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Work Background
Key TravelCorporate Travel Consultant
Jun. 2019 - Aug. 2020Manchester, England, United KingdomAdvising corporate customers their inquiries regarding their business travel, air-ticket sales, amendments, car hire and hotel accommodations sales and amendments, any special request, like a parking, airport lounge, long stay accommodations, etc. Dedicated consultant to academic customers.
EgenciaSenior Corporate Travel Consultant
Nov. 2014 - Jun. 2019Manchester, England, United KingdomAdvising corporate customers their inquiries regarding their business travel, air-ticket sales, amendments, car hire and hotel accommodations sales and amendments, any special request, like parking, airport lounge, long stay accommodations, etc.
As a Senior Travel Consultant also training new starters, mentoring them, helping them to utilize newly gained knowledge and skills. I did also mentor our new staff at our new open Dublin office.
STA TravelGlobal Travel Help Executive
Dec. 2012 - Oct. 2014Manchester, England, United KingdomAssist in the servicing of all post departures booking and ticket amendments, processing of SATA tickets revalidations, assisting post departure passengers’ queries via e-mail.
EmiratesCustomer Service & Sales Agent
Jan. 2011 - Dec. 2012Manchester, England, United KingdomAdvising customer queries at the call centre, fare quotes, ticketing, ticket amendments, and sales. Member of the Czech Team which was one of the best out of 16 teams in the call centre in all statistic figures, consistently hitting sales targets. Personally recognized for exceeding the sales targets.
Sca Hygiene ProductsSales Manager
Mar. 2008 - Dec. 2009Bratislava, SlovakiaAccount management, acquisition of new customers, new products launch on the Slovak market, cooperation with our distributors. Confidently met KPIs.
TNT Express WorldwideSpecial Services Sales Executive - Product Manager
Jan. 2007 - Jan. 2008Prague, CzechiaNew mail product launch on the Czech market, acquisition of new customers, account management, reporting to the headquarters in Geneva. Started a new business in the Czech Republic. Acquired initial customer base, set up procedures and processes. The business is still running till the present time.
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