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Work Background
GE AerospaceDatabase Application Support Analyst
Jul. 2024Cincinnati, Ohio, United States
CignaSenior Specialist, Technical Application Support | 2022 – Present
Mar. 2022 - Jul. 2024Wilmington, Delaware, United StatesSQL | SSIS | Oracle | .Net | Web API | Unix
– Maintaining ID card data for international insurance members, while creating, reviewing, and performing DBA requests ranging from Unix commands to complex DML statements (SQL, Oracle).
– Supporting applications for billing management, online enrollment, and international markets (CignaLinks).
– Analyzing data issues flowing from front end systems to Oracle, SQL, and data extracts, while providing 24/7 on call support for job failures (Shell Scripts, SSIS).
– Interviewing new hires and helping with onboarding and training.
– Deploying code changes in Test, Stage, and Production, as well as identifying code issues via root cause analysis and creating enhancement requests for the development team.
– Responding to and assigning ServiceNow incidents in a timely manner, while creating technical documentation so future tickets can be quickly resolved.
– Facilitating communication between business and technical teams to find solutions.
InfosysTechnology Analyst – PwC Project | 2020 – 2022
Jan. 2020 - Mar. 2022Tampa, Florida, United StatesSQL | C# | Azure DevOps | CyberArk | SSIS | Power BI
– Monitored SSIS jobs and troubleshot job failures by debugging packages and scripts.
– Performed sanity testing after sprint deployments and located data issues by writing complex queries.
– Responded to ServiceNow incidents and tasks, managing access requests and configurations for data stewards.
– Communicated with developers from other applications on a regular basis to produce solutions, while working in a cloud environment using jump host and CyberArk.
– Completed crucial tasks using Visual Studio Team Services Automation.
– Worked with TechOps to identify deadlocks and execute stored procedures, analyzing data to determine root cause of application issues.
– Created documentation as a point of reference for team members while performing standard operating procedures.
– Debugging, Testing, Configuration Management, Cross-team Collaboration, Automation
InfosysTechnology Analyst – Verizon Project | 2018 – 2020
Oct. 2018 - Jan. 2020Dallas, Texas, United States– Developed C# code for a complex telecom application, including legacy systems and microservices, debugging code using session information from the call center.
– Provided support and development on various workflows, such as Preordering, Ordering, and Checkout.
– Participated daily in standup meetings, communications with the business team, and updating user stories.
– Managed cloud servers using Amazon Web Services.
– Strategic Communications, Project Development, Risk Management, Workflow Management, Coding Experience
RevatureJunior Developer | 2018
Jun. 2018 - Oct. 2018Reston, Virginia– Acquired development experience and training in the following technologies: C#, HTML, CSS, JavaScript, TypeScript, Angular, ASP.Net MVC, SQL.
– Worked on the company housing application.
– Wrote technical documentation for future developers.
Better Business BureauBusiness Relations Representative
Mar. 2018 - Jun. 2018Cincinnati, Ohio
DEFENDERSInside Sales
Oct. 2016 - Mar. 2018Newport, KentuckySelling ADT security systems to residences and businesses.
Evergreen English Education CenterEnglish Teacher
Mar. 2015 - Mar. 2016Seongnam, Gyeonggi-do, KoreaTaught English courses to middle school students.
Imbus Enterprises LPProperty Manager
Aug. 2014 - Mar. 2015Cincinnati, OHManaged tenant accounts for the storage facility
ConvergysData Collector
Jan. 2013 - Dec. 2013Customer service, outgoing calls, updating information, customer interviewing
The Music ShoppeSales Associate
Sep. 2011 - Mar. 2015
The Home DepotSales Associate
May. 2006 - Aug. 2011Inventory management, customer service, sales, product maintenance, freight management, fork lift operation, cashier.
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