CignaSenior Specialist, Technical Application Support | 2022 – Present
Mar. 2022 - Jul. 2024Wilmington, Delaware, United StatesSQL | SSIS | Oracle | .Net | Web API | Unix
– Maintaining ID card data for international insurance members, while creating, reviewing, and performing DBA requests ranging from Unix commands to complex DML statements (SQL, Oracle).
– Supporting applications for billing management, online enrollment, and international markets (CignaLinks).
– Analyzing data issues flowing from front end systems to Oracle, SQL, and data extracts, while providing 24/7 on call support for job failures (Shell Scripts, SSIS).
– Interviewing new hires and helping with onboarding and training.
– Deploying code changes in Test, Stage, and Production, as well as identifying code issues via root cause analysis and creating enhancement requests for the development team.
– Responding to and assigning ServiceNow incidents in a timely manner, while creating technical documentation so future tickets can be quickly resolved.
– Facilitating communication between business and technical teams to find solutions.