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Work Background
Senior Product Support Manager
OracleSenior Product Support Manager
Aug. 2016Bucharest, RomaniaManagement of the individual contributors Establishing group and individual objectives Permanently coaching and mentoring team members in order to deliver high quality results Interviewing candidates and hiring the best people for the openings Management of the operational aspects of the department Providing activity reports and statistics to the management team Risk management for operational and project aspects Project Management for the department: • Creating and executing project work plans and revising/updating as appropriate to meet changing needs and requirements • Identifying resources needed and assigning individual responsibilities • Managing operational aspects of the project • Reviewing the deliverables prepared by team members before passing them to the client • Preparing the reviews and the quality assurance procedures • Minimizing the project exposure to risk • Creating complete and updated project documents and storing them in an appropriate manner • Facilitating the team and clients meetings • Hosting regular status meetings with the project team • Delivering engaging, informative, organized presentations to the stakeholders Ensuring that SLA is meet Continuously improving the relationships with the customers Ensuring operational documents, working procedures and processes are complete, updated and stored appropriately Providing correct and timely delivered internal and external reports Providing RCAs when needed Support Sales process Handling difficult customer escalations
Senior Technical Support Engineer - EMEA Installation and Configuration Management Team
OracleSenior Technical Support Engineer - EMEA Installation and Configuration Management Team
Aug. 2015 - Aug. 2016Bucharest, RomaniaEvaluate system performance, adjusting values for apps and database parameters Provide support of incoming customer requests, including extensive troubleshooting tasks for EBS ICM product Manage and coordinate resolution of critical escalations Collaborate with customers and configuration management team to provide maintenance window approval and scheduling, coordinating support with customer and other EBS teams Participate in product design reviews and defining the roadmap of future releases Translating customer needs in IT solutions (functional designs) Supporting clients to plan,design and implement EBS Ensuring operational documents, working procedures and processes are followed appropriately by the customers Act as a Cluster Technical Coordinator for EMEA Advance Technology Group team Identified potential bugs in the product and interacted with development team in a pro/re-active way to correct them Provided online and offline technical support (install, setup, configuration, bugs, etc) to customers Active participant to Oracle forums to provide solutions/answers to related technical questions Acting as mentor for new members of EMEA team
Service Delivery Manager
Farmexpert DCI SRLService Delivery Manager
Nov. 2014 - Aug. 2015Bucharest, RomaniaProviding Leadership and Vision for the infrastructure and technical support team Permanently coaching and mentoring team members in order to deliver high quality results Interviewing candidates and hiring the best people for the openings Managing the operational aspects of the department Managing talent and coaching Establishing group and individual objectives Building & Optimizing processes Providing activity reports and statistics to management Reviewing the deliverables prepared by the department before passing to management Risk management for operational and project aspects Creating and managing department budget Translating business needs in IT solutions (functional designs) and ensuring that the proposed IT solutions fit within Business Project Management for the department: • Creating and executing project work plans and revising/updating as appropriate to meet changing needs and requirements • Identifying resources needed and assigning individual responsibilities • Managing operational aspects of the project • Reviewing the deliverables prepared by team members before passing them to the client • Preparing the reviews and the quality assurance procedures • Minimizing the project exposure to risk • Creating complete and updated project documents and storing them in an appropriate manner • Facilitating the team and clients meetings • Hosting regular status meetings with the project team • Delivering engaging, informative, organized presentations to the stakeholders Continuously improving the relationships with the partners Ensuring operational documents, working procedures and processes are complete, updated and stored appropriately Providing correct and timely delivered internal and external reports.
Director IT
Uniqa Life InsuranceDirector IT
Jan. 2010 - Dec. 2014Bucharest, RomaniaManagement of the individual contributors and of their team leaders and managers Establishing group and individual objectives Permanently coaching and mentoring team members in order to deliver high quality results Interviewing candidates and hiring the best people for the openings Management of the operational aspects of the department Providing activity reports and statistics to the board members Reviewing the deliverables prepared by the department before passing to management Risk management for operational and project aspects Creating and managing department budget Translating business needs in IT solutions (functional designs) and ensuring that the proposed IT solutions fit within Business Project Management for the department: •Creating and executing project work plans and revising/updating as appropriate to meet changing needs and requirements •Identifying resources needed and assigning individual responsibilities •Managing operational aspects of the project •Reviewing the deliverables prepared by team members before passing them to the client •Preparing the reviews and the quality assurance procedures •Minimizing the project exposure to risk •Creating complete and updated project documents and storing them in an appropriate manner •Facilitating the team and clients meetings •Hosting regular status meetings with the project team •Delivering engaging, informative, organized presentations to the stakeholders Ensuring the correct functionality of : VPN, Telephony, Servers Analyzing the offers regarding computers, monitors, peripherals, networking, consumables and create the necessary documents for the acquisition process Handling contracts and negotiations with various providers Continuously improving the relationships with the partners
Network Infrastructure Manager
UNIQANetwork Infrastructure Manager
Sep. 2007 - Feb. 2010Bucharest, RomaniaControlling the Secure Network Access Supervising the Development of the Structured Network Data Ensuring the correct functionality of : VPN, Telephony, Servers Analyzing the offers regarding computers, monitors, peripherals, networking, consumables and creating the necessary documents for the acquisition process Handling contracts and negotiations with various providers Continuously improving the relationships with the partners Participating in various projects and initiatives related to IT department Designing networks for new offices Permanently coaching and mentoring team members in order to deliver high quality results
System Support Engineer
TelemobilSystem Support Engineer
Mar. 2004 - Sep. 2007Bucharest, RomaniaPerforming complex configuration changes on network devices and network applications Troubleshooting network issues with LAN and WAN connections Proactively monitoring network health and security Providing backup support Maintaining network printers Responding to service outage and other IT related issues Performing workstations installations Solving workstations related issues Helpdesk and first line support for internal customers
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