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Work Background
Seguritech seguridadGerente nacional de cuentas
Jan. 2020As an Account Manager with over 18 years of experience, I oversee strategic client relationships and ensure customer satisfaction for corporate accounts. I specialize in identifying growth opportunities, coordinating multidisciplinary teams, and managing end-to-end implementation of customized solutions that drive measurable business value. Recognized for my results-driven mindset, effective communication, and strong interpersonal skills, I excel at building long-term partnerships founded on trust, transparency, and consistent delivery. My goal is to align client objectives with company capabilities to achieve sustainable success and continuous improvement. Key Highlights: Built and maintained long-term relationships with high-value clients across diverse industries. Led cross-functional teams to deliver tailored security and technology solutions on time and within scope. Improved client retention and satisfaction through proactive communication and service optimization. Developed account growth strategies that increased recurring revenue and customer engagement.
Seguritech Seguridad SASAccount Manager
Jan. 2020Manage key corporate accounts and ensure customer satisfaction and loyalty. Lead cross-functional teams to deliver tailored security and technology solutions on time and within budget. Develop and implement account strategies to optimize growth and retention. Maintain transparent communication with stakeholders and executives.
Seguritech seguridadJefe del servicio de atención al cliente
Apr. 2014 - Dec. 2020Barranquilla, Atlántico, ColombiaAs a Customer Service Manager, I led and developed a high-performing team focused on delivering outstanding client experiences and strengthening customer loyalty. I designed and implemented service strategies that improved response times, increased satisfaction scores, and enhanced communication between the company and its clients. I’m recognized for fostering a culture of accountability, empathy, and operational excellence—ensuring that every interaction adds measurable value. My leadership style combines strategic vision with hands-on execution, driving both team performance and business results. Key Achievements: Directed a customer service team that consistently exceeded satisfaction and retention goals. Implemented process improvements that reduced response time by 30% and increased efficiency across departments. Created client feedback systems to monitor service quality and identify continuous improvement opportunities. Trained and mentored staff in conflict resolution, communication, and service excellence.
Seguritech Seguridad SASCustomer Service Manager
Apr. 2014 - Dec. 2019Barranquilla, Atlántico, ColombiaDirected and coached a high-performing customer service team to deliver exceptional experiences. Designed and implemented service policies that streamlined communication across departments. Monitored KPIs and client feedback to enhance efficiency and satisfaction. Led conflict resolution and service recovery initiatives with professionalism and empathy.
Seguritech seguridadAsesor de ventas y marketing
Jan. 2007 - Apr. 2014Barranquilla, Atlántico, ColombiaAs a Sales Representative with over 18 years of experience, I built and nurtured strong business relationships while consistently achieving and exceeding sales goals. My approach blends strategic thinking, empathy, and discipline—allowing me to identify client needs, present effective solutions, and close high-value deals that benefit both the customer and the company. Recognized for my consultative sales style and deep product knowledge, I focus on delivering measurable results while maintaining long-term partnerships based on trust and value creation. Key Achievements: Consistently exceeded quarterly sales targets and contributed to the company’s sustained revenue growth. Developed tailored proposals that improved client retention and satisfaction. Built and maintained a solid pipeline of prospects through proactive outreach and relationship management. Collaborated with technical and service teams to ensure seamless delivery and post-sale support.
Seguritech Seguridad SASSalesperson
Jan. 2007 - Mar. 2014Identified client needs and offered effective security and technology solutions. Built and maintained long-term B2B relationships across multiple sectors. Collaborated with marketing and service departments to ensure customer satisfaction. Prepared detailed proposals and presentations for potential clients.
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