Celebros IncDirector of Client Relations
Oct. 2008 - Sep. 2013Carpinteria, CAManage all client communication, responsible for conflict resolution and compliance on client and company deliverables.
Created a Client Communication Plan
Created a Client Retention Plan
First point of contact, troubleshooter. Weekly, executive-level consultation/recommendation meetings.
Analytics analysis and reporting (Qwiser Analytics, Google Analytics, CoreMetrics, etc.), create and schedule all monthly Managed Services reports in accordance with client specification.
Expert in industry specific technical tools to build, maintain and merchandise clientsโ search solution.
Administrate new work contracts, build proposals and contract renewals for new and existing clients, up-sell/recommend other Celebros products when appropriate.
Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities related to the project implementation.
Utilize a CRM system (Sales Force) to execute case work and to maintain accurate client information.