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Work Background
AXAFinancial Advisor
Jun. 2019 - Jul. 2023Philippines
Local hire. Permanent resident.Senior Information Technology Manager
Nov. 2018 - Sep. 2019Makati, PhilippinesResponsible for:
- Internal IT
- Project Management Advisory projects
- Vendor Management
Projects:
- Digital Transformation
- Data analytics implementation
AIG Technology ServicesAVP - Collaboration, Communication and Employee Engagement Lead
Jul. 2017 - Jul. 2018PhilippinesResponsible for:
• Change management:
o Prepare, guide and support employees in order to successfully adopt change throughout the organization as well as for individual transitions and minimizing the negative effects of change. • Collaboration management::
o Increase and sustain collaboration throughout the organization resulting in higher productivity and engagement.
• Communication management:
o Disseminating global as well as local information throughout the organization.
o Strategizing the information flow from all management levels to the employees
o Manage the information ditribution via:
the company’s local internal website
the company’s global social media platform, Yammer
the company’s electronic display screens (using Scala system content manager and Scala designer)
email
AIGAVP, Manager Business Processes & Information Solutions | Operational Support
Feb. 2016 - Jul. 2017Makati, PhilippinesSuccessfully transitioned a challenged developers team into a valued support team supporting 80+ Appian and Sharepoint applications.
Successfully managed to change client/stakeholder perspective from "negative" to "positive with constructive criticism". Within a year managed this team from almost being "dissolved" to regaining confidence and increasing responsibilities. Next phase is now to build a solid base for both team members and stakeholders.
AIG Shared ServicesAVP, PM Production Support Group Europe, Middle East, Africa
Aug. 2011 - Feb. 2016Manila, PhilippinesAIG Shared Services = previously known as Chartis Technology and Operations Management Support manager of 3 production support teams (1st and 2nd level) and 1 project team for 5 applications with a total of approximately 30 reports. Certified Knowledge Manager
Certified Project Manager
ITIL 2011 Certified Winner of the AIG "Cause for Applause Award" Q4 2014 with the Concierge Support team for achieving a perfect Customer Satisfation Rating in 9 of their last 11 releases.
Manager of the Q1 2015 AIG "Cause for Applause Award" winner. Management of cross-functional teams within an international, customer focused, multi-site environment, ensuring the timely delivery of IT services within budget, and as per SLA. In addition to teams supporting applications in the Europe region (16 countries) also managing teams supporting applications for Middle East and Africa region (Oman and UAE) and Australia. Member of Talent Management Committee (Committee for alignment of training and skills development requirements with present and future business requirements) Point of contact for implementation of LEAN project efficiency opportunities for Europe Application Support Team in 2013
Active implementation of LEAN efficiency opportunities.
Change management for AMS project. Reducing company risk by improving Permanent staff-Consultants ratio (from 16%-84% to 92%-8% in 2.5 years)
Improved Customer Satisfaction levels form 3.2 to 4 (highest rating) within 2 months.
Managed non performing staff to high performers. Highest Customer Satisfaction Survey rating for 11 consecutive releases. No targets missed for any application or team since joining the company. Organization of quarterly staff welfare fund activities and the Company’s annual sports event. Member of the company's Emergency Response Team (with Red Cross First Aid and Basic Life Support certification)
BCC Unternehmensberatung GmbHManager Customer Services and Support
Jan. 2010 - Jul. 2011Eschborn, GermanyManager Support Department
PricewaterhouseCoopersSenior Application Manager
Oct. 2004 - Jan. 2010Certified Knowledge Manager
Allianz Lebensversicherungen GmbHPC Reprensentative/Lotus Notes Developer/Lotus Domino Administrator
Feb. 2001 - Feb. 2003Tasks:
- All tasks involved in supporting the PC Environment
- All Lotus Notes development issues - All Lotus Notes/Domino Administration tasks incl.
Client and Server support - Installation and Testing of OCTOSuite
(Lotus Notes/Domino-based Contactmanagement application
developed by Intraware)
Deutsche BankLotus Notes/Domino consultant
Aug. 1998 - Feb. 2000Tasks:
- Daily management and support of the Lotus Domino Server of the Deutsche Bank
- Support for the foreign branches.Mainly amsterdam, Brussels, Luxemburg, Dublin, Barcelona and
Buenos Aires
- Answering and solving questions/problems which could not be solved/answered by helpdesk,
1st- or 2nd level support.
- Manage the SRC Project.
(SRC Project = Create a global Deutsche Bank ”Webbased”
Lotus Notes ”Workflow” Application)
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