Viola Serventi

Operations Manager @Caravan Restaurants

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With 18 years of experience in the hospitality industry, I have spent the last six years with Caravan, where I currently work as Operations Manager. Over the past two years in this role, I’ve been responsible for overseeing day-to-day operations, optimising performance, and fostering a strong, people-centered culture. My role involves improving operational efficiency, streamlining processes, and ensuring that both employees and customers have the best possible experience. Throughout my career, I have developed a deep passion for hospitality, focusing not only on operational excellence but also on creating environments where people thrive. My experience has equipped me with the skills to lead large teams, support staff development, and drive growth and profitability in fast-paced, customer-focused settings.