, HPUX, Windows 2000, Windows 9X/2000 pro, Pix Firewall/VPN, Exchange, SQL Server, IIS, PC Anywhere, ETRust Enterprise AntiVirus, Veritas Backup Exec, APC UPS.
National City BanksSr. Programmer Analyst
Jan. 2000 - Dec. 2001Columbus, Ohio Area- Provided post-sales cash management software consulting and technical support to high profile international accounts such as IMG, UPMC and NCAA in stand-alone and LAN workstations environments. - Member of a small team responsible for professional level account management, B2B service support and new product/service support to existing small and large business entities.
- Personally responsible for post sales technical support of client level cash management software/applications technical issues installed on client’s workstation. - Technologies supported included Microsoft 9.x, 2000, NT workstation, Anti-Virus, RAS and custom cash management software.
- Responsible for over 50 major corporate accounts that used custom software to transfer their payroll accounts via their corporate cash account held with National City.
St Vincent Mercy medical centerNetwork Technician
Jan. 1999 - Dec. 2000Toledo, Ohio Area- Responsible for onsite timely resolution of 2nd level server and client workstation support on a large LAN / WAN network consisting of over 1000 nodes. - worked with team of network technicians that maintained 24/7 mission critical end user support in a high pressure environment. - Network troubleshooting/problem resolution included individual client network connectivity, mainframe access, email access and custom applications support. - Worked with network administrators in resolutions of router/switching issues. - Network Infrastructure equipment supported on the network included cisco routers/switches. - Technologies supported on the network included Netware client, Lotus Notes, IBM 3270 mainframe, Ghost imaging/recovery and Norton anti-virus - Additional duties included PC hardware setup and configuration
Sky BankNetwork Admin / Helpdesk
Jan. 1998 - Dec. 1999Toledo, Ohio AreaResponsible for general network administration and helpdesk services supporting well over 1,000 users in a Novell Active Directory environment with over 50 Microsoft NT servers. Member of support team that maintained 24/7 continuous network connectivity for over 50 ATM’s and branch banking locations. Network consisted of Frame/Relay and ISDN connections using cisco routers/switches connected through dsu/csu boxes. Worked with onsite technicians to resolve all network connectivity issues Additional duties included non IT/Network user support for end user banking/financing issues
Wendy's InternationalHelpdesk
Jan. 1996 - Dec. 1997Columbus, Ohio Area- basic helpdesk services to individual restaurant locations supporting all POS, Server and wireless communications. - maintained daily network connectivity from restaurant location to IBM AS/400 mainframe. - Utilized Helpdesk trouble ticket software to log / follow up on all connectivity, POS and wireless communications. - Worked closely with managers and 3rd party vendor technicians.
- Escalated all unresolved trouble tickets to applications support team - Additional duties included generating reports using IBM 3270 in a Unix environment to gain mainframe access and distributing through IT department
U.S. MarinesData Communications
Dec. 1992 - Oct. 1996Jacksonville, North Carolina Area- Installation, diagnosis, repair, adjustment, modification, and calibration of electronic equipment and systems used by Marine Corps ground forces. - equipment and systems include various types of communications hardware, data terminals, cryptographic devices, ground radar, nuclear, biological and chemical detection electronics, unmanned aerial vehicle electronics, and a wide range of test equipment and calibration devices.
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