Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
iFoodOperations Manager
Apr. 2023Osasco, São Paulo, Brasil•Monitoring metrics to support business performance and decision-making with analytics;
•Advising leadership on difficult tradeoffs and proposing solutions that can engage diverse teams with strong impact.
•Analyze service delivery for cost and quality gaps, formulate data-driven improvement proposals, pitch persuasive business cases to key decision-makers, and expertly oversee project implementation.
•Developed tailored delivery strategies for key partners, boosting engagement and service levels.
•Fostered seamless cooperation between business, technology, UX, and operations for streamlined execution. Keywords: Leadership, process improvement, data analysis, communication, problem-solving, Budgeting and forecasting, Risk management,
iFoodBusiness Performance Manager
Apr. 2022 - Mar. 2023Osasco, Sao Paulo, Brazil• Optimizing order delivery and performance for iFood's key partners.
• Developing delivery solutions tailored to partner needs.
• Promoting partner engagement and delivering highest service level.
• Developing and implementing cycle strategies and operational enhancements.
• Identifying and implementing improvement opportunities quickly.
• Collaborating with business, tech, UX, and operations teams.
• Efficiently solving problems through stakeholder collaboration.
• Agile methodology for rapid response and adaptation.
• Data-driven decision-making for optimal performance.
• Strong focus on partner satisfaction and service quality.
• Collaborative and efficient problem-solving culture. Keywords: Process improvement, Communication, Big data, SQL, data visualization, BI, Tableau
iFoodSolutions Delivery Manager
Oct. 2021 - Mar. 2022Osasco, São Paulo, Brasil• Empowering partner growth through streamlined deliveries and performance enhancements.
• Tailoring delivery solutions to specific partner needs.
• Promoting partner engagement and delivering top-notch service.
• Ensuring seamless integration of logistics experiences across the platform.
• Proactive communication with partners to ensure alignment and collaboration.
iFoodBusiness Specialist
Mar. 2021 - Sep. 2021Osasco, São Paulo, Brasil• KPI data evaluation/Tableau expert
• Communication & employee engagement.
• Driving and supporting team.
• Mentoring, coaching and developing coworkers. Keywords: Tableau, communication, mentoring, coaching
iFoodLogistics Coordinator
Nov. 2019 - Mar. 2021Osasco, Sao Paulo, Brazil
IfoodSupply Chain Specialist
Jul. 2019 - Oct. 2019São Paulo e Região, Brasil
MandaêSupply Chain Manager
Jan. 2019 - Jul. 2019São Paulo Area, Brazil• Leading and managing the collection team.
• Ensuring operational efficiency and daily coordination of activities.
• Developing and implementing effective routing processes.
• Continuously monitoring and analyzing route performance.
• Identifying and implementing improvements and optimizations for maximum efficiency.
• Monitoring and managing processes related to risk management and safety.
• Collaborating with insurers and tracking systems.
• Managing operational partners, both during integration and relationship maintenance.
• Building and maintaining strong relationships with partners.
• Strategically implementing continuous improvements within the collection team.
• Optimizing processes and promoting operational efficiency.
• Contributing to the scalability of the overall operation.
• Enabling expansion and opening of new routes.
• Driving excellence in collection operations for maximum efficiency and customer satisfaction. Keywords: Implementing improvements, risk management, tracking systems
MandaeOperations Specialist
Apr. 2018 - Dec. 2018São Paulo Area, Brazil• Developed and implemented comprehensive collection strategies in collaboration with team, carriers, and cross-docking partners.
• Established and monitored KPIs for route efficiency, cost optimization, and service level adherence.
• Drove continuous improvement through process adaptation, training, and data-driven analysis.
• Championed departmental alignment and cross-functional collaboration to achieve objectives.
• Managed existing collection routes for optimal performance and resource allocation.
• Evaluated and implemented new route opportunities using strategic BI insights.
• Partnered with Sales and Customer Success to identify and capitalize on route optimization potential.
• Contributed to S&OP strategy for targeted business expansion and growth.
• Implemented continuous improvement processes across operational areas.
• Developed and facilitated management tools to enhance efficiency and effectiveness.
• Acted as an internal operational intelligence consultant, providing insights and analysis to departments.
• Steward of operational excellence, driving improved results and sustainable company growth.
UPSIndustrial Engineering Specialist
Aug. 2014 - Mar. 2018São Paulo Area, Brazil• Evaluate and implement new projects focused on cost reduction and productivity increase.
• Develop current and long-term business plans including volume forecasts.
• Analyze and implement routing for optimized logistics.
• Financial analysis to identify cost reduction opportunities.
• Develop and evaluate Building and Facility projects with short and long-term vision.
• Communicate and coordinate new service implementation plans across departments.
• Periodically evaluate personnel efficiency and implement corrective actions (guidance, programs, replacement).
• Control and follow-up on action plans to ensure target achievement.
• Daily sizing of staffing based on demand fluctuations.
• Support operations in daily routines and address performance issues.
• Audit and control internal processes for efficient validation and compliance.
• Chronoanalysis of internal processes for method optimization.
• Data management for insightful analysis and informed action.
• Strategic work with projects to identify optimization areas and align processes with demand.
• Service and quality of service metrics
• Balance Scorecard results
• Assessments and reports
• Financial data control Keywords: Project Management, Cost Optimization, Performance Management and Improvement, Process Optimization, Data-Driven Decision Making, Controls, Reporting
MultpaperIndustrial Trainee
Jul. 2013 - Dec. 2013Suzano, SP• Production support;
• Control production indicators
• Control and follow-up of action plans to ensure that targets will be met;
• Implement service improvement based on lean manufacturing to reduce standard time and increase productivity
• Coordinate maintenance process in an industrial area
• Control reduction management and improvement process Keywords: Data analysis, supply chain, budgeting, cost reduction
AGCO - ValtraProcess Engineering Internship
Feb. 2011 - Feb. 2013Mogi das Cruzes, São Paulo• Production support, analysis of improvements and simplification of assembly processes; • Chrono analysis of productive processes;
• Support for continuous improvement projects with use of Six Sigma tools and Lean manufacturing;
• Calculation and scaling of Manpower and jobs;
• Analysis and development of packaging;
• Application of MTM (Method Time Measurement) that consists of validation of jobs based on fixed times; Keywords: Continuous improvement, Six Sigma, Lean manufacturing; MTM
Intch is a Professional Networking App for the Future of WorkSee more people like Marcos on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
451129 people
17
IT Project Manager @ Freelancer
26
Mobile Engineer @ Raiô Benefícios
15
.Net Fullstack Developer/Angular Developer @ Webfis Processamento de Dados Ltda
126222 people
17
IT Project Manager @ Freelancer
19
IT Executive | CIO | CTO | CDO @ Self Employed
19
Project Manager @ Ressarcir Sistemas