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Work Background

Next GlassBrewery Customer Experience Manager

Oct. 2023 - Mar. 2024Remote• Triage and respond to inquiries in Zendesk queue • Consult directly with brewers to define business goals and apply software in pursuit of goals • Edit, create, and maintain knowledge documentation

Encompass TechnologiesSenior Analyst

Mar. 2021 - Oct. 2023Fort Collins, Colorado, United States · Hybrid• Maintain and apply working knowledge of AlcBev industry best practices to meet business needs of wholesale and production clients • Analyze, debug, and resolve complex issues across a variety of technical disciplines in ERP software • Consult directly with users to transfer knowledge and develop business practices •Travel to client sites 1-2 times per quarter to deliver on-site trainings and lead implementation projects • Support onboarding of new team members including ramp-up of product knowledge • Support junior team members in completing tasks of more complexity • Rotate between product teams to facilitate knowledge transfer among team members Aug '23 - present; Order Management Systems Mar '23 - Aug '23; Production Mar '21 - Feb '23; PayLink eCommerce Solution

Encompass TechnologiesProject Manager - Release Team

Oct. 2020 - Mar. 2021Remote• Support and advise strategic accounts on upcoming software updates and business practice impacts

Encompass TechnologiesAnalyst

Apr. 2019 - Oct. 2020Fort Collins, Colorado · On-siteApr '19 - Feb '20; Invoicing (now Order Management) Feb '20 - Jul '20; Accounting Jul '20 - Oct '20; Logistics

Encompass TechnologiesCustomer Care Liaison

Jan. 2019 - Apr. 2019Fort Collins, Colorado Area

Colorado State UniversityInformation Specialist

Aug. 2018 - Dec. 2018Fort Collins, Colorado AreaDeliver excellent service to a weekly average of 1,000 students, staff, and community members at Colorado State University main information desk Distribute mail to over 200 employees of the Lory Student Center in compliance with federal law Maintain individual cash drawer for accurate sales records; prepare and balance deposits for individual transactions

Colorado State UniversityFront Desk Staff

Sep. 2016 - Dec. 2018Fort Collins, Colorado AreaProvide outstanding customer service to residents, guests, and all visitors to the desk Utilize data verification practices to maintain resident information confidentiality Refer and connect students with correct campus resources to ensure various needs of students are met

Colorado State UniversityOrientation Leader

Jan. 2018 - Jul. 2018Fort Collins, Colorado AreaAssisted first-year and international students in developing academic effectiveness, relationships, and personal adjustment to CSU through small/large group discussions, individual peer interactions, and presentations Assisted parents, family members, and guests of students in the transition to CSU through positive interactions Presented and facilitated educational sessions focused on campus acclimatization during programs with orientation team Participated in the development of educational sessions at orientation programs including educational skits and Q&A sessions to deepen attendees’ understanding of Colorado State University’s programs and functions

Colorado State UniversityVice President of Academics and Learning

Apr. 2017 - May. 2018Fort Collins, Colorado AreaConstructed academically oriented programming for on-campus residents Curated academic support and resources to students to support scholarly advancement of students Advised organizations within Residential Leadership Programs including Hall Council and Academics committee to develop and prepare the incoming cohort of student leaders

Townsend FarmsProduce Sales

May. 2015 - Aug. 2015Aztec, New MexicoHandled all cash transaction for all customers at weekly markets Built rapport with local agricultural producers and buyers

RazzyRoo HeadbandsSales Representative

Jan. 2014 - May. 2015Aztec, New MexicoMarketed and demonstrated wholesale product to domestic and international buyers Processed wholesale product orders Assisted in product manufacture preparation

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