Internet2User Experience Architect
Mar. 2013 - Feb. 2021Ann Arbor, Michigan, United StatesReported to the director, Digital Experience; successfully developed the User Experience (UX) strategy for delivering consistent, usable experiences across digital properties (web + Mobile App) that drove Internet2 company priorities. Acted as a technical lead for the web team to get technical information onto the website allowing for a single point to manage all data, minimizing duplication. Distilled qualitative and quantitative user research (interviews, personas, workflows, etc.) into simple and functional information architecture, taxonomy, workflows, and site navigation. Communicated UX direction to a cross-functional audience of graphic designers, front-end developers, and back-end engineers. Leveraged web analytics packages, usability studies/research, and modern UX best practices to identify opportunities; make data-driven recommendations; and produce innovative, industry-leading, and future-focused experiences that help meet business goals.