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Work Background
Database Application Support Analyst
GE AerospaceDatabase Application Support Analyst
Jul. 2024Cincinnati, Ohio, United States
Senior Specialist, Technical Application Support | 2022 – Present
CignaSenior Specialist, Technical Application Support | 2022 – Present
Mar. 2022 - Jul. 2024Wilmington, Delaware, United StatesSQL | SSIS | Oracle | .Net | Web API | Unix – Maintaining ID card data for international insurance members, while creating, reviewing, and performing DBA requests ranging from Unix commands to complex DML statements (SQL, Oracle). – Supporting applications for billing management, online enrollment, and international markets (CignaLinks). – Analyzing data issues flowing from front end systems to Oracle, SQL, and data extracts, while providing 24/7 on call support for job failures (Shell Scripts, SSIS). – Interviewing new hires and helping with onboarding and training. – Deploying code changes in Test, Stage, and Production, as well as identifying code issues via root cause analysis and creating enhancement requests for the development team. – Responding to and assigning ServiceNow incidents in a timely manner, while creating technical documentation so future tickets can be quickly resolved. – Facilitating communication between business and technical teams to find solutions.
Technology Analyst – PwC Project | 2020 – 2022
InfosysTechnology Analyst – PwC Project | 2020 – 2022
Jan. 2020 - Mar. 2022Tampa, Florida, United StatesSQL | C# | Azure DevOps | CyberArk | SSIS | Power BI – Monitored SSIS jobs and troubleshot job failures by debugging packages and scripts. – Performed sanity testing after sprint deployments and located data issues by writing complex queries. – Responded to ServiceNow incidents and tasks, managing access requests and configurations for data stewards. – Communicated with developers from other applications on a regular basis to produce solutions, while working in a cloud environment using jump host and CyberArk. – Completed crucial tasks using Visual Studio Team Services Automation. – Worked with TechOps to identify deadlocks and execute stored procedures, analyzing data to determine root cause of application issues. – Created documentation as a point of reference for team members while performing standard operating procedures. – Debugging, Testing, Configuration Management, Cross-team Collaboration, Automation
Technology Analyst – Verizon Project | 2018 – 2020
InfosysTechnology Analyst – Verizon Project | 2018 – 2020
Oct. 2018 - Jan. 2020Dallas, Texas, United States– Developed C# code for a complex telecom application, including legacy systems and microservices, debugging code using session information from the call center. – Provided support and development on various workflows, such as Preordering, Ordering, and Checkout. – Participated daily in standup meetings, communications with the business team, and updating user stories. – Managed cloud servers using Amazon Web Services. – Strategic Communications, Project Development, Risk Management, Workflow Management, Coding Experience
Junior Developer | 2018
RevatureJunior Developer | 2018
Jun. 2018 - Oct. 2018Reston, Virginia– Acquired development experience and training in the following technologies: C#, HTML, CSS, JavaScript, TypeScript, Angular, ASP.Net MVC, SQL. – Worked on the company housing application. – Wrote technical documentation for future developers.
Business Relations Representative
Better Business BureauBusiness Relations Representative
Mar. 2018 - Jun. 2018Cincinnati, Ohio
Inside Sales
DEFENDERSInside Sales
Oct. 2016 - Mar. 2018Newport, KentuckySelling ADT security systems to residences and businesses.
English Teacher
Evergreen English Education CenterEnglish Teacher
Mar. 2015 - Mar. 2016Seongnam, Gyeonggi-do, KoreaTaught English courses to middle school students.
Property Manager
Imbus Enterprises LPProperty Manager
Aug. 2014 - Feb. 2015Cincinnati, OHManaged tenant accounts for the storage facility
Data Collector
ConvergysData Collector
Jan. 2013 - Dec. 2013Customer service, outgoing calls, updating information, customer interviewing
Sales Associate
The Music ShoppeSales Associate
Sep. 2011 - Feb. 2015
Sales Associate
The Home DepotSales Associate
May. 2006 - Aug. 2011Inventory management, customer service, sales, product maintenance, freight management, fork lift operation, cashier.
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