Nidhin Mootheril

Customer Process Manager

CopywritingData EntryCustomer ServiceAssistantConsultingAssociate

Nidhin Mootheril is an accomplished Customer Process Manager with over a decade of experience in streamlining operations and enhancing client satisfaction. At SgT Group, he has successfully led cross-functional teams to implement innovative process improvements that have increased efficiency by 30% and reduced customer response times by 40%. Nidhin's strategic vision and commitment to excellence have earned him recognition as a thought leader in customer service optimization. He holds a Master’s degree in Engineering Project Management from Coventry University and is passionate about leveraging technology to deliver exceptional customer experiences.

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Work Background

Customer Process Manager

SgT GroupCustomer Process Manager

Jan. 2022 - May. 2023India

Customer Process Supervisor

SgT GroupCustomer Process Supervisor

Jul. 2018 - May. 2022Shenzhen, Guangdong, China

Customer Process Coordinator

SgT GroupCustomer Process Coordinator

Apr. 2014 - Jul. 2018Shenzhen, Guangdong, China

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