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Work Background
JLLPeople Experience Partner
Feb. 2024Manage the HR function for several datacenter accounts. ➥Conduct monthly HR Lunch & Learn meetings to provide education to leadership on a variety of topics including: Managing Corrective Action, Recruiting Best Practices, Interview Best Practices and Things to Avoid, Understanding the Americans With Disabilities Act, Managing in Union Environments, etc. ➥Right sizing titles, job profiles, and revising job descriptions to provide consistency across the accounts and better transparency into the roles. ➥Host HR Open Office Hours to provide employees with more access to the HR department. ➥Manage HR function across multiple states, including union and non-union facilities. ➥Act as a strategic partner assisting in the development of recruiting strategies, performance management, coaching, client relations, etc.
Capella UniversityGraduate Assistant
Nov. 2022 - Sep. 2023➥Graded student assignments. ➥Facilitated student training sessions. ➥Responded to student inquiries.
NomsHead of People & Operations
Mar. 2021 - Nov. 2023Phoenix, Arizona, United States➥Serve as an EOS integrator to provide advanced structure to the organization and successfully increased profit margins by 20% through pricing analysis and cost reduction strategies. ➥Spearheaded revenue growth of 50% within the 1st year without increasing expenses while influencing best practices and driving a well-establishing governance model. ➥Manage the CEO from a visionary perspective, building trust within the organization, delivering effective feedback, and facilitating honest conversations. ➥Rewrote the employee handbook that was distributed across all 25 employees, implemented travel policies, corrective actions, meeting cadences, performance reviews, KPIs, and sales operations. ➥Implemented the hiring process and onboarding procedures through training, behavioral style interviews, employee advisory board, employee NPS score, quarterly all-hands meeting, marketing fundamentals, and keeping the leadership focused.
CaskHR Manager / HR Business Partner
Aug. 2019 - Mar. 2021In this role, I developed and implemented manager training to prepare them for leadership roles. I also served as the only HR professional while working remotely and communicating with 225 diverse employees located throughout the United States (AZ, CA, CO, DC, FL, IL, LA, MA, MD, ME, MI, NC, NJ, NY, OR, TX, and WA). ➥ I created a comprehensive onboarding program that has led to the onboarding of 122+ employees (54% of the company) with an 89% retention rate. ➥ As a leader, I created Udemy courses to move face-to-face training to on-demand training, acting as an instrumental component to right-sizing the organization and teaching people how to logistically, emotionally, and legally work through the corrective action process.
CaskHR Business Partner
Aug. 2019 - Aug. 2020Greater San Diego Area
NOMaste Baking Co.President
Jan. 2019 - Nov. 2023Tempe, Arizona, United StatesI began in this organization as an internal consultant and then promoted into Head of People and Operations in 2021. ➥I established all HR policies within the smaller organization, including serving as an EOS integrator to provide advanced structure to the organization, as well as increasing profit margin by 20%. ➥ As a leader, I managed the CEO from a visionary perspective and build out trust within the organization. ➥ I rewrote employee handbook that was distributed across all 25 employees, implemented travel policies, corrective actions, meeting cadences, performance reviews, KPIs, and sales operations.
Healthcare Services Group, IncDivisional HR Manager
Apr. 2017 - Aug. 2019Bensalem, PennsylvaniaI managed Employee and Labor Relations for Eastern PA, NJ, DE, and MD, a region of 650+ accounts and 7K+ employees from 2017-2019, including becoming Divisional HR Manager in 2017. ➥ Due to HR expertise, I collaborated with key stakeholders to solve operational problems and address Employee and Labor Relations issues. ➥ I designed and instructed webinars on various HR topics to reach 350+ managers, reducing HR issues by 50% in some areas.
Healthcare Services Group, IncHR Associate - Employee Relations
Aug. 2016 - Apr. 2017Bensalem, Pennsylvania
AmazonSenior HR Assistant (HR Generalist)
Sep. 2015 - Aug. 2016Greater Philadelphia AreaIn this role, I served as a trusted advisor for employees due to my knowledge and understanding of HR initiatives. ➥ I created forms and SOPs for the school accommodations and termination appeals processes, increasing efficiencies and delivering a 120% increase in appeals processed, ultimately driving down the time it took to process school accommodations by 85%. ➥ As a leader, I trained new HR representatives as a mentor and strategic advisor and conducted training for associates and managers.
Baltimore City Community CollegeHR Generalist
May. 2015 - Sep. 2015Baltimore, Maryland AreaAs an HR Generalist I was responsible for assisting all departments within the office of Human Resources. This included, screening resumes, managing vacancy announcements, answering questions on policies and procedures, observing interviews to ensure compliance with College policies, as well as, all local, state and federal employment laws; assisting in orientation, capturing all application and social media analytics, and working with key stakeholders to revise policies and procedures. Accomplishments so far:
• Created the College onboarding process
• Assisted in selection of HRIS
• Developed and implemented a social media recruiting strategy which allowed us to reach 3500 people in 3 months without the use of an advertising budget. • Developed an HR brochure and Newsletter to assist the department in low cost recruiting
DriveReports.comOwner
Jan. 2011 - Apr. 2012DriveReports.com was a company that conducted reports on foreclosed houses for investment companies. All reports were done on houses going to auction and the reports needed to be conducted and submitted the morning of the auction. This required us to stay organized, communicate effectively, and work quickly under pressure. We worked closely with our clients and we provided excellent customer service. • Created job postings, reviewed resumes; hired, trained, and managed employees.
• By reducing costs, maintaining relationships with our clients, and developing efficient organizational policies and procedures, I was able to help generate $60,000 profit (50% of revenue) in the first year. • Managed day to day operations such as, tracking reports, providing customer service to clients, creating employee schedules, organizing all orders, and maintaining strong working relationships with clients and employees
American Trauma SocietyAssistant Program Coordinator
Oct. 2008 - Mar. 2015As Assistant Program Coordinator for the Trauma Center Wake Up! Youth Program, run by the American Trauma Society, I was responsible for candidate screening, interviewing, candidate selection, onboarding, contract review, advising management on policies and procedures, maintaining employee files, conducting evaluations, managing employees, maintaining time cards, creating schedules, and assisting with any work-related issues they may have. I taught alcohol and drug education classes to 30-50 participants every other week, monitor their progress, schedule them for classes, collect payments, and resolve conflicts that arise. Additionally, I was responsible for maintaining relationships with the level one trauma hospitals, which involved staying in contact with them, updating them on visits we are conducting, and ensuring our participants and facilitators are conducting themselves in an appropriate manner. Lastly, I updated all of our educational material, ensured all employees and participants are HIPPA compliant, managed the office, and assisted the program coordinator and director with anything they may need. • Created treatment plan for the City of Phoenix Request for Proposal within an extremely short, 2-week, time frame. • Created all training and onboarding material for the program
• Developed and implemented improved MS Access database to more efficiently track participant progress.
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