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Work Background
ProsciTraining Success Specialist
Oct. 2021
DXC TechnologyProduction Environment Service Manager
Sep. 2013 - Sep. 2022Montreal, Quebec, CanadaCombined role of Incident, Problem, Change and Service management under contract to the FCA Group that transitioned then to Stellantis
DXC TechnologyMajor Incident Manager
Oct. 2012 - Sep. 2013Montreal, Quebec, CanadaHandling major incidents as they occur for over 80 different clients with different outage procedures.
DXC TechnologyService Desk Team Lead / SME / Training Lead
Jan. 2008 - Oct. 2012Montreal, Quebec, CanadaHelped stand up service desks in Montreal, Dallas, Sao Paulo, Prague, Kuala Lumpur and Tianjin for the Eaton client. Led the Montreal team initially and then took over leading the global team, Training was sometimes done remotely - Sao Paulo and Prague - or in person - Kuala Lumpur and Tianjin. Eventually the entire english speaking support was transferred to Kuala Lumpur - in 2012 I was sent to KL to transfer the account over.
DXC TechnologySubject Matter Expert
Nov. 2006 - Jan. 2008Montreal, Quebec, CanadaSent to England to close out several small accounts and bring them to the Montreal office.
DXC TechnologyService Desk Analyst
Nov. 2004 - Nov. 2006Montreal, Quebec, CanadaSecurity cleared for service for a major re-insurance company
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