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Work Background
iFoodOperations Manager
Apr. 2023Osasco, São Paulo, Brasil•Monitoring metrics to support business performance and decision-making with analytics;
•Advising leadership on difficult tradeoffs and proposing solutions that can engage diverse teams with strong impact.
•Analyze service delivery for cost and quality gaps, formulate data-driven improvement proposals, pitch persuasive business cases to key decision-makers, and expertly oversee project implementation.
•Developed tailored delivery strategies for key partners, boosting engagement and service levels.
•Fostered seamless cooperation between business, technology, UX, and operations for streamlined execution. Keywords: Leadership, process improvement, data analysis, communication, problem-solving, Budgeting and forecasting, Risk management,
iFoodBusiness Performance Manager
Apr. 2022 - Mar. 2023Osasco, Sao Paulo, Brazil• Optimizing order delivery and performance for iFood's key partners.
• Developing delivery solutions tailored to partner needs.
• Promoting partner engagement and delivering highest service level.
• Developing and implementing cycle strategies and operational enhancements.
• Identifying and implementing improvement opportunities quickly.
• Collaborating with business, tech, UX, and operations teams.
• Efficiently solving problems through stakeholder collaboration.
• Agile methodology for rapid response and adaptation.
• Data-driven decision-making for optimal performance.
• Strong focus on partner satisfaction and service quality.
• Collaborative and efficient problem-solving culture. Keywords: Process improvement, Communication, Big data, SQL, data visualization, BI, Tableau
iFoodSolutions Delivery Manager
Oct. 2021 - Mar. 2022Osasco, São Paulo, Brasil• Empowering partner growth through streamlined deliveries and performance enhancements.
• Tailoring delivery solutions to specific partner needs.
• Promoting partner engagement and delivering top-notch service.
• Ensuring seamless integration of logistics experiences across the platform.
• Proactive communication with partners to ensure alignment and collaboration.
iFoodBusiness Specialist
Mar. 2021 - Sep. 2021Osasco, São Paulo, Brasil• KPI data evaluation/Tableau expert
• Communication & employee engagement.
• Driving and supporting team.
• Mentoring, coaching and developing coworkers. Keywords: Tableau, communication, mentoring, coaching
iFoodLogistics Coordinator
Nov. 2019 - Mar. 2021Osasco, Sao Paulo, Brazil
IfoodSupply Chain Specialist
Jul. 2019 - Oct. 2019São Paulo e Região, Brasil
MandaêSupply Chain Manager
Jan. 2019 - Jul. 2019São Paulo Area, Brazil• Leading and managing the collection team.
• Ensuring operational efficiency and daily coordination of activities.
• Developing and implementing effective routing processes.
• Continuously monitoring and analyzing route performance.
• Identifying and implementing improvements and optimizations for maximum efficiency.
• Monitoring and managing processes related to risk management and safety.
• Collaborating with insurers and tracking systems.
• Managing operational partners, both during integration and relationship maintenance.
• Building and maintaining strong relationships with partners.
• Strategically implementing continuous improvements within the collection team.
• Optimizing processes and promoting operational efficiency.
• Contributing to the scalability of the overall operation.
• Enabling expansion and opening of new routes.
• Driving excellence in collection operations for maximum efficiency and customer satisfaction. Keywords: Implementing improvements, risk management, tracking systems
MandaeOperations Specialist
Apr. 2018 - Dec. 2018São Paulo Area, Brazil• Developed and implemented comprehensive collection strategies in collaboration with team, carriers, and cross-docking partners.
• Established and monitored KPIs for route efficiency, cost optimization, and service level adherence.
• Drove continuous improvement through process adaptation, training, and data-driven analysis.
• Championed departmental alignment and cross-functional collaboration to achieve objectives.
• Managed existing collection routes for optimal performance and resource allocation.
• Evaluated and implemented new route opportunities using strategic BI insights.
• Partnered with Sales and Customer Success to identify and capitalize on route optimization potential.
• Contributed to S&OP strategy for targeted business expansion and growth.
• Implemented continuous improvement processes across operational areas.
• Developed and facilitated management tools to enhance efficiency and effectiveness.
• Acted as an internal operational intelligence consultant, providing insights and analysis to departments.
• Steward of operational excellence, driving improved results and sustainable company growth.
UPSIndustrial Engineering Specialist
Aug. 2014 - Mar. 2018São Paulo Area, Brazil• Evaluate and implement new projects focused on cost reduction and productivity increase.
• Develop current and long-term business plans including volume forecasts.
• Analyze and implement routing for optimized logistics.
• Financial analysis to identify cost reduction opportunities.
• Develop and evaluate Building and Facility projects with short and long-term vision.
• Communicate and coordinate new service implementation plans across departments.
• Periodically evaluate personnel efficiency and implement corrective actions (guidance, programs, replacement).
• Control and follow-up on action plans to ensure target achievement.
• Daily sizing of staffing based on demand fluctuations.
• Support operations in daily routines and address performance issues.
• Audit and control internal processes for efficient validation and compliance.
• Chronoanalysis of internal processes for method optimization.
• Data management for insightful analysis and informed action.
• Strategic work with projects to identify optimization areas and align processes with demand.
• Service and quality of service metrics
• Balance Scorecard results
• Assessments and reports
• Financial data control Keywords: Project Management, Cost Optimization, Performance Management and Improvement, Process Optimization, Data-Driven Decision Making, Controls, Reporting
MultpaperIndustrial Trainee
Jul. 2013 - Dec. 2013Suzano, SP• Production support;
• Control production indicators
• Control and follow-up of action plans to ensure that targets will be met;
• Implement service improvement based on lean manufacturing to reduce standard time and increase productivity
• Coordinate maintenance process in an industrial area
• Control reduction management and improvement process Keywords: Data analysis, supply chain, budgeting, cost reduction
AGCO - ValtraProcess Engineering Internship
Mar. 2011 - Mar. 2013Mogi das Cruzes, São Paulo• Production support, analysis of improvements and simplification of assembly processes; • Chrono analysis of productive processes;
• Support for continuous improvement projects with use of Six Sigma tools and Lean manufacturing;
• Calculation and scaling of Manpower and jobs;
• Analysis and development of packaging;
• Application of MTM (Method Time Measurement) that consists of validation of jobs based on fixed times; Keywords: Continuous improvement, Six Sigma, Lean manufacturing; MTM
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