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Work Background
Kuehne+NagelCustoms Revenue Care Representative
Aug. 2022Toronto, Ontario, Canada• Acknowledged unpaid short-term obligations from creditors under strict five-day clearing guidelines for various charges such as drayage, demurrage, detention, and docking fees thus requiring close communication with the operational care specialist team • Scheduled to prepare billings and payables on a daily basis for 15+ clients directly, all requiring different steps for procedure which includes but is not limited to extracting invoices, adjusting consolidated bills with more than 100 entries, using excel to run importing scripts and codes, and utilizing exchange rates for calculations regarding US and Canadian client payments on a daily, weekly, and monthly basis • Improved direct payment collection times with clients by personally implementing a weekly billing system as opposed to a monthly billing system • Expected to post payment charges on road freight, sea, and air shipments daily whilst also coordinating with raters to ensure timely posting of their own shipments • Accelerated the process of export billing and reconciliation reports in production software and excel by 15% for some clients by implementing adjustments to commands and function • Assembled and updated standards of operating procedure documents for increased ease of access to relevant team members as well as for future training purposes of incoming hires through working instructions • Developed script and rule-set automation to file daily requests and emails • Monitored the exports department requests (filing CERS & ISFs, forwarding PAPS/PARS entries, and account setups) as both a secondary and primary support
FUSE SocietyPanel Judge
Apr. 2022Toronto, Ontario, Canada
Kuehne+NagelOperational Care Representative
Jul. 2021 - Oct. 2022Windsor, Ontario, Canada• Tasked with coordinating and monitoring the movement of goods for importation whilst upkeeping shipping instructions and legal documents for 50+ different clients • Ensured timely communication with the administrative team, road carriers, and importers for any holds, delays, or deviations to prevent unnecessary charges on goods • Expected to individually perform credit checks daily and engage in consistent data collection and restructuring for clients with seldom support during midnight shifts thus requiring self-directed decisions • Garnered a deep understanding of the CargoWise program thus rating over 5800+ shipments in under a year with an estimated collection of $500,000 CAD and a less than 1% failure rate (i.e., amend rate) - consistently ranking within the top 5 of 31 raters
English Testing CanadaInvigilator
Jun. 2021 - Jan. 2022Windsor, Ontario, Canada• Assisted with setup of test venues by laying out equipment and test materials in accordance to meticulous regulations - over 500 test- takers completed their assessments under my supervision • Addressed queries from test-takers in high-stress situation with no administrative kickback • Trusted with important test-taker information such as social insurance numbers (SINs), passport information, and additional identification cards
Rotman Commerce Liquid Assets Dragon Boat TeamDirector Of Communications
Jul. 2020 - Aug. 2021Toronto, Ontario, Canada
University of Toronto Environmental Action (UTEA)Director of Finance
Jul. 2020 - Jul. 2021Toronto, Ontario, Canada
Rotman Commerce Liquid Assets Dragon Boat TeamCompetitor & Athlete - France Internationals
Jan. 2020 - Apr. 2022Toronto, Ontario, Canada
University of Toronto - Rotman School of ManagementRotman Commerce Orientation Leader
Jul. 2019 - Jul. 2021Toronto, Ontario, Canada
Black Ties Association (UofT)Events Committee Member
Jul. 2019 - Jul. 2020Toronto, Canada Area
Mike Valente ContractingAccounting & Project Assistant Intern
May. 2019 - Aug. 2019Windsor, Ontario, Canada
Rotman Commerce Sales GroupAmbassador
Oct. 2018 - Aug. 2019Toronto, Canada Area
DMM Property ManagementSupport Employee
May. 2018 - Aug. 2020Windsor, Ontario
Rotman Commerce Sales GroupFounding Corporate Relations Intern
Sep. 2017 - Sep. 2018Toronto, Canada Area
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