Bilingual professional (Portuguese, Spanish & English) with a Bachelor of Science in Mechanical Engineering and over 10 years of experience in logistics, operations, and digital product environments. Skilled in leading cross-functional teams, implementing data-driven strategies, and applying automation to scale service excellence and operational efficiency.
Experienced in both technology startups and logistics multinationals, with a strong foundation in business intelligence, data insights, and Atlassian tools. Certified in Jira Service Management and Cloud (ACP-620), with hands-on expertise in Scriptrunner, Groovy, and AI-powered process automation.More...