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Work Background
InfraTech Systems LimitedSolutions Architect
Oct. 2024Leeds, England, United Kingdom
NetcompanyManaging Architect
Jan. 2021 - Jun. 2024Leeds, England, United Kingdom
NetcompanySenior Architect
Feb. 2019 - Jan. 2021
DFG Technology LtdDirector and Technical Consultant
Oct. 2015 - Aug. 2019Manchester, United KingdomDFG Technology Ltd is a UK Manchester based company that provides your business with quality technology services and support DFG Technology Services:
Cloud computing, hosting and websites
Data and Systems Backup
Hardware and Software
Security and system monitoring
Network, internet and WIFI connectivity
SistenaDirector and Technical Consultant
May. 2008 - Oct. 2015CongletonSistena is a UK based company which is committed to providing high quality IT services, resource and technology with a focus on quality and customer care.
IBM Global ServicesTechnical Lead & Team Leader
Jan. 2001 - May. 2008Implementation and support of helpdesks onto the shared network that currently has 800+ workstations and 80+ servers which is split across five main IBM sites, but also includes connectivity to IBM sites throughout Europe and the World, with dedicated links to customers. This includes boarding new customers to IBM and making sure all of the security standards are met, sometimes with a large amount of complex software. Some of these services are 24x7 and I am on call one week in every three, with flexible working hours being essential for the smooth running of the team in such an environment. Also required to lead a team of eight to make sure the SLA’s are met, and to ensure the smooth running of the team. As part of this I am required to give feedback on all of the teams progress, and used as an escalation point as required. Monthly feedback to service management is required to report of the teams progress and to discuss any problems that may have been identified.
IBM Global ServicesTechnical Support/Projects Specialist
Aug. 1999 - Jan. 2001The set-up of any helpdesk within the call centre supporting a wide range of computer systems that included 100+ servers and 800+ users.
IBM Global ServicesSenior Technical Support for DKB, Exel and Lloyds/TSB Helpdesks
Jul. 1997 - Aug. 1999The set-up and support for the particular helpdesk I was assigned to. Responsible for the set up of the servers and workstations that the analysts on the helpdesks use and the day-to-day running, maintenance, administration and backup of these systems. Also to provide technical advice for the analysts.
Sony Computer Entertainment EuropeTechnical Support
Sep. 1995 - Jul. 1997On-site technical support and remote telephone support.
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