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Work Background
Next GlassBrewery Customer Experience Manager
Oct. 2023 - Mar. 2024Remote• Triage and respond to inquiries in Zendesk queue
• Consult directly with brewers to define business goals and apply software in pursuit of goals
• Edit, create, and maintain knowledge documentation
Encompass TechnologiesSenior Analyst
Mar. 2021 - Oct. 2023Fort Collins, Colorado, United States · Hybrid• Maintain and apply working knowledge of AlcBev industry best practices to meet business needs of wholesale and production clients
• Analyze, debug, and resolve complex issues across a variety of technical disciplines in ERP software
• Consult directly with users to transfer knowledge and develop business practices
•Travel to client sites 1-2 times per quarter to deliver on-site trainings and lead implementation projects
• Support onboarding of new team members including ramp-up of product knowledge
• Support junior team members in completing tasks of more complexity
• Rotate between product teams to facilitate knowledge transfer among team members Aug '23 - present; Order Management Systems
Mar '23 - Aug '23; Production
Mar '21 - Feb '23; PayLink eCommerce Solution
Encompass TechnologiesProject Manager - Release Team
Oct. 2020 - Mar. 2021Remote• Support and advise strategic accounts on upcoming software updates and business practice impacts
Encompass TechnologiesAnalyst
Apr. 2019 - Oct. 2020Fort Collins, Colorado · On-siteApr '19 - Feb '20; Invoicing (now Order Management)
Feb '20 - Jul '20; Accounting
Jul '20 - Oct '20; Logistics
Encompass TechnologiesCustomer Care Liaison
Jan. 2019 - Apr. 2019Fort Collins, Colorado Area
Colorado State UniversityInformation Specialist
Aug. 2018 - Dec. 2018Fort Collins, Colorado AreaDeliver excellent service to a weekly average of 1,000 students, staff, and community members at Colorado State University main information desk
Distribute mail to over 200 employees of the Lory Student Center in compliance with federal law
Maintain individual cash drawer for accurate sales records; prepare and balance deposits for individual transactions
Colorado State UniversityOrientation Leader
Jan. 2018 - Jul. 2018Fort Collins, Colorado AreaAssisted first-year and international students in developing academic effectiveness, relationships, and personal adjustment to CSU through small/large group discussions, individual peer interactions, and presentations
Assisted parents, family members, and guests of students in the transition to CSU through positive interactions Presented and facilitated educational sessions focused on campus acclimatization during programs with orientation team
Participated in the development of educational sessions at orientation programs including educational skits and Q&A sessions to deepen attendees’ understanding of Colorado State University’s programs and functions
Colorado State UniversityVice President of Academics and Learning
Apr. 2017 - May. 2018Fort Collins, Colorado AreaConstructed academically oriented programming for on-campus residents
Curated academic support and resources to students to support scholarly advancement of students
Advised organizations within Residential Leadership Programs including Hall Council and Academics committee to develop and prepare the incoming cohort of student leaders
Colorado State UniversityFront Desk Staff
Sep. 2016 - Dec. 2018Fort Collins, Colorado AreaProvide outstanding customer service to residents, guests, and all visitors to the desk
Utilize data verification practices to maintain resident information confidentiality
Refer and connect students with correct campus resources to ensure various needs of students are met
Townsend FarmsProduce Sales
May. 2015 - Aug. 2015Aztec, New MexicoHandled all cash transaction for all customers at weekly markets
Built rapport with local agricultural producers and buyers
RazzyRoo HeadbandsSales Representative
Jan. 2014 - May. 2015Aztec, New MexicoMarketed and demonstrated wholesale product to domestic and international buyers
Processed wholesale product orders
Assisted in product manufacture preparation
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