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Work Background
LE BHV MARAISDepartment Sales Manager
Sep. 2016 - Sep. 2018Dubai Emirate, United Arab Emirates- Developing and implementing sales strategies to achieve departmental sales goals and targets.
- Leading and managing a team of sales representatives, providing guidance, coaching, and motivation to ensure they meet their targets.
- Tracking and analyzing sales metrics to assess the department’s performance and identifying areas for improvement.
- Managing the department’s sales budget, including expenses, forecasts, and revenue projections.
- Building and maintaining strong relationships with key customers and clients, addressing their needs, and ensuring satisfaction.
- Staying updated on the products or services offered by the department and ensuring that the sales team has comprehensive product knowledge.
- Conducting market research to identify trends, competition, and opportunities for growth.
- Providing training and development opportunities for sales staff to enhance their skills and product knowledge.
- Preparing regular reports on sales performance, forecasting, and market trends for senior management.
- Setting clear sales targets and goals for the department and individuals, and monitoring progress towards achieving them.
- Collaborating with other departments such as marketing, product development, and customer service to ensure alignment and support for sales initiatives.
- Ensuring that the department operates within legal and regulatory guidelines, including pricing, contracts, and sales practices.
- Addressing any issues or challenges that may arise within the department or in customer relations.
- Utilizing sales tools, CRM systems, and technology to streamline processes and improve efficiency.
Honari GroupBusiness Development Manager
Sep. 2015 - Jul. 2016Dubai- Conducting market research to identify trends, opportunities, and potential target markets.
- Developing and implementing strategic plans to expand the company's business and increase revenue.
- Building and maintaining relationships with clients, partners, and stakeholders to foster business growth.
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- Gathering and analyzing customer feedback to improve products or services and enhance the customer experience.
- Identifying and fostering partnerships and collaborations that can contribute to business growth.
Al Tayer GroupStore Manager
Jan. 2013 - Jul. 2015Dubai- Overseeing the day-to-day operations of the store, including opening and closing procedures, maintaining cleanliness, and ensuring the store is well-organized.
- Recruiting, training, scheduling, and supervising store staff, including sales associates, cashiers, and stock clerks.
- Ensuring that customers receive excellent service by addressing inquiries, resolving complaints, and maintaining a customer-friendly atmosphere.
- Monitoring and managing inventory levels, conducting regular stock checks, and ordering new merchandise as needed to meet customer demand.
- Planning and executing attractive merchandise displays and layouts to optimize sales and enhance the shopping experience.
- Setting and achieving sales targets and goals for the store and motivating the team to meet or exceed them.
- Implementing loss prevention measures, such as security systems and employee training, to minimize theft and ensure the safety of staff and customers.
- Managing the store’s budget, including expenses, payroll, and revenue, and working to maximize profitability.
- Establishing and maintaining relationships with suppliers and negotiating favorable terms for merchandise purchasing.
- Ensuring that the store’s visual presentation, including window displays and in-store signage, aligns with brand standards.
- Collaborating with marketing teams to execute sales promotions, advertising campaigns, and events to attract and retain customers.
- Providing regular reports on sales performance, inventory levels, and other key metrics to senior management.
- Developing and mentoring employees to improve their skills, performance, and job satisfaction.
Al Tayer GroupMake up artist
Apr. 2012 - Dec. 2012Bloomingdales, Dubai- Applying makeup to clients for various purposes, such as weddings, special events, photoshoots, or film productions.
- Discussing clients' preferences, skin type, and desired looks to determine the best makeup application.
- Staying up-to-date with makeup products and trends, and selecting suitable products for each client.
- Understanding color theory to create harmonious and complementary makeup looks.
- Managing appointments and working efficiently to meet clients' schedules.
- Building a portfolio showcasing your work to attract new clients and opportunities.
- Staying current with makeup trends and techniques through workshops, courses, and self-improvement.
- Handling unexpected issues, such as skin allergies or last-minute changes to the makeup design.
- Maintaining a professional demeanor, punctuality, and ethical conduct.
- Promoting your services through social media, networking, and word-of-mouth to grow your client base.
Al Tayer GroupSales Consultant
Mar. 2010 - Mar. 2012Harvey Nichols, Dubai- Building and maintaining relationships with clients to understand their needs and preferences.
- Becoming an expert on the products or services offered by the company and being able to explain their features and benefits to clients.
- Providing excellent customer service before, during, and after the sale to ensure client satisfaction.
-Keeping up-to-date with industry trends, competitors, and market conditions to make informed sales decisions.
- Effectively communicating with clients, colleagues, and management to coordinate sales efforts.
- Staying updated on products updates and participating in training programs provided by the company.
American University of Cenral AsiaEnglish Teacher
Aug. 2009 - Mar. 2010Bishkek, Kyrgyzstan- Preparing high school students to enter American University in Central Asia by giving TOEFL courses.
- Supervised others in the maintenance and enforcement of university policies.
- Participated in leadership training and community building workshops.
- Creating the syllabus for the course and arranging the course structure.
Korean EducatioSouth Korean Education Centre
Jun. 2005 - Mar. 2007Bishkek, Kyrgyzstan• Taught English as a second language at South Korean Education Center.
• Conducting unity building workshops
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