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Work Background
ThestudioHead of Operations
Jul. 2024United States
ItsPoyntOperations and Product Strategy Lead
Jul. 2023 - Jul. 2024Accra, Greater Accra Region, GhanaReengineered internal workflows that improved product launch speed by 60%, directly boosting revenue realization timelines. Aligned support and product operations to reduce customer churn by 15% and improve contract renewal rates. Automated 80% of customer support tracking and reporting, leading to improved team productivity and data insights.
ZuberiOperations Strategy Lead
Jul. 2021 - Nov. 2023GhanaLed cross-departmental operations strategy, enabling a 27% boost in active users through more efficient onboarding and service flows. Reduced weekly operations review time by 50% by building analytics dashboards to support business decisions. Improved delivery timelines and reduced bottlenecks, increasing service reliability and retention rates.
Agrisolve Ghana LimitedOperations Management Consultant
Jul. 2019 - Jul. 2021GhanaDesigned and led deployment of GreenConnect (990#), an agri-ops platform linking 10,000+ farmers to real-time demand data. Managed an $800,000 field program that provided capital and operational support to over 5,000 farmers. Coordinated logistics and outreach operations across 12 regions, ensuring 98% program delivery success rate.
TRANSSION HOLDINGSOperations & Go-To Market Lead
Jul. 2018 - Jun. 2021GhanaManaged operational rollout of digital campaigns and retail activations across Ghana, scaling product visibility and adoption. Introduced feedback loops and resource allocation dashboards that cut campaign costs by 25%. Oversaw the execution of loyalty and referral programs that streamlined acquisition processes and reduced CAC.
Databank GroupOperations and Marketing Officer
Jul. 2018 - Jul. 2019GhanaStreamlined digital operations for the launch of Databank's mobile platform, accelerating adoption to 20,000+ users. Reduced manual processes in reporting and campaign execution by integrating automated workflows.
40analytics
THE/STUDIO
United States
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