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Work Background
Copyright Clearance Center (CCC)Product Manager, Platform Services
Sep. 2020 - Aug. 2023Danvers, Massachusetts, United StatesI served as the Scaled Agile Framework product manager for two software development teams responsible for ingesting third-party bibliographic metadata for customer-facing applications. I work cross-functionally and collaboratively with leadership teams and product and engineering organizations to align core capabilities with product roadmaps and desired features.
FaithlifeVerbum Product Manager
Sep. 2017 - Mar. 2020Bellingham, WashingtonI managed all aspects of the Verbum line of business. I wore many hats, ranging from content licensing and production to sales and marketing support, desktop and mobile software development, conference planning, and execution, as well as product creation and launch. I emphasized brand awareness, market growth, product creation workflows, and cross-department collaboration. I grew the Verbum line of business from $1.7 million to $2.2 million annually. I guided sales and marketing efforts, including regular monthly promotions (B2C) and the roll-out and training with faculty and students on-site at the Pontifical Biblical Institute in Rome (B2B). I organized and led a conference team of four that put Verbum in front of 30,000 people and netting over $20,000 in sales annually. I created, refined, and launched the Verbum 8 standard product line of 10 flagship products in the fall of 2018 in conjunction with the company’s larger Logos 8 product launch. I developed and expanded the Verbum 8 standard line to 30+ products, including a software package created in collaboration with the Pontifical Biblical Institute in Rome.
EBSCO Information ServicesSenior Database Editor, Digital Historical Archives, Magazine Archives & Religion Databases
Apr. 2012 - Sep. 2017Ipswich, MAManaged 70+ Historical and Magazine Archive databases. I focused on the product life cycle management, metadata analysis, cross-functional collaboration, and primary source research. I am a scaled Agile Framework (SAFe) 4 certified Product Owner / Product Manager. Managed product relationship with the American Theological Library Association and Association of Christian Librarians, grossing over $8 million annually. I was responsible for gathering requirements and client demos, ensuring metadata transitioned into our system correctly, and user acceptance testing. I fostered highly collaborative projects and relationships with several prominent heritage organizations, including the American Antiquarian Society and the New-York Historical Society. I coached training and performance of annual summer interns, as well as junior team members. I collaborated closely with senior management on product strategy and prioritization. I lead a pivot of the product line offering to focus on contemporary magazine archives instead of historical books, periodicals, and archival materials. It gave our customers smaller, less expensive products to buy in the post-2008 economy and sales better understood the product and could pitch it more easily. I became the go-to person for all things of historical archives, and eventually, the company's religion databases as well. I was awarded two ‘Progress Through Ideas’ awards for devising a software tool in collaboration with the dev team that saved both of our teams time and money.
EBSCO Information ServicesDatabase Editor, Digital Historical Archives
Oct. 2008 - Apr. 2012Ipswich, Massachusetts, United StatesI was responsible for product data management, product setup, and cross-functional collaboration with several teams to ensure product setup and maintenance. My work in this position provided the foundation and subject matter expertise to move seven products from licensing to development to launch. I emerged as the subject matter expert on both history and religion within the company and became the go-to person for my product line.
EBSCO Information ServicesSupervisor, Summer Interns
Jun. 2008 - Aug. 2008Ipswich, Massachusetts, United StatesLed and coached a cohort of 10 summer interns (part of a larger group of 30) working on a large-scale data entry project to enhance author metadata by creating author master records and linking name variations to an identified main record.
EBSCO PublishingAbstractor/Indexer
Mar. 2007 - Oct. 2008Ipswich, MA• Abstracting and indexing academic journals, primarily historical and theological, producing 7-20 completed articles per hour. Humanities subject matter expert.
• Served as a Team Lead for a large-scale data entry project involving summer college student interns. Responsible for a team of 15 students.
StarbucksTeam Supervisor
Sep. 2003 - Jun. 2007Beverly, Massachusetts, United StatesShift management, employee coaching, product knowledge specialist, certified Coffee Master, equipment sales, and a general passion for coffee and espresso.
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