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Work Background
SHK Leadership Consulting LLCLeadership Development Consultant
Sep. 2023Baltimore, Maryland, United StatesDelivers Leadership training and consulting services to commercial and trade organizations focused on Leadership, executive presence, and project management skills. My primary presentation is entitled, "Developing Your Sphere of Influence." I have delivered presentations to:
• Career Confidence - Career development organization in the DC-Baltimore area.
• Project Management Institute (PMI) - Northern Nevada chapter's "lunch & learn" series.
• PMI - Baltimore chapter, Columbia division's monthly chapter meeting.
• PMI - Delaware Valley chapter, monthly chapter meeting.
• PMI - Baltimore chapter, Baltimore division's monthly chapter meeting.
SoftramsSenior Product Owner/Manager
May. 2021 - Jan. 2023Woodlawn, Maryland, United StatesSr. Product Owner - Health Plan Management System (HPMS)
• Collaborated with UX designers, engineers, and Federal Government officials to translate user needs, technical feasibility, and policy changes into actionable product solutions.
• Led the Application Delivery Team (ADT) in prioritizing feature development, backlog refinement, and sprint planning for efficient delivery.
• Elicited requirements from clients and translated them into product backlog epics, ensuring project alignment.
• Created and led development and delivery schedules for 7 HPMS system modules.
• Analyzed multi-year usage statistics of the system report portfolio to craft a strategy for proposed enhancements. Product Manager - Medicaid Drug Program (MDP)
• Led team of five (5) Product Owners.
• Developed and nurtured trust-based relationships with client managers and business partners.
• Coached new Product Owners on planning for a sprint cadence, team leadership, and product demonstration.
• Transitioned MDP roadmap planning from the incumbent contractor to Softrams.
• Led ADT in Program increment (PI) planning for MVP deployment.
• Collaborated with program management in planning risk mitigation strategies and cross-team dependencies in Program Increment (PI) planning.
ManTechSAFe Product Owner
Dec. 2019 - Mar. 2021Owings Mills, MD• Led an 11-person Agile Delivery Team (ADT) in backlog refinement and sprint planning. • Collaborated with Federal managers to ensure that product roadmap aligned with their policies and goals.
• Transformed a low performing ADT to deliver on its commitments from 30% to over 90% by coaching on refined estimation and leadership skills. Restored client’s confidence in the team.
• Maintained trust-based relationships with client managers and stakeholders.
• Demonstrated progress on goals bi-weekly to CMS stakeholder community via system demonstrations.
• Led ADT in Program increment (PI) planning for MVP deployment.
• Presented ADT’s committed and uncommitted work goals to the full program forum in Program Increment (PI) planning.
PlateRateProduct Manager
Jun. 2017 - Jul. 2019Greater New York City Area• Analyzed discovery information into product requirements and user stories. Conducted UX interviews for product design validation. • Managed product roadmap for MVP and 3 versions.
• Closed 3 out of 13 sales pitches.
• Conducted competitive pricing analysis.
High 5 GamesTechnical Product Owner
Jan. 2014 - Dec. 2017Greater New York City Area• Led development of 25 UX enhancements with technical artists, back end developers, QA, and Dev Ops. Increased throughput of user flows from 5-20%.
• Coded 3 tournament UI components that increased player engagement by ~13%.
• Coded “gifting” feature that reduced credit hoarding by ~35%. • Coded advertising carousel UI component that could be configured by non-developers.
Crestron ElectronicsSoftware Developer
Jan. 2012 - Dec. 2014Rockleigh, NJDid R&D and development for text display functionality for right-to-left languages, Arabic. Improved product's penetration of Middle Eastern market.
Mars DirectProducer and Developer
Jan. 2010 - Dec. 2012Hackettstown, NJ• Developed UI for the M&M personalization e-commerce system. • Led M&M retail printing system redesign that reduced average design/sale time by 40%. • Developed packaging design UI for personalized M&M's. Enabled customers to design hard and soft packaging for their M&Ms.
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