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Work Background
Dana IncorporatedSr. UX/UI Designer
Oct. 2021 - Apr. 2024Novi, Michigan, United StatesCreated and Implemented a design process for the development of data-intensive software applications (user journey maps, storyboards, wireframes, prototypes, etc.). Partnered with other members of a cross-functional team to identify data sources and interpret information. Designed software application UIs following industry standards and corporate branding guidelines.
Ford Motor CompanyData Engineer
May. 2021 - Aug. 2021Dearborn, Michigan, United States
Internet2User Experience Architect
Mar. 2013 - Mar. 2021Ann Arbor, Michigan, United StatesReported to the director, Digital Experience; successfully developed the User Experience (UX) strategy for delivering consistent, usable experiences across digital properties (web + Mobile App) that drove Internet2 company priorities. Acted as a technical lead for the web team to get technical information onto the website allowing for a single point to manage all data, minimizing duplication. Distilled qualitative and quantitative user research (interviews, personas, workflows, etc.) into simple and functional information architecture, taxonomy, workflows, and site navigation. Communicated UX direction to a cross-functional audience of graphic designers, front-end developers, and back-end engineers. Leveraged web analytics packages, usability studies/research, and modern UX best practices to identify opportunities; make data-driven recommendations; and produce innovative, industry-leading, and future-focused experiences that help meet business goals.
University of MichiganWeb Developer
Sep. 2012 - Mar. 2013Ann Arbor, MIWorked with the Director of Communications to redesign the website for the center. Completed a content inventory of the existing site. Assisted other staff members in the selection of the WordPress content management system. Developed a migration plan for moving appropriate content from old site to new site.
The Understanding Group, LLCInformation Architect
May. 2012 - Sep. 2012Ann Arbor, Michigan, United StatesWorked on a contract to provide a content inventory for an international member organization’s website and product catalog.
University of Michigan/University LibraryContent and Access Librarian
Jan. 2010 - Mar. 2012Ann Arbor, Michigan, United StatesAdministered the websites for multiple units in the university library. Designed and developed applications and processes to digitize and serve rare library materials via the library website. Assisted faculty and students with their research while staffing the reference desk. Developed a process to oversee the move of the major library to the clerk library with maps and government documents.
University of Michigan/University LibraryWeb Content Manager
Apr. 2007 - Dec. 2009Ann Arbor, Michigan, United StatesProvided leadership in the development of the library's web presence, including content development, design, and evaluation. Designed the content strategy to merge 21 distinct library websites into a single enterprise site and communicated the strategy to the content owners to lead them through the content assessment process. Created and implemented training for the library's Drupal content management system. Established uniform information architecture encompassing the main library site and all subsites. Developed and implemented a user experience assessment program for the new web presence.
Johns Hopkins University/Sheridan LibrariesWeb Development Coordinator
Jul. 2001 - Mar. 2007Baltimore, Maryland, United StatesProvided administrative oversight of and leadership in the development of the library website and web-based services. Maintained the library's home page as well as provided technical advice on web-related and accessibility standards and conventions. Implemented and administered the library content management system to coordinate decentralized web content creation. Developed and implemented a comprehensive training program to instruct library staff in the use of the Moveable Type content management system. Participated in the design of and took primary responsibility for the implementation of web-based services as well as participated in the development of a database backend to the website.
HealthCite, Inc.Director of Quality Assurance
Nov. 2000 - Jul. 2001Baltimore, Maryland, United StatesLed a team in the creation and implementation of a Quality Assurance plan. Supervised three Quality Assurance team members in the review of website appearance and wording for usability, consistency, accuracy, and functionality. Created and implemented a quality assurance feedback structure for website enhancements and revisions. Coordinated revisions and additions to the website. Maintained the integrity of the information architecture of the website. Developed content material for web pages and help documentation.
American Federation of Government Employees, AFL-CIOWebsite Administrator
May. 1997 - Nov. 2000Washington, District of Columbia, United StatesMaintained and developed the organization's website. Provided internet training to members and workers in the National Office (Washington, DC) and members across the country. Created internet training manuals. Participated on an ad hoc committee for the internet activities of the affiliates of the AFL-CIO.
Tulane UniversityElectronic Resources Librarian
May. 1996 - May. 1997New Orleans, Louisiana, United StatesWorked as part of the Reference Department. Coordinated the searching of online databases. Assisted in the maintenance of the library's website. Oversaw the use of the library's networked databases and the use of other electronic resources. Instructed faculty, staff, and students on how to search for information on the internet and the library's online catalog.
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