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Business Owner
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C-level Executive
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United Kingdom
Work Background
JUST SOLUTIONS, INC.Manager, Research and Development
Jun. 2022 - Nov. 2023Fairport, New York, United StatesFormerly Managed Services Team Founded and operated for nine years successful IT consulting firm providing technology support solutions to a wide range of business clients. Areas of specialization included service delivery and web development. Acquired by Just Solutions in June 2022. Manager, Research & Development [June 2022-Present]
With the transition, serve as technical project manager & client liaison responsible for managing programs, projects and client relationships associated with the acquisition. Lead the company’s virtual CIO activities. Work collaboratively with technical teams, including software developers, web developers, engineers and chief information officers to ensure successful, timely and cost-effective delivery on all engagements—building and maintaining high-value relationships that drive revenue. ● Inherited a team of virtual CIOs and various web development teams where integration and execution earned high praise from senior leadership for effectiveness and achievement—a mission critical activity representing significant revenue and opportunity.
● Applying skills as a Scrum master, advanced a key project where the engineering team was stuck in the reeds on execution. Devised a better plan of attack, an approach and a go-forward methodology where the project moved forward with less stress and risk toward meeting deliverables. NOTEWORTHY ACHIEVEMENT #1: Successfully ensured the retention of 85% of the legacy clients while simultaneously managing numerous existing and at-risk accounts.
NOTEWORTHY ACHIEVEMENT #2: Cybersecurity. Addressed an important client’s email breach across varying levels of security stacks. Designated an “action team,” huddled up to four times a day, issued client notifications, kept point of contact up to date continually, composed internal communications & acted as liaison to stakeholders, including insurance & attorneys. The results: Recognition by the client as “a light in the darkness” during a critical event.
Managed Services TeamPartner
Apr. 2013 - Jun. 2022United StatesOversaw all aspects of the business. Executed client projects from start to completion, which included research, planning, design and development as well as management of implementations. Managed the day-to-day aspects of project workflow, including pivoting on issues while managing multiple work streams simultaneously and re-prioritizing tasks when unanticipated issues arose. Skilled at gathering needs assessment for each client to provide the data needed to design, develop and present the budget for each project. Supervised, developed and career-coached staff while managing performance, technical agility and client service skills. ADDITIONAL ACHIEVEMENT #1: Solved a problem where a customer wished to have invoicing generated by physical location where the line-of-business software did not allow for “umbrella” billing. Led the development of a solution that shaved 15+ hours of administrative time while enabling the client’s accounting team to perform more efficiently. ADDITIONAL ACHIEVEMENT #2: Led the redeployment of a complex database-driven website. Developed and recommended an improved approach for an easier-to-maintain website—a project that provided skill-building opportunities for staff and enabled the company to earn additional work.
ADDITIONAL ACHIEVEMENT #3: Covid-19 response. Responded effectively to the Covid-19 crisis and the loss of staff and the inability to recruit new staff. Re-organized job responsibilities to best serve the client base and keep staff engaged and enthusiastic. The results: The successful continuation of the enterprise despite the crisis.
ADDITIONAL ACHIEVEMENT #4. Solutions focus. Solved a problem where a customer needed a way to display KPIs in a dashboard format. Provided specifications to the software development team to develop a tool that integrated with the Web. The results: Creation of a state-of-the-art application that exceeded client requirements.
Layer 8 GroupPresident / Director of Development
Apr. 2005Rochester, New York Metropolitan AreaFounded and operated consulting firm specializing in software development with a focus on project work in specific niche areas. Business is self-sustaining with little day-to-day involvement.
Aztek Computer SolutionsSenior Developer
Jan. 2001 - Dec. 2005Rochester, New York Metropolitan Area
Wegmans Food MarketsSenior Programmer Analyst
Jan. 1995 - Dec. 2001Rochester, New York Metropolitan Area
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