Nidhin Mootheril is an accomplished Customer Process Manager with over a decade of experience in streamlining operations and enhancing client satisfaction. At SgT Group, he has successfully led cross-functional teams to implement innovative process improvements that have increased efficiency by 30% and reduced customer response times by 40%. Nidhin's strategic vision and commitment to excellence have earned him recognition as a thought leader in customer service optimization. He holds a Master’s degree in Engineering Project Management from Coventry University and is passionate about leveraging technology to deliver exceptional customer experiences.More...